Window Cleaning Warehouse Reviews 

530
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, finding them durable and well-suited for professional use. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving quickly and well-packaged. Reviewers also commend the exceptional customer service, noting the helpfulness, quick responses, and effective resolution of issues. However, some people mentioned experiencing very poor service, citing issues with incorrect products being sent and difficulties in getting them replaced. A few other people also felt that the product quality was poor, with items failing prematurely. Additionally, some customers reported incomplete orders or delayed deliveries, and a lack of effort from the company to resolve these problems.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and durability of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient support... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting its helpfulness and... See more

Quality

People report positive experiences with quality, highlighting products that are durable and designed for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

I had trouble with my WFP system tank in the van and the technician was able to get it working quite quickly, good knowledge helped me immensely

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(530)

57 reviews in the last 12 months

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Rated 3 out of 5 stars

In my last order someone wrote me a…

In my last order someone wrote me a note telling me that the pole I had ordered was too short. It was scribbled on a scrap piece of paper, slightly unprofessional. Service is always very good but prices are slightly high, I now shop around due to this fact.

October 14, 2022
Unprompted review
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Rated 4 out of 5 stars

I've been having good communication…

I've been having good communication with the team over a issue I had regarding the wording and misunderstanding of a product on the website which I purchased. I'm in the process with them of getting this problem solved in a timely manner. They have taken on board the issue and are happy to address it.

October 3, 2022
Unprompted review
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