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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and freshness of the products, often highlighting the excellent selection of tropical fruits and vegetables. Many appreciate the convenience of home delivery, noting that items arrive well-packaged and on time, even for gift baskets. The service is frequently described as fantastic, professional, and splendid, with people enjoying the authentic and flavorful food. However, some customers expressed disappointment when unavailable fruits were not replaced with other options. A few also mentioned being saddened by the discontinuation of certain delivery services.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and freshness. Customers consistently praise the high... See more

Quality

Users describe positive interactions with quality, consistently praising the freshness and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the timely... See more

Service

Customers consistently report positive experiences with the service. Many reviewers express appreciation for... See more

Order

Users describe positive interactions with their orders. Many customers express satisfaction, noting that... See more

Based on these reviews

Rated 5 out of 5 stars

My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more

Company replied

Rated 5 out of 5 stars

We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more

Company replied

Rated 5 out of 5 stars

I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more

Company replied

Rated 5 out of 5 stars

I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more

Company replied


Company details

  1. Grocery Delivery Service

Written by the company

We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

532 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Box of Home Comfort.

A Box of Home Comfort.

The person for whom they were ordered,was very pleased with the products,and the quality. A variety of dishes were created from the Gift.

March 14, 2023
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Rated 5 out of 5 stars

Good quality fruit and veg as always

Good quality fruit and veg as always. Mum loves when I order from Windrush Bay. I have so much respect for Windrush Bay, they serviced us during lockdown when supply was impossible to find. And customer services is always excellent.

March 24, 2023
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Milimo

Thank you for taking the time to feedback to us, we really appreciate your comments! Thank you for continuing to support Windrush Bay.

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Would highly recommend

I've been ordering from Windrush Bay for a while now, and I've been so happy with what I've received each time. I believe the box that I order is great value for money, considering the cost of buying these items individually, and I have been recommending Windrush Bay to all my family and friends. Their service is quick, and they're very friendly. All round happy customer, can't wait to order my next box.

March 1, 2023
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Reply from Windrush Bay

Dear Mercinth

Thank you much for your comments, we are delighted that you recommend us!

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

I loved my little box!.

I loved my little box!.. it had everything that I needed and I am looking forward to ordering my next box.❤️

March 7, 2023
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Reply from Windrush Bay

Dear Cynthia

Thank you for your feedback and we are very glad you loved our little box :)

Kind regards
Joanne, Windrush Bay

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Rated 5 out of 5 stars

Expertise of the customer assistant

Expertise of the customer assistant. Very polite and easy to communicate with. Helped me with my complete order as I was unable to fulfil all the details myself. Basket appreciated and the surprise and enjoyed everything that was sent. Very prompt delivery.

March 23, 2023
Unprompted review
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Reply from Windrush Bay

Dear Telia

We are delighted that you enjoyed your purchase and happy with our customer service. Thank you for your comments we really appreciate it.

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Happy customer

The quality of my order came well wrapped to avoid damage. Each component arrived in good condition. No complaints only compliments.

February 28, 2023
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Reply from Windrush Bay

Dear Valma

Thank you so much for your continued support and we appreciate your feedback.

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Very pleased!

Myself and my mum are highly pleased with our order! We live in an area where Caribbean food is not readily available. This was a swift service. Food arrived secure, was fresh and well packed. Worth every penny. 100% recommend for others. We look forward to placing more orders and enjoying more nostalgic Caribbean meals:)

March 9, 2023
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Reply from Windrush Bay

Hi Jada

Thanks so much for your feedback, we really appreciate it. Please spread the word and look forward to seeing your next order!

Kind regards
Joanne, Windrush Bay

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Rated 5 out of 5 stars

Good value for money

March 16, 2023
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Reply from Windrush Bay

Dear Cherelle

Thank you for your feedback it is really appreciated!

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Right on time delivery…

My delivery arrived in perfect condition. The goods were perfect and the plantains beautiful.
Loving the new delivery service, great value for money.

March 8, 2023
Unprompted review
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Reply from Windrush Bay

Dear Mrs Williams

We are delighted that you are happy with our new delivery service, thank you so much for your feedback.

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Excellent service

Excellent service. Had trouble with the website, called Windrush Bay and Mel was super helpful. Food was delivered fast and was very fresh. Would definitely order again.

February 24, 2023
Unprompted review
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Reply from Windrush Bay

Dear GT

Thank you so much for your comments we are delighted! Look forward to your next order and thanks for your support.

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Luscious products and great service

I live in Eastbourne and had to delay the same order twice due to personal reasons.
Windrush was very accommodating to my request, communicated clearly and was really helpful to all my emails. It was great, they even replied after 7pm in the evening. I didn’t expect to hear from them at that time.
The food delivered was really good quality, clean, luscious, nothing was over ripe.
I’m so pleased with their service, I will definitely be ordering again.

March 1, 2023
Unprompted review
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Reply from Windrush Bay

Dear Bianca

Thank you so much for your feedback, it's really appeciated, and we were happy to accommodate your request. Look forward to your next order! :)

Kind regards
Joanne, Windrush Bay

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Rated 5 out of 5 stars

Awesome Business

Well packed box with all the foods ordered which were of high quality.
I received a text message as well as a call to inform me of the delivery time.
Very polite delivery driver.

February 14, 2023
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Reply from Windrush Bay

Dear Pauline

Thank you for your feedback. We are glad you are happy with our service!

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Quality service and products

I am impressed with the quality of service received from Windrush Bay. They kept me up to date during the processing of my order. The package was securely wrapped and arrived in good time. The items were all fresh and very tasty!

February 10, 2023
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear E Graham

Thank you so much for your feedback and we are very glad that you are impressed with our service!

Kind regards
Joanne, Windrush Bay

Rated 5 out of 5 stars

Fresh products that taste great

Fresh products that taste great. Plus we love supporting Black owned businesses!

February 2, 2023
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Reply from Windrush Bay

Dear Sinai

Thank you for support! It's so reassuring for us that our customers love the freshness of the provisions that we deliver.

Kind regards
Joanne, Windrush By

Rated 5 out of 5 stars

Body items

I got delivery very quickly and items were well wrapped

February 1, 2023
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Reply from Windrush Bay

Dear Mary

Thank you for taking the time to give us feedback, we really appreciate it.

Kind regards
Joanne, Windrush Bay

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Rated 5 out of 5 stars

All round pleasant service

The food selection is always top quality. The yam amazing, I'm always impressed. Delivery was within two days and I wasn't home this time but got a call from the courier who kindly left my parcel where I requested.
All round pleasant experience

February 3, 2023
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Henna

Thank you for your comments and we are delighted that you enjoyed the yam :)
Kind regards
Joanne

Rated 5 out of 5 stars

Good as a gift

Was bought as a gift. The recipient loved it and was delighted with the quality of the products.

February 1, 2023
Unprompted review
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Reply from Windrush Bay

Dear May

We are so glad that the recipient was delighted with their gift. Thank you for your feedback!

Kind regards
Joanne

Rated 4 out of 5 stars

Order delivered on time

Order delivered on time, thank you.

February 9, 2023
Unprompted review
Windrush Bay logo

Reply from Windrush Bay

Dear Christine

Thank you for taking the time to review our service, we really appreciate it.

Kind regards
Joanne, Windrush Bay

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