Windmill Guitars Reviews 296

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, particularly the guitars, and appreciate the excellent service provided by the staff, who are described as helpful, knowledgeable, and friendly. People also highlight the efficient and prompt delivery service, noting that items arrive as described and well-packaged. The retail experience is frequently mentioned as positive, with many enjoying the relaxed atmosphere and the opportunity to try out instruments without pressure. However, some customers also noted minor issues, such as an initially faulty power supply included with a pedal, or a guitar being heavier than expected. A few people also mentioned waiting for delivery due to customs processes.

What people talk about most

Product

Users describe positive interactions with the product. Customers consistently praise the high quality and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff, particularly Simon,... See more

Delivery service

Consumers consistently report positive experiences with delivery service. Many reviewers praise the fast... See more

Retail

People report positive experiences with retail. Customers consistently praise the shop as brilliant,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Based on these reviews

Rated 5 out of 5 stars

Ordered from Italy two Montypresso's items (impossible to find in my country) on sunday 21 of december, they shipped immediately on monday 22: they soon sent me a tracking code. Now i'm just waiting... See more

Rated 5 out of 5 stars

I have been looking for a maple backed acoustic but all I could find were Jumbos. I chanced upon a E16ss-tc being sold by Windmill. I asked some questions which Simon answered promptly and also provid... See more

Company replied

Rated 5 out of 5 stars

Windmill Guitars is a gem of a guitar shop located in Bangor, stocking new, rare and used guitars. It's an Aladdin's cave of treasures. Simon was very helpful and quick at sourcing a guitar for my son... See more

Company replied

Rated 5 out of 5 stars

Bought my first electric guitar here and had a superb experience. The owner was relaxed but clearly knowledgeable, and there was never any pressure or hard sales pitch. I really appreciated being able... See more


Company details

  1. Guitar Store

Written by the company

Northern Ireland's leading independent guitar shop - Official stockist of Eastman Guitars, Avalon Guitars, Maybach and More. Quality preloved and vintage guitars also stocked. Guitars bought and sold #WindmillGuitars


Contact info

4.9

Excellent

TrustScore 5 out of 5

296 reviews

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Rated 5 out of 5 stars

Windmill Guitars is my “go to”

Windmill Guitars is my “go to” for expertise, quality service and value for money. Guitars that I’ve purchased have been top notch professional instruments that I use constantly. Highly recommend!

April 24, 2025
Rated 5 out of 5 stars

Simon is the man !

Simon is the man !! Always ready to answer questions and just a great buying experience all round. Preloved guitar I bought from him was exactly as described and securely packed when delivered. Highest recommendation !!!

April 9, 2025
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Reply from Windmill Guitars

Thanks Nick - Enjoy your new guitar! #WG

Rated 5 out of 5 stars

Ordered online for pickup

Ordered online, picked up in store. Item was ready and waiting - no messing about. I spend too much money with Simon.

March 14, 2025
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Reply from Windmill Guitars

Much appreciated John #WG

Rated 5 out of 5 stars

Windmill Guitars ... A new benchmark !

Dealing with Windmill Guitars was genuinely a pleasant departure from the larger retailers. Simon Corner knows his guitars you feel a sense of an unhurried experience when dealing with him.
Then came the transaction and subsequent shopping process...... Totally professional and comprehensive..... No need to ask for shipping details or consignment numbers ....... All supplied... Even a link from the invoice directly to Parcel Force..... Superb

March 19, 2025
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Rated 5 out of 5 stars

Just a pleasant experience

Just a pleasant experience. My order though not in stock at time, was ready for me in a couple of days. Can't ask for more really. Would do business again.

February 26, 2025
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Reply from Windmill Guitars

Thank YOU! #WG

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Rated 4 out of 5 stars

Easy purchase, but shipping a bit steep

I found buying with Windmill quite easy and fast, but the shipping quote for my small item ' Monty's guitars Instrument food' was excessive at something like 11 euro, particularly given that I'm in the Northeast Republic of Ireland and Windmill is in Northern Ireland - this seemed quite steep. Once I decided to pay the higher than expected shipping, product shipped next business day and was received in 2 or 3 days. Seems like a good shop and would likely do business with again.

February 15, 2025
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Reply from Windmill Guitars

Hi Patrick,
Thanks for shopping with us and taking the time to leave a review. We’re working hard to try and get the shipping cost between NI and ROI down - but at present we’re at the hands of Royal Mail / An Post. Post Brexit they both now treat this as a full international shipment and thus costs have risen. We’re actively looking for an alternative service and hope to have an update soon.
Thanks WG 🎸

Rated 5 out of 5 stars

Great on-line shopping experience

I recently purchased a pre-loved Taylor 712ce online from Windmill Guitars. My experience was consistent with all the other Trustpilot reviews of Windmill Guitars here. Simon was terrific to deal with... very helpful both with telephone queries and with fast responses/support to online questions. Post sale follow-up online also very reassuring. The guitar was freighted internationally promptly and really well packaged/protected... its condition exactly as advertised. I'm very satisfied... thanks Simon!

February 4, 2025
Rated 5 out of 5 stars

Great guitar shop

Simon was very helpful as I was purchasing online.
He sent me photos on request and was only to happy to respond politely and promptly to me emails.
Guitar was expertly and securely packed and on arrival lived up to and exceeded my expectations.
Great guitar shop I highly recommend

January 28, 2025
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Reply from Windmill Guitars

Many thanks #WG

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Rated 5 out of 5 stars

Super efficient service

Super efficient service. A speedy and personalised response to my initial message and a quick and very welcome delivery of a long sought-after guitar pedal in plenty of time for Christmas.

November 28, 2024
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Rated 5 out of 5 stars

1st Class service.

From start to finish a great company to buy from; i was worried about shipping a 'vintage' guitar....but it was perfectly boxed, well protected and arrived in 1st class condition. I will definitely deal with them again....1st class work Windmill Guitars!!!

November 26, 2024
Unprompted review
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Reply from Windmill Guitars

Thanks John! #WG

Rated 5 out of 5 stars

Happy first time customer

Item as described online, well packed and quickly delivered, good communication and updates. Many thanks

November 8, 2024
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Reply from Windmill Guitars

Thanks for shopping with us! #WG

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