While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Christmas drinks all sorted (nearly)rec'd 11.11.25. One of the few on-line companies to provide a good selection of dark beers, stouts and porters. Unfortunately Ilkley Nowt Mary was unavailable this... See more

Rated 5 out of 5 stars

Really interesting choices. Anyone buying non alcoholic wine knows they are not always great but so far this collection has been good fun. They have included some wine alternatives as well so rather t... See more

Rated 4 out of 5 stars

I find non alcoholic beer really helpful in allowing me to cut down drinking for health reasons and Wise Bartender gives me a great deal of choice and well crafted cases. They deliver quickly to and f... See more

Rated 5 out of 5 stars

Great service and good products. Having only given up alcohol at the start of the year finding zeros that still taste the same as the originals has been hit and miss. Enter the summer BBQ months wante... See more

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Alcohol Free Bar & eStore. Shop for single bottles or save £££s in buying cases of alcohol free beers, wines, ciders and spirits. Vegan friendly and gluten free.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really tasty beers

Really tasty beers. I have recently switched to AF and was delighted to find the Wise Bartender. Such a range of beers. I have started a AF vegan subscription and am looking forward to sampling.

April 1, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Highly recommended!! very easy t and…

The website was very easy to use and navigate around. I was specifically looking for alcohol free and gluten free stout for a friend. There were a selection of these available which I ordered online, paid for and asked for them to be delivered directly to my friend.

Amazingly they were delivered the next morning and I was kept well-informed of the different stages of the shipping process. Everything went very smoothly and I was 100% happy with the whole experience!!

January 6, 2026
Unprompted review
Rated 4 out of 5 stars

Great service and mainly excellent. Not happy with everything…

I was happy with what I bought apart from the cans of cream caramel drink, I really did not like them neither did anyone else who tried them. They left an aftertaste which wasn’t pleasant at all. Shame as they bumped the price of everything else we bought seeing as they won’t be drunk. I have not opened 2 bottles of what I bought so I can’t comment on them as yet.

December 24, 2025
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

I have Good service and lovely productordered drinks from Wise…

I have ordered drinks from Wise Bartender a few times now and am very happy with their delivery and careful packaging of the bottles.
I really like the Mother Root non - alcoholic drink , which i bought originally as an alcohol free alternative to my nightly glass of wine....am now drinking it at all sorts of times of day,and have bought a few extra bottles for Christmas presents too!
I love that its healthy and natural,and has a really kick of ginger: nothing wishy -washy about this at all!

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

The courier chosen by wise bartender delivered to the incorrect address and I have checked with every single neighbour. None of them claim to have received it.

Wise bartender are accusing my neighbours of stealing the parcel when there was no receipt of parcel being accepted by anyone.

Wise bartenders solution is to report the missing item and accuse neighbours for a low value parcel. Wise bartender has failed to deliver the product to my address and is in breach of consumer law. I will be pursuing a chargeback through my card provider.

Absolute shocking customer service.

[Update - why isn't Wise Bartender creating the police report - the item was never in my possession]

December 2, 2025
Unprompted review
Wise Bartender logo

Reply from Wise Bartender

We are sorry you haven’t received your order. The tracking shows it delivered to your neighbour (6) with GPS scan and a photo of them accepting it, which we sent to you to show to them. If your neighbour is still claiming they don’t have it after signing for it we ask that you report to the police for a crime reference number so we can pass to our insurers. As soon as we receive the crime reference number we will ship out a new order. You can obtain this number simply by completing a form on your local police website.

*Update - we ask you to make the report as our insurers ask this as you are the victim of the crime and need to state what steps you have taken to receive it as we can only state where it has been shipped to, not the steps you have taken to collect it.

Advertisement
Rated 4 out of 5 stars

Christmas drinks all sorted…

Christmas drinks all sorted (nearly)rec'd 11.11.25.
One of the few on-line companies to provide a good selection of dark beers, stouts and porters. Unfortunately Ilkley Nowt Mary was unavailable this time.Goods arrived promptly, well packaged ,polite courier who waited for response from doorbell. Will be using again for birthday present!

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Wrong product, poor customer service

The product description was inaccurate, so they arranged collection. After their mistakes with arranging to collect, I needed a second collection, which I was charged 5.99 for. Basically, wrong product, bad customer service. Avoid.

October 16, 2025
Unprompted review
Wise Bartender logo

Reply from Wise Bartender

We apologise for the inaccuracy in the product description. For which we sent a courier free of charge to collect the products. However as only one box was made available we had to resend the courier at additional cost to collect the remaining drinks. It was explained that the second collection would incur the charge which was agreed.

Rated 5 out of 5 stars

Consistancy and excellent in service and choice

Every time I buy from Wise Bartender, I receive the same excellent service and the opportunity to try something new. I love that it's not just a matter of alcohol low or low-alcohol, it's also possible to focus on my dietary needs really easily. I valued the chance to make chilled drinks on those hot days - but now, as we move into cooler evenings, they still offer the opportunity to taste some amazing flavours that bring warmth to your palate.

October 3, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

My order never arrived

My order never arrived. I keep requesting a refund and get no response.

Response to reply-
I requested a refund on the following dates: 16/8, 12/8 and 1/8. I haven’t received any correspondence in return or confirmation of a refund. Please don’t lie.

July 30, 2025
Unprompted review
Wise Bartender logo

Reply from Wise Bartender

Hi Felicity, apologies your order never arrived. It was returned back to us on 12/8/25 due to being unable to locate the address due to an address issue. I see we emailed at that point to ask if we could amend the address or add any instructions before resending. I note your response today requesting a refund which we have processed today (notification should land shortly).

Rated 5 out of 5 stars

Highly recommend

DHL received my parcel but failed to deliver and provide any updates but the wonderful team at Wise bartender rectified the scenario and had a new delivery sent over the following day, would highly recommend and will definitely be purchasing again 😁

August 13, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look