Order with 2 deliveries. First was next day and second was posponed 2 times. All in all 5 days. When contacting customer service no convincing answers and sole action was to get link to UPS to follow... See more
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Really quite a strange experience. No orders present in my account until the whole order had been delivered, so impossible to check until too late. The order was delivered in two parts, but that wa... See more
Company replied
new site for me, i didnt know it before, very good result and very satisfy, cheap and quick
Fantastic company to deal with we will certainly use them again and would certainly recommend them.
Company details
- Auto Parts Store
- Auto Accessories Wholesaler
- Brake Shop
- Car Accessories Store
- Car Battery Store
- Tuning Automobile
Written by the company
Winparts est le spécialiste en ligne des pièces automobiles en Europe. Avec notre large gamme de produits, nous faisons tout notre possible pour aider un maximum de personnes à maintenir leur véhicule en mouvement. Chaque jour, nous nous efforçons d'étendre notre gamme afin de pouvoir offrir encore plus à nos clients. Grâce au fait que nous effectuons presque toutes les opérations en interne, nous pouvons garantir une livraison rapide. De plus, nous disposons d'un service d'assistance expert qui sera ravi de répondre à toutes vos questions. Chez Winparts, nous croyons que la qualité et l'accessibilité peuvent aller de pair. C'est pourquoi nous nous engageons à fournir des pièces automobiles fiables à un prix abordable. En plus des pièces automobiles d'origine, nous proposons également des pièces de rechange dites "aftermarket", des "equiparts" et des produits de notre propre marque, Winparts GO!. Découvrez par vous-même la commodité des pièces automobiles de haute qualité à un prix abordable chez Winparts !
Contact info
3.7
Average
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Order split in 2 delivries
Order with 2 deliveries. First was next day and second was posponed 2 times. All in all 5 days. When contacting customer service no convincing answers and sole action was to get link to UPS to follow delays what I already had. O value added from this poor customer service. No realibilty.
January 21, 2026
Unprompted review
Reply from Winparts.fr
Good morning Gerard,
Thank you for your review.
I am sorry to hear that your order delivery was delayed and our customer care was not of great help. We regret that and would like to get the opportunity to assist you in case there is any issue. If so, please reach out to us using reclamations@winparts.fr and we will work it out together.
Our sincere apologies for the inconvenience.
Team Winparts.
Really quite a strange experience.
Really quite a strange experience.
No orders present in my account until the whole order had been delivered, so impossible to check until too late.
The order was delivered in two parts, but that was not mentioned anywhere, so a mystery package arrived with two oil filters. Then I received a despatch notification and the rest of the order was sent out. That parcel the UPS delivery driver clearly couldn't be bothered to deliver because I was informed that I'd chosen to have it sent to a pick-up point. No, I didn't do that. But I did have to go collect it from said pick-up point!
All parts were correct, but a strange thing, I ordered two identical oil filters because I like to do a double oil change, with a flush. Anyhow, they both arrived in the first delivery, identical manufacturer and part number, but physically different!! They both appear to fit, one more easily than the other, but pretty bonkers to get two completely different items under the same part number. And so if the manufacturer has evolved their product, surely it would make more sense to send me two identical ones of whichever version? No? I guess thats just common sense. Well there we are, it wasn't a disaster, but I won't be coming back.
January 15, 2026
Unprompted review
Reply from Winparts.fr
Good morning Tom,
Thank you for your review.
First of all, I would like to thank you for your order with us. We regret that things di not go well with the shipping and collecting of your order.
Concerning the fact that your order was not displayed in your client space can be normal if the account was activated after having placed the order. We are working on improving this, but should you order again, you will be able to see the order history there.
Then for the delivery of 2 different packages, we made this to deliver faster products that can be shipped directly from our partners warehouses in France. This option works only in France. We, however, recognize that ther should be more communication on this and apologize that we did not inform you about that. We will also work on that.
there is also UPS which delivered your package in a pick up point as if you asked so. Fro that we can only apologize because that was not our intent. Your package should've been delivered to your preferred address. It must be that they failed in a way or another to deliver at the requested address, so they prefered to drop it near you at a pick up store instead of returning it which would've been unpleasant I can imagine.
Last but not least, the fact that you order two oil filters but received both being different one from another is a NO for us. We regret it and offer you our sincere apology as this is very rare for us to hear. Should there be any inconvenience here, do not hesitate to let us know via reclamations@winparts.fr.
For all of these, please accept our sincere apologies.
Team Winparts.
Fantastic company to deal with we will…
Fantastic company to deal with we will certainly use them again and would certainly recommend them.
October 27, 2025
Unprompted review
Reply from Winparts.fr
Bonjour L Fisher,
Merci pour votre avis.
Nous sommes heureux de savoir que tout s'est bien passé pour vous, et restons dédié à fournir un service de qualité à nos clients.
Cordialement,
Team Winparts.
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À fuire !
Article non reçu et le service client ne répond pas à mes réclamations…
Je demande le remboursement de mon article mais Winparts ignore ma demande.
Fuyez ce site !
—-
Item not received and customer service isn't responding to my complaints...
I'm requesting a refund for my item, but Winparts is ignoring my request.
Run away from this site!
August 23, 2025
Unprompted review
Reply from Winparts.fr
Merci pour votre avis.
Notre service client est actuellement très occupé mais nous faisons tout pour toujours répondre à toutes les questions. Le traitement des réclamations dépend de plusieurs facteurs, y compris du statut du colis (expédié, livré, retourné). Je comprends que l'attente peut être embêtante et agaçante, mes sincères excuses pour la gêne occasionnée.
Nous aimerions voir si nous pouvons faire encore quelque chose pour vous mais nous n'arrivons pas à vous identifier compte tenu les informations fournies. Veuillez nous contacter à info@winparts.fr
Cordialement,
Service Client
After taking it a very good experience
After taking gym car registration and identifying my car, you still sent me the wrong part. That left me having to go elsewhere and having the ordeal of sending the package back to you. I hope you will refund not only for the wrong part but also for the cost you charged me for the postage.
January 18, 2025
Unprompted review
Reply from Winparts.fr
Dear Bernard,
Thank you for your review. It means a lot for us that you took ime to share your experience with the rest of the world, providing us with the opportunity to improve and serve our clients in the best of our ability.
We apologize deeply that things were not as expected. Technology is a tool subject to daily improvements, but our goal was to help you find the best of applicable product to your vehicule. Unfortunalety this did not go well with you. We are sorry for that.
We would kindly ask you that you send us a mail on what we can do for you, please. Please send the mail at: info@winparts.fr
Again, our deepest and sincere apologies for the inconvenience.
Thank you for your understanding.
Late Delivery
This site claims next day delivery but it took 5 days. Not acceptable.
November 13, 2024
Unprompted review
Reply from Winparts.fr
Merci pour votre avis. Toutes nos excuses pour le retard de livraison, il se peut que les colis ne soient pas pris en charge par UPS à temps, entraînant des retards. Dès que le colis est remis au transporteur, un lien de suivi vous est remis par mail, et nous vous conseillons de le contrôler régulièrement dès lors.
Malheureusement, nous ne pouvons pas trouver votre commande sous votre nom, ni de prise de contact. Nous vous recommandons fortement de prendre contact avec nous afin que nous puissions résoudre votre problème avec vous, auprès de l'adresse mail info@winparts.fr, si cela n'a pas encore été fait.
Very good experience
Very good experience. Quick delivery. Very responsive.
November 11, 2024
Unprompted review
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Shipped used product in damaged…
Shipped used product in damaged packaging. Return / replacement process very unresponsive and I have yet to be refunded.
September 25, 2024
Unprompted review
Reply from Winparts.fr
Merci pour votre avis. Toutes nos excuses pour l'endommagement de la livraison, il se peut que les colis soient endommagé lors du transport, entrainant des soucis tel que cela.
Nous avons bien su retrouver votre conversation avec notre service client, et cette situation a bien été résolu.
Si vous avez d'autres questions, hésitez pas à nous contacter à info@winparts.fr.
order shipped by WINPARTS with UPS but never received
order shipped by WINPARTS with UPS (Your order has been shipped WP224-432426) but NEVER RECEIVED.
Nobody told me a Pb occured with UPS and my order has been damaged.
It's almost 1 month that I ordered and PAID but still nothing.
I was expecting to be contacted by WINPARTS to inform me about the situation.
It's a shame.
July 2, 2024
Unprompted review
Reply from Winparts.fr
Merci pour votre avis. Nous tenons à vous informer que nous avions eu des soucis d'expédition avec notre transporteur UPS, or que cela a désormais été resolu. Toutes nos excuses pour la gène occasionnée.
Malheureusement, nous ne pouvons pas trouver votre commande sous votre nom, ni de prise de contact. Nous vous recommandons fortement de prendre contact avec nous afin que nous puissions résoudre ce problème avec vous, auprès de l'adresse mail info@winparts.fr, si cela n'a pas encore été fait.
Product listed as in stock but was not
Product listed as in stock. Item was not sent. When I phoned they said they could not get the item. Yet the item remains listed as in stock on the website. I was at the very least reimbursed. It is a complete waste of time to order from this company.
April 17, 2024
Unprompted review
Reply from Winparts.fr
Merci pour votre avis. Malheureusement, il arrive que certains produits ne nous puissent pas être livrés dans l'immédiat par le fabricant, or que celui ci prenne plus de temps que prévu pour nous confirmer être hors stock. Lorsqu'un produit commandé y a 3 jours auparavant sans que nous l'ayons reçu, et que nous ne recevons pas de nouvelle date de livraison du fabricant par exemple, nous estimons que le produit est hors stock hélas. Or le site ne sera que modifié lorsque le fabricant nous indique cela, d'où la confusion.
Malheureusement, nous ne pouvons pas trouver votre commande sous votre nom. Nous vous recommandons fortement de prendre contact avec nous afin que nous puissions résoudre ce problème avec vous, auprès de l'adresse mail info@winparts.fr, si cela n'a pas encore été fait.
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new site for me
new site for me, i didnt know it before, very good result and very satisfy, cheap and quick
March 30, 2024
Unprompted review
20 days to receive my products
20 days to receive my products : UPS is not reliable : Day changed the day of delivery , products return to Winparts.
March 14, 2024
Unprompted review
Reply from Winparts.fr
Merci pour votre avis! Nous sommes désolés de lire que vous n'avez pas reçu votre commande. Nos excuses.
Malheureusement nous ne trouvons pas votre commande avec les informations fournis.
Si ce souci n'est pas encore réglé, nous vous prions de nous contacter à info@winparts.fr avec votre numéro de commande afin que nous vous livrons le plus rapidement possible.
Good quality billet aluminum wheel…
Good quality billet aluminum wheel spacers
Fast delivery good service and great price !
Recommended
January 31, 2024
Unprompted review
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Good price and service
Good price and great service, very pleased with our purchase (Hapro X-Fold bike carrier)
April 30, 2023
Unprompted review
Winparts a un super service
February 28, 2023
Unprompted review
Reply from Winparts.fr
Bonjour,
Merci pour votre avis.
S'il y a quelque chose que nous pouvons faire pour améliorer votre expérience avec nous, nous aimerions en entendre parler.
Cordialement,
Steven
winparts.fr
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