The 4 wine box comes with a booklet with information about the wines and where they're produced. A good verity and you can choose between white, red or a mixture of the two. I would also like to thank... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What amazing and helpful staff! They made me feel very comfortable with choices and are so empathetic to your customer needs. You are not just another payment to them you are a valued individual wit... See more
The beers and wine were great at the discounted prices. They arrived quickly and well packaged and additional snacks with the beers were a nice treat. Only frustration is having to call to cance... See more
I received a voucher to try out a sample box, only paying postage. When the wine arrived I was delighted as one of my favourites had been included. They were all delicious and I wouldn't hesitate to o... See more
Company details
About Wine52
Written by the company
We're the UK's largest wine discovery club and we send you an exclusive selection of wines each month. Join us on a journey of discovery and share our favourite wines, and uncover hidden gems from around the globe.
Whether you have just discovered the fascinating world of wine or you're a wine connoisseur, our themed monthly selections are designed to fuel your passion for flavour and to learn a little bit about what's in your glass along the way.
We work very closely with talented winemakers we feature to give you a little peek into their wonderful world of wine, and often they create exclusive wines available only for our members!
Each tasty box of wine comes complete with snacks, as well as a copy of stunning Glug magazine where you can discover the story behind your wines, and get expert tips to learn more about what you're drinking ensuring you get the most out of your monthly wine delivery.
For more information, see our FAQs: wine52.com/faq
Or if you need to get in touch, please reach out to us via wine52.com/help.
Contact info
8 Melville Crescent, EH3 7JA, Edinburgh, United Kingdom
- 0131 285 2684
- wine52.com
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4.6
Excellent
15K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service…
Zayneb was very friendly and did everything she could to help me with my order.
April 21, 2026
Unprompted review
Awful experience, couldn't cancel online. All hidden
Awful experience. Can not unsubscribe online. a subscription was set up without my permission or agreement and then I had to telephone to cancel.
April 21, 2026
Unprompted review
Reply from Wine52
Hi David. Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.
If you did want to contact us but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers.
Thanks Wine52
Had to stop due to health issues but…
Had to stop due to health issues but hope I can soon rejoin, spoke to Jamie about cancelling my membership and he was fully understanding and was very kind about it, thanks to Jamie and wine52
April 20, 2026
Unprompted review
I ordered from beer52 and wine52 on…
I ordered from beer52 and wine52 on free trial and money next month was deducted from my account without any information. I tried to talk to them on call and on email for refund but they just don’t listen to you. These guys are fraud and fool people on this subscription. They are trained in a way that they just read a written script and don’t listen to what customer is saying. I would never recommend buying from them . It’s a fraud company.
April 20, 2026
Unprompted review
Reply from Wine52
Hi Parul. Thank you for your review. We are sorry that you were unaware of our subscription element. As part of your becoming a member of this exclusive club, the information detailing the subscription element was provided to you at each stage during sign-up. We also sent you our "Welcome to the Club" email immediately after completing your purchase. This email was sent to your registered email address and detailed your next billing date and cost. Additionally, your billing information and renewal date are always accessible at any time through the ‘Manage My Subscription’ section of your online account.
You must cancel your subscription before your billing date. You can contact us by phone on 0131 285 2684, via Facebook Messenger or via our helpdesk https://www.beer52.com/helpCentre/home. If this was not done then at that stage we cannot offer a refund as the order has already been processed to our warehouse.
Thanks Wine52
Jamie was an absolute pleasure to speak…
Jamie was an absolute pleasure to speak to, managed to convince me to keep my subscription despite calling to cancel it! Thank you Jamie!
April 14, 2026
Unprompted review
Excellent customer service call with…
Excellent customer service call with Shaun 👏
A relatively long wait to be connected but then a polite, friendly and professional conversation which quickly dealt with my questions. Many thanks!
April 20, 2026
Unprompted review
Cancellation of account
I was able to cancel without too much pressure selling to stay.
April 20, 2026
Unprompted review
Good customer service :)
April 20, 2026
Unprompted review
What a lovely lady it was so nice to…
What a lovely lady it was so nice to speak to you today I am glad to say that I was going to cancel my subscription but after our chat today I am so pleased I am still a customer of yours thank you
April 20, 2026
Unprompted review
Do not start a subscription
This should be illegal and hopefully will be soon. They make it unnecessarily difficult to cancel a subscription. They use every sly, underhand, sneaky trick in the book to try to cheat you into sticking with the subscription. The reviews saying otherwise seem, to me, to protest too much. Based on my experience, I have to assume they're fake reviews, but if they're real, it's great that others have had an easier experience than me. But please beware: these seemed to me to be snake-oil, dirty cheats and are, in my book, barely a hair's breadth away from being outright scammers.
April 20, 2026
Unprompted review
Reply from Wine52
Hi Joe. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Wine52
10/10 customer service lovely lady
10/10 customer service lovely lady
April 20, 2026
Unprompted review
Decent customer services from Kaye
April 17, 2026
Unprompted review
Julie was so friendly and kind
Julie was so friendly and kind, helped me so much with my subscription.
April 17, 2026
Unprompted review
Very helpful
Very helpful, went through the options without being pushy a very pleasant customer experience
April 17, 2026
Unprompted review
Nice customer service
They made cancelling the account very easy. I didn't feel awkward and they weren't pushy about trying to keep me subscribed. I appreciated this, it makes me more likely to resubscribe in the future.
April 17, 2026
Unprompted review
This is hugely overprice wine
This is hugely overprice wine, unless they call you with an exceptional deal, for example, at minimum it needs to be over a 50% reduction in cost. The wine is drinkable, due to the chemicals added to make it taste reasonable, you will never be sent anything remotely high on the quality control levels that some countries have like appellation control (French) of DOCG (Italian), you will be sent the equivalent of vin de table. Awful.
April 17, 2026
Unprompted review
Reply from Wine52
Hi Steve. Thank you for your feedback. I'm sorry to hear you may not have enjoyed some of the wine. The nature of our wines is that from time to time you may receive some that are not ones you might usually drink, and while our wine experts always try their best to choose what they think our customers will enjoy, they can't always meet everyone's specific tastes. I can assure you that our wines are selected for their high quality. We work with and support our smaller vineyards, rather than larger productions. Our products are of the highest quality and we offer many products that aren't always available elsewhere.
Thanks Wine52
Christian Rocks!
Christian was a pleasure to speak to, a real personable person, not some script reading robot. He was clear, concise and friendly. We definitely need more people like him in customer service. Many thanks for making a difficult call so straightforward.
April 17, 2026
Unprompted review
Poor customer service - very difficult to unsubscribe
wine is ok although often nothing special. my problem came when i wanted to cancel my subscription - the only way to cancel is by phone and every time i tried I was left on hold for 15 minutes and then cut off as soon as I told the person manning the phone that I wanted to cancel my order. I don't think this is accidental
April 17, 2026
Unprompted review
Reply from Wine52
Hi Shirley. Thank you for your review. We are sorry if you experienced difficulties cancelling your subscription. We offer all our customers a user-friendly help portal to answer any questions and help them quickly navigate through our cancellation process. If you did want to cancel but were unable to phone our customer service at 0131 285 2684 for whatever reason, you could also contact us via Facebook Messenger as well via our helpdesk https://www.beer52.com/helpCentre/home. Our help centre link is at the bottom of our website and emails to our customers. If you require any further assistance you are welcome to contact us via our helpdesk in the first instance. We will be happy to answer any questions you may have.
Thanks Wine52
Really good and friendly customer…
Really good and friendly customer service (Zayneb) which is always massively appreciated.
April 17, 2026
Unprompted review
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