My Windrush experience has always been exceptional!!! No difference with my final delivery 🥹 I am saddened to know Windrush Bay from the end of last month (November 2025) deliveries of... See more
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Review summary
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What people talk about most
Based on these reviews
We have been ordering from Windrush Bay for years and the food is always great quality and fresh. This time, we sent a fruit/veg box to someone else and they were impressed with the care taken in wrap... See more
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I've been using this company for home delivered fresh food produce since lockdown, so a few years now. The food has consistently been good quality, no blemishes, well packaged and delivered on time.... See more
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I bought the fruit basket for a friend’s 65th birthday. He is of Jamaican descent and really missed not being able to eat the fruits of his country. He was really appreciative and grateful. The f... See more
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Company details
Written by the company
We have an authentic selection of Caribbean groceries, wellness products and gifts, featuring premium brands with great heritage and wonderful stories to tell. We also offer our trusted tropical fruit and veg boxes delivered to your door at your convenience. Whether your are looking for your favourite tropical groceries, tantalising treats for that special occasion, or just fancy something inspired by the Caribbean vibe, we have something for everyone!
Contact info
Bensham Business Centre, 62 Bensham Grove, CR7 8DB, Thornton Heath, United Kingdom
- 07925 393288
- info@windrushbay.com
- windrushbay.com
4.7
Excellent
532 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Excellent initiative
All products were great. This is a great service for the Caribbean community especially for those who are unable to get out.
Sadly The period between placing an order and the delivery is too long snd
the here isn’t enough notification about delivery date and time. This should be received immediately after the order is placed. If you can’t give an exact date then a timeframe should be given.
November 9, 2023
Reply from Windrush Bay
Dear Bev
Thanks for your feedback as this helps us to improve our service.
We are looking at providing notification on the earliest delivery date as soon as the order is placed. Occasionally, there will be a delay in notification because we want to ensure that the fresh produce we send to our customers are at their best. We are glad to hear that the products you received were great, and we thank you for your support.
Kind regards
Joanne, Windrush Bay
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Unfortunately the food was spoilt…
Unfortunately the food was spoilt delivery was extremely poor stating the delivered and 1st time they didn’t deliver then 3 days later they attempted by ringing my door and did not give me time to answer my door 2 days later it was spoilt then 2nd delivery plantains were black food was not fresh
November 7, 2023
Reply from Windrush Bay
Dear Jennifer
We are disappointed to hear of your bad experience. Unfortunately, we have had issues with our courier which have affected your delivery on both occasions.
Our Customer Service Team member (Mel) has been in touch with you and is resolving your complaint. A complimentary box will be sent to you this week, using an alternative courier service.
Kind regards
Joanne, Windrush Bay
Soup
Seeing all my West Indian food made me smile as i have been craving home food. Sadly I had to throw my pumpkin away as it had turned to water and covered in mould. Otherwise a fantastic variety of food. I made soup and thoroughly enjoyed it.
November 9, 2023
Unprompted review
Reply from Windrush Bay
Dear Judith
Thank you for your feedback. We are glad to hear you enjoyed the food, but are sorry to hear that the pumpkin was not up to standard. We would be happy to include extra pumpkin in your next order.
Kind regards
Joanne, Windrush Bay
Reply from Windrush Bay
Dear Avril
Thank you so much for your feedback, we are delighted that you were happy with the freshness of the products!
Kind regards
Joanne, Windrush Bay
Dissapointed quality should be…
Dissapointed quality should be lmportant if product is good quality one wouldn't mind paying extra for it.
Please think of what you would like to receive when purchasing food products and pack accordingly.
I don't purchase these regularly when I do I expect to be able to cook the items instead of having to throw out rotten plantains and pumpkin.
Hopefully this is a one off situation that customer service will fix going forward.
November 1, 2023
Reply from Windrush Bay
Dear Caroline
Thank you for your feedback, as it helps up to improve our service. We are sorry to hear that there were
issues with your recent delivery and we will be in touch with you to resolve the matter.
Kind regards
Joanne, Windrush Bay
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Another great service from Windrush…
Another great service from Windrush Bay. I cannot fault their customer service. Delivery is always so quick. I am so glad I found this company :)
November 6, 2023
Unprompted review
Reply from Windrush Bay
Dear Consumer
Thank you so much for your comments, we really do appreciate it!
Kind regards
Joanne, Windrush Bay
Great experience with Windrush Bay
Great experience with Windrush Bay - they really do take pride in delivering great service and experience to their customers. I will definitely be ordering from here more often!
August 15, 2023
Reply from Windrush Bay
Dear Ellaina
Thank you so much for your feedback and we look forward to you next order!
Kind regards
Joanne, Windrush Bay
Quick delivery and was happy to swap an…
Quick delivery and was happy to swap an item. However my sweet potato was broken
October 24, 2023
Reply from Windrush Bay
Dear L Fontaine
Thank you for your comments, we appreciate the feedback. We will add a complimentary sweet potato in your next order.
Kind regards
Joanne, Windrush Bay
I’m grateful that you were able to…
I’m grateful that you were able to deliver to my cousin as far as Luton. Thank you Windrush Bay, until next time xx 😘
October 9, 2023
Reply from Windrush Bay
Dear Mrs Johnson
Thank you so much for your comments, we are glad to be of service!
Kind regards
Joanne, Windrush Bay
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My order
I ordered Aloe vera leaves which arrived in excellent condition, it was well wrapped ready for me to use. I am very pleased and impressed with Windrush Bay.
October 17, 2023
Unprompted review
Reply from Windrush Bay
Dear Regina
Thank you so much for your feedback, we delighted with your comments!
Kind regards
Joanne, Windrush Bay
Great quality food delivered on time
Excellent quality food delivered on time as promised.
Our only quibble was the freshness of the breadfruit- but everything else (in our fruit and vegetable box) was perfect!
October 5, 2023
Unprompted review
Reply from Windrush Bay
Hi Adrian
Thank you for your feedback we really do appreciate it!
Kind regards
Joanne, Windrush Bay
Thank you Wkndrush Bay
I have been shopping with Windrush for around 4years, I've always been satisfied with the quality and the service they give.
I will continue to purchase as long as I can avoid it.
Thank you Windrush Bay
July 30, 2023
Reply from Windrush Bay
Dear Laura
Thank you so much for supporting us over the years! We really appreciate your loyalty and we are delighted that you are satisfied with our service.
Kind regards
Joanne, Windrush Bay
Great Caribbean website
I really like shopping using this site. It's easy to navigate, there are great deals, the delivery is extremely swift AND the fresh products are of an excellent quality!
August 1, 2023
Unprompted review
Reply from Windrush Bay
Dear Nicole
Thank you for your feedback, we are glad that you like our delivery service and the quality of the produce.
Kind regards
Joanne, Windrush Bay
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Great delivery on time
Great delivery on time. I have been ordering from Windrush for a few years now and never had a problem. Only this time the quality was not great. The food arrived old and ripe was very disappointed
July 19, 2023
Reply from Windrush Bay
Dear Janet
Thanks for your feedback, much appreciated.
We are sorry to hear about your recent delivery. On the despatch note we do state that customers should contact us within 48hrs if there is a problem with their order so that we can fix it. We will be happy to contact you to discuss further.
Kind regards
Joanne, Windrush Bay
The Mercedes for Caribbean Food
Everything is so fresh. Probably fresh off the ship. No longer have to deal with rude “ shop” owners trying to sell shrivelled dirty pumpkins wrapped up in plastic sat in traffic for 100 years.
If you really want to know what your food should look and taste like Windrush Bay will educate you.Taste and appreciate the difference.
Windrush Bay is the Fortnum and Mason of the Caribbean.
About time too.!
August 4, 2023
Unprompted review
Reply from Windrush Bay
Dear Carolyn
Thank you for your comments, we are delighted that you see the quality of what we offer is at a high standard.
Kind regards
Mel, Windrush Bay
Fresh produce
Fresh produce. Good quality food and service. I can’t get out to buy my Caribbean food. This service is much needed and very much appreciated.
Customer service is great too.
I will order again
July 26, 2023
Reply from Windrush Bay
Dear Angel
Thank you so much for your feedback. We are delighted to serve customers who find it challenging to get their Caribbean produce.
Look forward to your next visit!
Kind regards
Joanne Windrush Bay
Reply from Windrush Bay
Dear Sarah
Thank you for your comments. We really do appreciate it!
Kind regards
Joanne Windrush Bay
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Great service and excellent quality of…
Great service and excellent quality of products.
July 28, 2023
Unprompted review
Reply from Windrush Bay
Dear Allison
Thank you for your feedback we really do appreciate it!
Kind regards,
Joanne Windrush Bay
Food Bought
The food that I bought was very good quality. Would definitely purchase from them again.
July 18, 2023
Reply from Windrush Bay
Dear Carol
Thank you so much for your feedback, we are glad you liked the quality of the produce!
We look forward to your next visit to Windrush Bay.
Kind regards
Joanne, Windrush Bay
Windrush feedback
I was informed the food was fresh and well presented when it arrive to the my friend and she really liked it. She was not aware anything like this existed.
However the delivery charges were very expensive and that may put me off from buying again.
July 11, 2023
Reply from Windrush Bay
Dear Dee
Thank you for your feedback, we are delighted to hear that your friend liked the delivery. We are working hard to reduce our shipping costs and we do have a reduced delivery price on at the moment.
Kind regards
Joanne, Windrush Bay
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