Window Cleaning Warehouse Reviews 

532
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the high quality of products and equipment, finding them durable and effective for their needs. Reviewers frequently commend the excellent customer service for its helpfulness, quick responses, and professional advice. The delivery service is also highlighted for being fast, efficient, and reliable, with items often arriving quickly and well-packaged. However, some customers noted issues with incomplete or incorrect orders and occasional delivery delays. A few people also felt that when product malfunctions or missing components occurred, support was sometimes unhelpful or dismissive.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the quality and durability of items,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and efficient support... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting its helpfulness and... See more

Quality

People report positive experiences with quality, highlighting products that are durable and designed for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

By far the best company I have ever dealt with. Amazing prices,great website and delivery was free and extremely quick. Could not reccomend highly enough. Anyhting you need for cleaning tools and prod... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, bought a Vikan brush last night & it arrived today. Great, friendly communications on WhatsApp, perfectly packaged & really fast delivery. THANK YOU very much.

Company replied

Rated 5 out of 5 stars

I had trouble with my WFP system tank in the van and the technician was able to get it working quite quickly, good knowledge helped me immensely

Company replied

Rated 5 out of 5 stars

Had a technical problem with my cleaning equipment. Reported it this morning and was pleasantly impressed with getting it sorted within an hour. Thanks to John at the wcw team. Cheers, John

Company replied


Company details

  1. Cleaning Products Supplier
  2. Window Cleaning Service

Written by the company

The UK's Largest Supplier of Traditional & Pure Water Window Cleaning Equipment. For 20+ years we’ve supplied traditional tools and pure water, water fed systems to trade and facilities teams. We’re the home of FaceLift Water Fed Systems and the creators of Phoenix Systems and RazrBLADE squeegee rubber, with FaceLift, Phantom, and Orbital poles trusted across the industry. We’ve delivered 4,000+ water-fed systems and provide installs at four UK fitting centres: Barry (HQ), Liverpool, Grimsby, and Billericay. Mission: equip window cleaners worldwide with the tools, training, and know how to work faster, safer, and to a higher standard. We stock: Unger, Moerman, Ettore, Exceed Innovations, Uni-Valve, Slick Connect, FaceLift, Phantom, and Orbital; plus hoses, poles, filters, pumps, reels, squeegees, and accessories.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(532)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Needed help

Very helpful and got the product asap thanks

December 1, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Tim!

Rated 5 out of 5 stars

Black Friday sale

Great selection of products at great prices and an amazing black Friday deal which encouraged me to make a purchase of over £1000

December 5, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order Chris, I'm glad you managed to get what you needed in our Black Friday sale!

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Rated 5 out of 5 stars

Great service once again

Great service once again. I've Been buying my equipment from the WCWH for nearly 2 years and can't fault anything.

December 3, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your orders Damon!

Rated 4 out of 5 stars

Always happy to help

Always happy to help . Equipment is delivered quickly and it’s well packed . Good products . Would highly recommend them

November 28, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

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Rated 5 out of 5 stars

What can i say great company great…

What can i say great company great products, competitive prices, and always great communication when ever i need advice and guidance. WINDOW CLEANING WAREHOUSE YOUR THE BEST .

November 26, 2022
Unprompted review
Window Cleaning Warehouse logo

Reply from Window Cleaning Warehouse

Thanks for your order, I'm glad to hear the team were able to help!

Rated 1 out of 5 stars

3m Power Up reel has gone wrong

3m Power Up reel has gone wrong, for the 3rd time in 8 months, twice the relay has failed and now the belt has broken. Called on Monday to arrange for collection and belt replacement, originally told it was return to base at my expense. Eventually they agreed to accept the cost of return via the manufacturer.
After 3 days of frustrating phone calls I called the manufacturer and the issue of collecting the reel was sorted in 4 minutes. I would buy a reel again as the manufacturer was really good, The jury is out on Window Cleaning Warehouse as their customer service is very poor in this instance.
Very disappointed with Window Cleaning Warehouse. ( they refuse to let me talk to a director about the issue).
The good point with Window Clearing Warehouse if they called to apologise. Hopefully this will be noted and service will improve.

November 18, 2022
Unprompted review
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Rated 3 out of 5 stars

I think that you could save a lot of…

I think that you could save a lot of money from your packaging there is no need for the packaging in one case I ordered some replacement rubber and it came in a box that you could of put a bettamax video recorder in rather than just a jiffy envelope

November 17, 2022
Unprompted review
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