Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Rated 5 out of 5 stars

Such a great shop

Such a great shop. Highly recommended… First class… 👍

January 27, 2023
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Reply from Windmill Guitars

Thanks Jonathan - always great to see you. #WindmillGuitars

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Rated 5 out of 5 stars

Great customer service.

Even though the shop was busy Simon was attentive from the start. He provided sound, impartial and expert advice which helped me to select the right guitar. There was no pressure and I was able to spend time playing a number of different guitars. Overall a good experience with great customer service.

January 21, 2023
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Reply from Windmill Guitars

Many thanks Richard - we hope you enjoy your new guitar! #WG

Rated 5 out of 5 stars

Gibson Flying V

Absolute pleasure dealing with Simon - bought the guitar solely on the pictures and info provided, as we were way too far apart for me to view and try.
From payment to delivery it took two days to arrive from Northern Ireland! Superbly packed, and kept in the loop from start to finish ~ and yes’ the guitar was exactly as described, needless to say, I was super chuffed!! Highly Recommend using these guys - Thanks again all at Windmill Guitars.

January 17, 2023
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Reply from Windmill Guitars

Many thanks for the recommendation Kevin 🎸🎸🤘#windmillguitars

Rated 5 out of 5 stars

Happy enough🙂

Simon was very helpful and patient with me very happy with the service, although I lifted a guitar polish as I was paying and he said "would you like me throw that in for you" I assumed as a free extra and said yes but was charged for it. My mistake but left a bad taste.

January 5, 2023
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Reply from Windmill Guitars

Thanks for the review Simon - hope to see you again soon. #WG

Rated 5 out of 5 stars

Best guitar shop in the uk…

The shop were so helpful answered everything I asked in quick time and my guitar has arrived in absolutely mint condition couldn’t be happier

January 9, 2023
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Reply from Windmill Guitars

Many thanks Gareth - enjoy the Tele! #WG

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Rated 5 out of 5 stars

Absolutely delighted with my order

Absolutely delighted with my order, everything was as described. Simon kept in contact from start to Finnish and was extremely helpful, would highly recommend and will be back for more!

January 9, 2023
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Reply from Windmill Guitars

Thank you Michelle! Enjoy those guitars! #WG

Rated 5 out of 5 stars

Quality shopping experience

The whole shopping experience was seamless and just a few clicks. The leather Guitar strap I ordered is beautifully crafted and well packaged and delivered fast.

December 29, 2022
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Reply from Windmill Guitars

Thanks Vikram #WG

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Rated 5 out of 5 stars

Quality guitars & service

Large selection of quality guitars. 1st class service. Easy to deal with and more than helpful (rare in this business)👍

December 9, 2022
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Reply from Windmill Guitars

Thanks for shopping with us! #WindmillGuitars

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Rated 5 out of 5 stars

Service

Great Service and it felt good to be able to purchase on my local High Street.

December 1, 2022
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Reply from Windmill Guitars

Many thanks for shopping with us #WindmillGuitars

Rated 3 out of 5 stars

Not bad

Next time don't use Ups for a package it's too late and they have always a delay

November 29, 2022
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Reply from Windmill Guitars

Hi Mary - thanks for the review. We use UPS for all International deliveries as our experience with them is that they take careful attention with guitars. We can only apologise that given that your guitar was shipped just before Black Friday you have encountered a slight delay due to the volume of packages. That said, sadly these delays are out of our control and your guitar was despatched same day by our team. #WG

Rated 5 out of 5 stars

First class service from Windmill Guitars

First class service from Windmill Guitars in purchasing a quality second hand Marshall guitar amp. Excellent communications from Simon both on the phone and via instant messaging. The shipment was quick, very reasonably priced and securely packaged. Very pleased.

November 19, 2022
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Reply from Windmill Guitars

Many thanks for the review Geoff - and indeed shopping with us. Cheers WG

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