windscreen-replacement-services.co.uk Reviews 

I drove South visiting family. A stone hit the windscreen and left a wide crack. I panicked when it was time to drive back. I rang around, nobody could come to the house or fit me in before the next day. Only Windscreen Replacement services rang me back and said someone was willing to come out the next day, to my relief. They were very polite and curtious on the phone and the guy that came out, Danny was a lovely guy. It was only later that I read some of the other reviews 😲. I can't fault them. I can't say that about some of the others companys that I rang. One of them that had amazing reviews, said that "he wouldn't even get out of bed to do the job for the money that I was willing to pay". Now that is rude.

I read some of the reviews after I had already booked in and was a little worried. I'm glad to say it all went well. It was a good service, On time, friendly fitter, polite admin on phone, reasonable price and the quality of the glass appears good, My HUD also works with the new screen, I was also worried this would be an issue. Maybe the service varies depending on where you are. I booked mine in Essex

I’m extremely disappointed with my experience with Windscreen Replacement Services.

I requested a quotation for my BMW 3 Series and made the requirements clear, including the correct windscreen with sensors and a privacy rear screen. I was given a written quotation of £505 + VAT (£606 including VAT), which I accepted. I then received a formal booking confirmation showing the appointment and confirming the total cost as £606 including VAT, and I provided my payment details.

A few hours later, I was contacted and told the quotation had been priced incorrectly and the actual cost would be £795 + VAT — an increase of almost £350 including VAT after the price and booking had already been confirmed.

I subsequently contacted the sales team to check whether there had been an issue with the information I had supplied. I was told they did not know how the original quotation had been calculated and that even standard clear glass would have cost over £700 + VAT. It therefore appeared to be an internal pricing error rather than anything I had done incorrectly.

Mistakes happen, but what I found particularly poor was the way the matter was handled afterwards. I sent a formal complaint asking for a manager to review what happened and to explain why an accepted written quotation and confirmed booking could subsequently be changed. I also asked them to identify the relevant terms and conditions if they believed they were entitled to do this.

I have received no response to my complaint.

For me, the lack of any acknowledgement or explanation is as disappointing as the original pricing issue. A professional company should be willing to address a customer complaint, particularly where a written quotation and booking confirmation have already been issued.

Based on my experience, I would not recommend this company. The combination of a substantially increased price after confirmation and then no response to a formal complaint has left me with very little confidence in their customer servic

I was able to make an appointment by phone, to have a front side window replaced. Service was efficient and pleasant throughout. My feeling is that there are some cowboys in this line of business, but Windscreen Replacement Services are definitely not one of them.

Having given a good quote they had an engineer turn up without an appointment at the wrong address despite definite instructions, then to take a screen out and replace it 2 days later they told me it would cost an additional £150.00, when I eventually organised the correct date and time I was given an appointment which two hours later they rang to say they were incapable of providing an engineer and refused to sell me the screen for another engineer to fit.
A very disappointed customer, though they told me they were pulling out of the area and wouldn't be working in my area (Louth Lincs) in the future.
Possibly for the best as their service is st best shoddy.
I would avoid this company at all costs

Fixed new windscreen but poor job lead to my air con making a terrible noise. When I spoke to sales they were fine but the service woman was rude, defensive and obstructive. Gave appointment then failed to turn up, now having to escalate to bank to recover money. AVOID AT ALL COSTS!

I found myself in France with a cracked windscreen. I was given an 0800 number to call but couldn't get through from France so a friend called them on my behalf and asked them to call ME! I was so relieved when Leanne called and arranged a technician to meet me in Dover. She was very professionnal, friendly and reassuring. Barry, the technician turned up right on time and could not have been more helpful. I was back on the road in just over an hour! The definition of 5 STAR service!

Gave a time in booking confirmation, then changed it completely.
Said they would ring back with a more precise time. Didnt bother
Was incredibly rude when i rang to find out more

Dreadful company on every front! Their website suggested they had a site in Hastings which they confirmed. Their website shows a map with a site in Hastings. They don't. An appointment to replace my windscreen was made on Friday for them to come out and do the repair on Monday. They called on Monday to say that the glass had been delivered damaged. On Tuesday they cancelled again saying they needed some parts to fit the windscreen but would definitely be here on Wednesday morning. No call on Wednesday morning so I called them. The branch called me back a few minutes later to say that their fitter didn't want to do the repair because of the make of vehicle and so they were cancelling the job, for a job that had been booked on the previous Friday! It beggers belief! They further claimed that the person who made the booking had written down the wrong vehicle model, but they had the registration of the car which clearly states the model as this is required to order the part.I had told them at the time of booking that repair had to be carried out before Friday as I had a long drive that morning and the car wasn't fit to drive with the windscreen as it was. This has ruined my plans for the weekend and caused a huge amount of stress.
This company appears to be run remotely and hires freelancers to undertake work. A real cowboy operation! We have tried to speak to a manager repeatedly without success. If i could leave fewer stars on this review I would! Avoid this company at all costs. Having read other reviews I am somewhat relived they didn't turn up given the quality of their work.

Rang them up for a quote was given my 1st quote including VAT was happy with it so booked it in, then when they sent me an email the quote was a lot higher than what it’s was given over the phone I rang up 3 times and said that someone was supposed to be listening to the recording of the phone call then would recieve a call back and nothing! AVOID

I read a lot of negative reviews. I had a fantastic service by their Bolton contractor. I'm in Darwen. Motorhome window was out and replaced on no time. 2 fantastic guys. I would highly recommend them. To the lady on the phone and the fitters. Cheers

Got a quote to supply and fit Windscreen in my car, the install date changed, then the price changed, then the price changed again, now their supplier doesn’t have any so got to get direct from Toyota.
May as well go to Toyota and get the pros to do it and pay less!

The worst company I've ever used! Replacing a windshield cost me £360. I had it installed, and the entire car leaked and there was a puddle. They said they'd come and redo it, but the installer finished in 15 minutes: he added glue without checking where exactly the leak was! The entire car was covered in glue. And after the second wash, it leaked again. We ended up redoing everything ourselves, but the company is ignoring and not responding to my complaint. Now my car smells really bad because of the wet carpet.

I rang the company for a windscreen replacement Leanne moss answered she was very polite and really respectful on the phone and they came, at the time they told me they would, the next day. Barry brown was very nice and polite and courteous and completed the job with no problem at all! It was also considerably cheaper than Autoglass! The lady who took my original call was lovely a and so helpful thanks a lot to Leanne moss I’m very pleased with the job you guys done

I rang the company for a windscreen replacement and they came, at the time they told me they would, the next day. Ricky was very jovial, polite and courteous and completed the job with no problem at all! It was also considerably cheaper than Autoglass! The lady who took my original call was lovely a and so helpful.

They put the windscreen wipers on back to front. Left a dreadful mess in the front garden and put some of their waste in my green bin. Called to give them the chance to rectify the wipers but never heard back. I wish I'd used somebody reputable. Will never use again.

This has to be one of the WORST companies I have ever used. I booked my replacement windscreen in with them, I waited a week. At the lunchtime the next working day before they were due to come and fit the windscreen they called ask me if the windscreen had a camera in it. I was then told that the price of the windscreen had gone up by £90. I told them I didn’t need a camera, I was then called back and told they had tried to get the screen for a week ( they hadn’t) and there were no screens to fit my car in the UK apart from this one that just happened to cost £90 more!! It was due to be fitted a few days before Christmas!! THESE PEOPLE ARE CON MERCHANTS, LIE AND WORTH AVOIDING AT ALL COSTS!! I used another company that had no issue getting the replacement screen and fitted it the next day. They were also 20% less!

Fitter damaged ADAS system, took no responsibility for it, now having to pay extra £300+ elsewhere to fix. Would not recommend.

Avoid this company at all costs.
I had two tiny chips in my Land Rover windscreen and was pushed into a full replacement. The installer fitted it completely wrong – large sections had no sealant, water poured into the car, the interior was damaged and the external wings flew off while driving because of their workmanship.

I was lied to repeatedly about what went wrong and left without my car for a week. When a third-party installer finally arrived, they confirmed just how dangerously bad the original job was.

Even now, I’m left with no heated windscreen and sensors that don’t work, making the car unsafe to drive. The company has accepted responsibility but I’m still stuck with a damaged vehicle.

An absolute nightmare from start to finish.
Completely unprofessional, unsafe and not fit for purpose.

I was skeptical with the review but the customer service and fitting was immaculate. It was done the next day and the technician came bang on time. Job was done within 20mins. Left clean and tidy. Very happy with the service