CCS The Window Cleaners Reviews 12

TrustScore 2 out of 5

2.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

2.0

Poor

TrustScore 2 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely awful never clean windows…

Absolutely awful never clean windows properly how they can clean 10 houses in 20mins they can cause they don't ever clean a whole house usually it's just the front we are housing association so very good earner for them without doing the work

January 24, 2025
Unprompted review
CCS The Window Cleaners logo

Reply from CCS The Window Cleaners

Hi, if you could let me know which housing association you represent I can look into this for you

Advertisement
Rated 1 out of 5 stars

Rubbish

Rubbish expensive and does nothing but leave stains down the walls and wet curtains. This company complains to get these reviews removed as the truth hurts

June 13, 2019
Unprompted review
Rated 1 out of 5 stars

If you want good customer service who…

If you want good customer service who are willing to help when you have a problem then don’t use this firm. The cleaners were abusive to us and when we complained the management staff didn’t want to know. It was an awful service and a very bad experience for us

July 5, 2018
Unprompted review
Rated 5 out of 5 stars

Great service - and fabulously clean windows!

The team are friendly and professional - from first telephone contact to completing the job. James and his colleague were extremely helpful, and they did a fantastic job on my filthy windows. Nothing was too much trouble and they took a real pride in their work. I can't believe what a difference it has made and would not hesitate to recommend them!

December 19, 2016
Unprompted review
Advertisement
Rated 5 out of 5 stars

LOVING MY CLEAN WINDOWS

We had new windows put in and found it impossible to clean the front ones outside as we are three floors up and they only opened halfway.I gave James a ring and he promptly came round and said they vould do the windows and fachias for a very reasonable price and i have them done monthly.They always turn up and any probs you can have give Polly a ring and it gets sorted.I love having the cleanest windows in our block so thankyou.

September 12, 2015
Unprompted review
Rated 4 out of 5 stars

They take great pride in doing a good job

My house has very inaccessible windows, gutters and fascia boards, being built on a slope with a rather fragile old glass verandah all around which prevents use of ladders across it. Despite these problems, the guys who came seemed to relish the challenge and found ways to clean everything. The verandah glass was done on both sides and as a result it has never looked so clean an shiny! They even repositioned a glass panel which had slipped a bit. Yes, some drip marks dried along the bottom edges of the third floor windows, but they were very dirty to start with and I was told the guys were running low on purified water by this point, so they did the best they could there. I am extremely pleased with their attention to detail and pride taken in doing a good job and can wholeheartedly recommend them.

September 1, 2015
Unprompted review
Rated 5 out of 5 stars

Gutter, Fascia & Barge boards cleaned

I was not in when the work was carried out but was happy to trust the company to carry out the specified work due to their prompt and professional response to my initial query. Polly and James offered excellent and honest advice and their rates are competitive.
We returned to the house to find the pvcu guttering, fascia and barges cleaned to a high standard and our guttering is no longer overflowing. I would be happy to recommend this company and will be using them on an annual basis.

August 18, 2015
Unprompted review
Rated 4 out of 5 stars

Good Job Done

We were quite happy with the two very friendly chaps that came to clean the windows inside and out plus gutters. Think the guy doing indoors forgot the window on the stairs quite high up and some of the wet left on the windows stayed and dried on so quite spotty.
Overall a good job done. Thanks. Will be I touch re another clean during the year.
Margaret

August 17, 2015
Unprompted review
Advertisement
Rated 3 out of 5 stars

Update

The guys were very pleasant but I do feel it was a lot of money for what they did. I got the impression from an overheard conversation that their machine wasn't working so they did it by hand which meant they just put the ladder up in one spot at the front and a couple of spots at the back and scooped out the muck, about half a bucket for the whole system. It's difficult to believe that the whole gutter system is clear from such restricted vantage points never having been cleaned in the last 20 years

August 17, 2015
Unprompted review
CCS The Window Cleaners logo

Reply from CCS The Window Cleaners

Dear Trish

Thank you for leaving a review and I am sorry you are not entirely satisfied with the service provided.I will contact you directly to discuss the issues you have raised.

Kind regards

Rated 5 out of 5 stars

Fantastic service!

I've used The Window Cleaners (CCS) for over 10 years. They're professional and friendly and they've always looked after me incredibly well. I cannot recommend them highly enough!

July 7, 2015
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look