I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more
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My order was delivered today, just a week after I placed it so very happy with that. My only slightly negative comment was that I was not advised about the delivery. But very pleased with the packagi... See more
Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more
Used Winebuyers twice now and got a fantastic deal on some very delicious English Sparkling Wine. Wine arrived as described, we'll packaged and on time. Will definitely be ordering again soon @
Company details
Written by the company
Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.
Contact info
United Kingdom
- +44 203 88 77 111
- support@winebuyers.com
- winebuyers.com
4.1
Great
27K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
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Great deal on some sparkling which…
Great deal on some sparkling which arrived just in time for Christmas, 🎄
December 18, 2025
I ordered a case of wine in March 2023
I ordered a case of wine in March 2023. It wasn’t delivered, for months and despite more emails and webchats than I can count - I have still never had any communication, no refund and no wine.
I still reply to all marketing emails and social posts to try and trigger a response, nada. Stock issues happen, errors happen - but completely ignoring a customer and keeping their cash, just stinks.
December 17, 2025
Unprompted review
Very user friendly website
Very user friendly website, extremely fast delivery service and reasonably priced.
December 8, 2025
I really enjoyed this wine tasting
I really enjoyed this wine tasting. The selection was thoughtful, with a beautiful mix of styles and regions. Each wine had its own character, and Frédéric explained the flavours and backgrounds in a way that made the tasting even more enjoyable. I discovered a few wines I absolutely loved. Highly recommended for anyone who wants to explore quality wines.
November 22, 2025
An unexpected wine testing experience
I was lucky enough to experience an outdoor wine tasting with Frederick in a local garden even if I don't know a lot about wines Frederick what to focus on and how really great experience and really wonderful wines
November 22, 2025
Quick delivery
Quick delivery, despite being shipped from Spain and kept informed via email.
December 10, 2025
Second time I’ve had a delivery from…you excellent service thanks
Second time I’ve had a delivery from you excellent service both times thanks will be ordering again thanks John
December 6, 2025
First Time Order
Very easy to order and delivered exactly within the initial timescales, would use again.
December 4, 2025
Service was good
Service was good, ordered on-line, cost reasonable. They did what they said they'd do. Delivery arrive on time. I would certainly use them again
November 26, 2025
Unprompted review
Great comms and well packed
Great comms with the company and stuff arrived as expected. Really secure packaging. Very happy.
November 28, 2025
Unprompted review
Enjoyable wine testing session
We had a wonderful wine tasting session with Frederic in a very relaxing local open space. It was great to share your thoughts on each wine - what you like or not so keen about the wine - no knowledge needed! Highly recommended.
November 16, 2025
Unprompted review
Fabulous outdoor wine tasting in local…
Fabulous outdoor wine tasting in local gardens. Fun to try out new wines with such a knowledgeable and approachable wine enthusiast. Not the least bit intimidating. Found some superb new wines just in time for christmas. Highly recommended! Thanks to Frédéric!
November 16, 2025
Unprompted review
Answered a query out of working hours
Answered a query out of working hours, excellent delivery and very well packaged
November 17, 2025
Wine advent calendar arrived just in…
Wine advent calendar arrived just in time. Looks spectacular and I can’t wait to open the first box.
November 19, 2025
Poor service
Placed order on the 1st Nov and didn't receive it until the 15th.
Tried to make contact via e-mail but couldn't.
Tried to make contact via phone but couldn't.
November 14, 2025
Reply from Winebuyers
Mr Laird,
Thank you for your feedback. We’re sorry that the delivery process didn’t feel clear from your side. We’ve been in direct contact to go through the details, but we wanted to clarify a few points here for transparency:
Your order was placed at 18:30 on Friday 1st November, after the cut-off for same-week dispatch.
The product page clearly states: “This supplier ships orders once a week on Wednesdays.” This information sits directly underneath the product description. Along with an estimated delivery window.
The parcel was delivered and signed for on Friday 14th November, as confirmed by the tracking information. Well within the estimated delivery window.
We couldn’t find any unanswered emails from you because the message you attempted to send was a reply to our automated “noreply” order confirmation email, which states at the top that replies aren’t monitored.
We completely understand the frustration when delivery timings aren’t as expected, and we genuinely appreciate you raising your concerns. We do hope this provides clarity for future customers reading your review and reassures them that all delivery schedules are shown clearly on each product page.
If you need anything further, we’re always here to help at support@winebuyers.com
.
— Winebuyers Support Team
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