While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with delivery, with items arriving very late or not being delivered at all, often ruining special occasions. Consumers frequently encountered unhelpful and rude customer service, describing staff as difficult to reach and ignoring concerns or denying requests. Many also received damaged, incorrect, or mismatched products, and reported issues with refunds for undelivered orders. However, some customers also noted that their orders were delivered on time, sometimes even on the same day as ordering.

What people talk about most

Delivery service

Consumers find delivery service to be negative, with many expressing disappointment over late or undelivered... See more

Order

Users describe negative interactions with order, frequently citing issues with non-delivery or significant... See more

Product

People report negative experiences with product quality, with many reviewers receiving items that were... See more

Customer service

Reviewers mention negative feedback about customer service, with many expressing dissatisfaction with... See more

Service

Customers had negative experiences with service, describing it as extremely poor, unreliable, and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I recently ordered plants and chocolates as gift for my mom dad's anniversary Winni completely ruined it. As it showed it will sent ceramic plant holders but has sent plastic plant hold... See more

Rated 1 out of 5 stars

I cannot trust them, the customer service has very poor communication skill, and they dont bother to answer your queries. Choose Amazon! trust me I learned the hard way. The orders may or may... See more

Rated 1 out of 5 stars

I had ordered a Rakhi for my brother, but it never reached him. The order status was wrongly marked as "delivered", but my brother didn’t get anything. I kept calling customer care for 4 days, and... See more

Rated 1 out of 5 stars

The product was mid night delivery- for which I paid extra, and it was not delivered on time. Infact it was delivered almost after 24 hours. When I asked for refund of extra charges for mid night deli... See more


Company details


Contact info

1.2

Bad

TrustScore 1 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.2

All reviews

(3,871)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst service & cheap product

Worst service. Cheap products. I had ordered birthday cake and a flower bouquet which looks very beautiful on their website. But they sent some local cake and cheap flower bouquet. The flower bouquet looked of 100 rs . I had paid 649 on app just for the bouquet and with cake total was 1439. Very cheap app, pathetic service

February 18, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst site ever.

Worst site ever.
Won’t ever order from the site.
I ordered for valentines late night I get a message that too much of orders we will try to deliver. Today I got email that recipient is not responding to calls so cancelled the order. There was not even a miss call from an unknown number.

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

Yesterday one of my friends wedding in…

Yesterday one of my friends wedding in HYD, flowers to be delivered at Marriage hall, WINNI returned because person not answered phone. Person is head of the house busy in marriage arrangements. Winni doesn't have common sense that its the same wedding and written names of the couple and the address of convention center, why don't they deliver that. Ridicules service

February 15, 2025
Unprompted review
Rated 1 out of 5 stars

This is the worst experience ever

This is the worst experience ever. I placed my order on 13th February, by the time I am writing the feedback its 15th February 4.00Pm. I have not received my order but the order status shows as delivered. No customer support to resolve my issue, no one responds to my email. Looks like this is a scam website which doesn’t actually sell anything but charges the customer.

February 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Winnin the Fraud company

I ordered for Valentines day 6 rose Bouquet and cake, only I received the cake, I contact the customer care is useless I requested for refund and not get refund for the item which is not I received one of the wort online platform and worst experience, only I received late night message 2 items delivered, but not the Bouquet, very unprofessional system and team.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Not worth even 1 star.

Not worth even 1 star.
Ordered a cake as valentines day gift to my wife.
Paid for express delivery.
Not yet delivered till 15 Feb 1430h.
Customer service Not existing.
Their contact numbers always busy.
Worst experience and feel cheated.
Item Not delivered

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

The flowers supposed to be delivered on Valentine’s Day were delivered next day . That too in there site only without actual delivery . No customer care ,no support , nothing…, the customer is blank. I doubt it’s a fraud site . If not ,then peak of unprofessionalism

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a birthday cake for my 7 year…

I ordered a birthday cake for my 7 year old niece. I paid for express delivery (9am to 3pm).
It was not delivered till now.
I contacted them via what's app, phone call and emails and no response from them.
This is ridiculous and not good enough. Very disappointed and frustrated

February 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Worst experience

I had a very bad experience. For the price range, it's not worth it. Also the size of bouquet is so small but in the picture it showed big but what I received it had only 5 roses. I paid 300 extra for fast delivery still i received it very late
Worst experience, won't recommend it to anyone.

February 14, 2025
Unprompted review
Rated 1 out of 5 stars

i order the flowers

i order the flowers , and paid for extra money for the urgent delivery . time slot i took was between 8 am and 11am . now it is 11.30 pm the flower has not been delivered . i would consider this act as fraud. breach of contract. very unhappy client. they should not be in business .

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Third class delivery and wrong items

Third class delivery, a group of Cheaters!! Ordered flowers and chocolates and a small teddy bear worth Rs 1676 with express delivery. Delivered after 8 hours with no match with order places. Flowers different (local rose against ordered gerberas), different teddy (a blue colour third class 20 rs teddy?? against ordered pink nice teddy priced 300 rs).

Will never order again. Advice no one to order thru this app Winni. They are nothing but cheaters.

February 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

USERS BEWARE.

USERS BEWARE.
They take an extra fee for delivery on top of the charge for the bouquet and then dont deliver at all.

Infact the time frame for delivery was 9 AM to 3 PM. It was not delivered till 7:30 PM. It's an office location, so who will take a delivery after office hours. At 8:30 PM they sent a notification that it's delivered. To whom? For whom?

Extremely poor customer service.
Infact it's non existent customer service.
And they have no refunds either.

February 14, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Speaker broken and without remote

hi,
I have ordered a Speaker as a bday gift for my friend. Firstly it came with a broken Antenna and it took 5 mails and many calls to return it bk. Now we got the replacement but without remote and they denied that it comes with a remote. This is the most UNPROFESSIONAL site.....

January 31, 2025
Unprompted review
Rated 1 out of 5 stars

is there an option to rate below 1…

is there an option to rate below 1 because i don't think they even deserve 1start for their service. Horrible service and horrible cake. just ruined friends engagement with their cake. I would not know what to do if they didn't have a backup cake choice. Please refrain from placing orders from them if you don't want to spoil someone else's nice day, function, or your own.

February 8, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look