Window Cleaning Warehouse Reviews 

530
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them durable and well-suited for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and well-packaged. Reviewers also commend the exceptional customer service, noting the helpfulness, quick responses, and effective resolution of issues. However, some people mentioned experiencing very poor service, citing issues with incorrect products being sent and difficulties in getting them replaced. A few other people also felt that the product quality was poor, with items failing prematurely. Additionally, some customers reported incomplete orders or delayed deliveries, and a lack of effort from the company to resolve these problems.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and durability of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient support... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting its helpfulness and... See more

Quality

People report positive experiences with quality, highlighting products that are durable and designed for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

I had trouble with my WFP system tank in the van and the technician was able to get it working quite quickly, good knowledge helped me immensely

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

57 reviews in the last 12 months

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Rated 4 out of 5 stars

Ordered the equipment I required it was…

Ordered the equipment I required it was delivered on time had query which was quickly resolved everything was delivered in good working order very happy with the service which window cleaning warehouse provided.

February 17, 2025
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Mark, thanks for leaving us a review! Glad to hear you had a positive experience with our service. If there's anything we can improve on, please don't hesitate to get in touch. Thank you

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Rated 5 out of 5 stars

A spotless and streak free clean (even in the sun)

Bought 3 WCW Precision Microfibre Cloths to try having used various other microfibres with little success on windows. These cloths are without doubt, the very best I have used, so quick. Will not use anything else now

January 24, 2025
Unprompted review
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Reply from Window Cleaning Warehouse

Hi Richie, that's great to hear! So glad you're enjoying the products. We appreciate the time taken to leave us such a great review

Rated 4 out of 5 stars

Shopping experience was ok,struggled a…

Shopping experience was ok,struggled a bit to find what I was looking for but got there in the end,maybe ok for seasoned pro's but novices a bit of work.

February 14, 2025
Unprompted review
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Reply from Window Cleaning Warehouse

Hi Wayne, thanks for leaving us an honest review! Just to let you know we have a dedicated customer support team who are just a phone call away if you ever need some help in the future! We also have many product guides and how to's on our site.

https://windowcleaningwarehouse.co.uk/pages/understanding-pure-water-window-cleaning

https://windowcleaningwarehouse.co.uk/blogs/product-guides

Thank you!

Rated 5 out of 5 stars

Great service

Great service,
Easy to order, and arrived on time.

February 7, 2025
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Barry, thanks so much for leaving us such a great review!

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Rated 5 out of 5 stars

Cleaning Solar Panels

No one tells you that you have to clean your solar panels annually in the sales pitch. This can be a problem if the accessibility is difficult for trades people! Problem sloved by purchasing my own pure water cleaning kit and doing it myself! (Only recommended if safe)!

January 31, 2025
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hello Niki, we appreciate the time you took to leave this review!

Rated 5 out of 5 stars

Backpack pole system

Great product great customer service can not recommend these guys enough honestly AAA plus company

February 4, 2025
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hey Sharon, thanks so much for the kind words

Rated 1 out of 5 stars

This is the worst company I have delt…

This is the worst company I have delt with I ordered two filter housings which they said was in stock and needed them the next day which I paid for. The next day I wanted to know that they were actually going to arrive that day and was told that they didn’t actually have them in stock and hadn’t bothered to tell me until I rang them so I asked for a refund and am still waiting for this refund so please don’t deal with this company

January 13, 2025
Unprompted review
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Reply from Window Cleaning Warehouse

Hi Roy, apologies for the experience you had with your order, this is certainly not the high standard of service we strive to maintain for our customers. After looking into your order, I can see it was fully refunded for you the day after you placed your order. If you could please check your inbox, that would be great!

Rated 5 out of 5 stars

Prompt delivery and great service from…

Prompt delivery and great service from Dan whenever Ive had any difficulties or stupid questions.
Well done to you all

December 2, 2024
Unprompted review
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Reply from Window Cleaning Warehouse

Hello Mark, thanks for taking the time to leave a lovely review!

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Rated 5 out of 5 stars

Around the world in 8 days

We live in New Zealand and our order took 8 days from online order to arrive at address, around the world in 8 days! Very impressive service.

October 12, 2024
Unprompted review
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Reply from Window Cleaning Warehouse

Hi Jane, that's great to hear! So glad we could be of service. Thanks

Rated 5 out of 5 stars

Brilliant company

Brilliant company, product and service. Even when I made a mistake with a return they still couldn’t do enough to accommodate me and my needs. Dan in particular was very helpful. Will continue to use this company

October 3, 2024
Unprompted review
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Reply from Window Cleaning Warehouse

Hello Jake, thanks so much for the lovely review. All the best

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Rated 1 out of 5 stars

Poor experience lack of customer of support

Poor experience, bad customer service. would recommend you go else where especially if a part is needed within a timeframe.

Ordered a part that was supposedly in stock on the website. No dispatch for 4 days.

I contact their support by email to query. No response for another two days. Customer email ignored by the company

Because of lack of contact, I have to telephone them. Told the order is actually not in stock. It will be a month waiting time for the order.

Recommend to use another supplier, very unreliable.

August 8, 2024
Unprompted review
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Reply from Window Cleaning Warehouse

Hi Ben, thanks for taking the time to leave an honest review about your experience with us. We appreciate the lack of communication regarding this order was frustrating and we have taken steps to ensure things like this don't happen again. If you could please check your inbox, we have sent over a more detailed report regarding this order. We apologise for the service you received in this instance, and we're striving to do better.

Rated 5 out of 5 stars

Great bit of kit I bought

Great bit of kit I bought, and super fast delivery truly recommended

July 21, 2024
Unprompted review
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Reply from Window Cleaning Warehouse

Hi James, thanks for taking the time to leave a great review!

Rated 2 out of 5 stars

Missing items in order

Missing items in order. Didn't receive a squeegee handle and separate channel in original order so I emailed to say these 2 items were not in the box. The company apologised and quickly sent out my missing items the next day, although when opening this box it only had 1 of the missing items. I then had to contact again to have my last item sent out. Never had any problems in the past with WCW but this was quite an inconvenience.

July 17, 2024
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hello Awrite, apologies for the experience you had with us regarding this order. This is certainly not the standard of service we strive to keep. I can appreciate the frustration of not having this rectified the first time, and I'm glad to see it was eventually resolved. Please accept our sincere apologies and we'll try to do better next time

Rated 5 out of 5 stars

Happy with both the unit and the customer service

I have been getting all my window cleaning equipment from these guys for year and they have always been fast and reliable. Just bought the Big Boy backpack for pure water cleaning, it is a great unit and good value for money. It turned out to have a slow leak in the tank talked to Dan and the rest of the team and after a few emails they replaced the whole unit. I am very happy with both the unit and the customer service.

June 6, 2024
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Mark, thanks so much for taking the time to leave us a lovely review. We wish you all the best!

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Rated 5 out of 5 stars

Great service over and over again!

Great service over and over again!
Several orders over the past couple of months, and every one has been spot on…..I’m just going to keep going back to them 😉👍

May 9, 2024
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hey Dennis, that's what we like to hear! Thanks so much for leaving us a review!

Rated 1 out of 5 stars

I have spent a fair bit of money with…

I have spent a fair bit of money with window cleaning warehouse over the years. A couple of weeks ago I ordered a pole section for my phantom himod.I ordered a carbon section having done this previously without issues. However on this occasion the section was too tight and the other section became stuck. After 2 weeks of trying to resolve the matter with numerous phone calls and being fobbed off with we will talk to the pole makers I have been told by there customer service department 😂 that it is my fault and I will have to buy another section at £90 plus. Needless to say I was not very happy and will be taking my custom elsewhere. Get stuffed Window Cleaning Warehouse 🤬🤬🤬

May 9, 2024
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Malcolm, sorry to hear our customer service didn't live up to your expectations. Please accept our sincere apologies. After looking into your order, I can see you had to return the item to us at your cost. I'm delighted to let you know we now offer FREE returns, so please make sure to take advantage of this in the future. If you could also please check your inbox, I have sent over an email with more details. Thank you for taking the time to leave an honest review.

Rated 5 out of 5 stars

Great company!

The website is really easy to use and has a wide range of products. Good value for money and quick delivery. Would highly recommend.

April 26, 2024
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Hi Marie, thanks so much for the review!

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