Wiseguy Original Reviews 538

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 91 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and durable materials that make them comfortable and stylish. Many people appreciate the attention to detail and the overall luxurious feel of the items, often highlighting how well they hold up over time and the positive comments they receive when wearing them. The service is frequently described as prompt and helpful, with many customers expressing satisfaction with the support received. However, some customers reported issues with delivery times, with orders taking a while to arrive or, in some cases, not arriving at all. A few people also experienced problems with the quality of certain components, such as clips breaking or materials not meeting expectations, and some found the sizing guides to be inaccurate.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the craftsmanship, durable materials, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great look, functionality, and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast and reliable... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting smooth ordering... See more

Service

Users describe positive interactions with service, highlighting its personalized and prompt nature. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love my Wiseguy Duck suspenders!! I am normally a belt guy but these not only hold up my pants much more comfortably but look very stylish too. You can feel they are made with great attention to th... See more

Company replied

Rated 5 out of 5 stars

The suspenders are fantastic (I got the Crazy Horse Black Wide). High quality and beautiful. What really set the bar was their customer service. We had an issue with the initial shipment being lost, a... See more

Company replied

Rated 5 out of 5 stars

Best quality ever. Always a pleasure to wear these comfortable and luxurious hand made suspenders. Beautifull colours too that match all your clothing. As they say. They never let you down. Thanks... See more

Company replied

Rated 5 out of 5 stars

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after s... See more

Company replied


Company details

  1. Fashion Accessories Store

About Wiseguy Original

Written by the company

At Wiseguy Original we build fashionable suspenders for discerning individuals not only to hold up pants but to look and feel your best too.

Never let you down.


Shop our suspenders:

Leather Leather Flex Elastic

Our story

Written by the company

The Wiseguy motto
Wiseguy Original Suspenders are hand crafted in a variety of materials and styles. Never let you down is our motto and this is what we stand for.
The best materials
We work with only the best quality materials varying from full nubuck leather braces to canvas, European elastic webbing and combinations of materials. Not only do we use new materials but we regularly create bespoke, up-cycled suspenders from vintage US Army/Navy canvas materials.
The founding
Founded by Marc Spits at the young age of 80, Wiseguy continues operating as a family business by son Mike, granddaughter Merijne and the Van der Stok family including our dedicated team.
Customize your own suspenders
Not only do we build exclusive series products but we gladly customize so do check with us if you we can create your custom, bespoke suspenders.
Suspenders 101 & inspiration
If you want to know more about suspenders in general, we offer some blog posts on our website. Do you just want to be inspired by how other people wear braces? We offer a huge inspiration source through our Instagram page.
Importance of reviews
Trustpilot is important for us as we greatly appreciate feedback from our customers to become even better at what we do! Of course, we love positive feedback on our collection!

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

538 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The Hershel

After a year of hemming and hawing over the price point, I bought “The Hershel.”

I’m 5 foot 7 with a 48 inch chest & with them bottomed out, they are still an inch or more too big. If you’re not over 5 foot 9 or have a larger belly, these will hang off you.

The overall all quality is good, but not great for the price point. The edges are rough and uneven with the finish. The sealant has bumps in spots that you can feel if you move in them.

I was pretty well over it after my test fit.

This review is of my specific product. I’m sure they have other great products, but I won’t be rolling the dice again.

I’m sure they’ll let me return them with no real issue.

Edit: Thanks for the reply. I sent an email inquiring about the return process.

March 19, 2026
Unprompted review
Wiseguy Original logo

Reply from Wiseguy Original

Hi Richard,

Thank you for your honest feedback—we’re sorry to hear that “The Hershel” didn’t meet your expectations. That’s not the experience we aim to deliver.

We’ll be reaching out to you directly to make this right. At Wiseguy Original Suspenders, our motto is to never let you down, and we want to ensure you feel your money was well spent.

Feedback like yours genuinely helps us improve—even though we’re grateful to receive many 5-star reviews, it’s insights like this that push us to become even better.

We appreciate you giving us a try and the opportunity to put things right.

Kind regards,

Mike & Team Wiseguy Original

Rated 5 out of 5 stars

Fantastic personalized service

Fantastic personalized service. Truly an artisan product that will last a lifetime!

February 17, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Hi Cigar Aficionado!

Reviews like yours make our day!

If ever there is anything, don’t hesitate to reach out to us!

Mike & your Wiseguy Original Team

Rated 5 out of 5 stars

Fast shipping

Fast shipping, great product

February 13, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Hello Austeja,

Thank you very much for your 5 star review!

We’re delighted to hear that you’re happy with both the fast shipping and the Crazy Horse Suspenders. That’s exactly what we strive for.

Enjoy the product, and please don’t hesitate to reach out if you ever need any assistance.

Best regards,

Mike & Your Wiseguy Original Suspenders Team

Rated 5 out of 5 stars

Best suspenders ever

February 5, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Hi Uwe, a huge thanks for the amazing
5 ⭐️review – we’re over the moon that you think they’re the best ever!
Would love to see how you’re styling them if you’re up for sharing a photo sometime. Thanks again and always here for any support! Mike & Wiseguy Original Team

Rated 5 out of 5 stars

Very pleased!

Great quality and prompt service! Will definitely buy again.

February 6, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Thank you so much, John!
We’re absolutely thrilled to hear you had such a great experience with the quality and our prompt service — that truly means the world to us!
We can’t wait to welcome you back for your next pairs. Your support keeps us going strong.
Have an awesome day and stay suspended in style!
Best regards,
Mike & Wiseguy Original Team

Rated 3 out of 5 stars

Bought these for my husband's birthday…

Bought these for my husband's birthday absolutely love the suspenders but have only had them for about 3 weeks and the lobster hooks broke and can't use them now. The rivet in the center that holds the springs broke.

February 6, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Shonda,
Thank you for reaching out and for your kind words about the suspenders—we’re thrilled to hear you absolutely loved them at first! I’m truly sorry to learn about the issue with the lobster hooks breaking after just a few weeks of use.
We stand behind the quality of our products and appreciate you bringing this to our attention.
We’ll obviously send you a new complimentary replacement set right away! I’ll reach out to you by email now and get this moving.

Warm regards,
Mike & Wiseguy Original Team

Rated 5 out of 5 stars

Excellent Craftsmanship and Practical Design

The suspenders are very well made, with durable elastic and a comfortable, secure fit. I am particularly impressed by the lobster clips – they are not only stylish but also highly practical, making it easy to adjust the suspenders if they twist. The materials feel premium, and the classic design adds a refined touch to any outfit. Ordering and delivery were smooth. A clear recommendation for anyone who values craftsmanship and thoughtful design.

February 2, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Gipane,

Thank you so much for your second order and the wonderful 5-star review!

We’re thrilled you love the craftsmanship, comfortable fit, practical lobster clips, premium feel, and classic design — and that everything arrived smoothly again.

Your detailed feedback and continued support mean a lot to us 🙏🏼.

Always here for any support!

Best regards,

Mike & Team Wiseguy Original

Rated 5 out of 5 stars

Top notch quality suspenders.

Top notch quality suspenders.

January 29, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Thank you so much, Shelby, for taking the time to leave this kind review and for the 5-star rating!

We’re truly grateful for your support and thrilled to hear you find the suspenders top-notch in quality. It means a lot to us!

Best regards,

Mike & Team Wiseguy Original

Rated 1 out of 5 stars

Damages

The Option 1 (clear and direct):
Hi, I received the item, but it appears to be broken. The two parts that are supposed to attach to each other do not connect properly. As you can see in the photo, the hook mechanism is damaged and cannot be secured. Please let me know how we can proceed with a replacement or return.

November 19, 2025
Wiseguy Original logo

Reply from Wiseguy Original

Hello Ali,

Thank you for your review.

We’re sorry to hear you’re having trouble with the stud mechanism. My colleague Min replied to your email as soon as we received your photo — before this review was posted — with instructions on how to resolve it.

As your order was placed back in November and has been in use, it’s most likely that the screw has loosened over time. The hardware is designed to be adjustable and can easily be tightened with a small flat-head screwdriver. We also include a spare stud in the cotton bag with every original order for exactly this reason.

If you’re unable to locate the spare, please let us know — we’ll gladly send you a complimentary replacement stud right away.

We stand behind our products and are always happy to make things right.

Kind regards,

Mike & Team Wiseguy Original

Rated 5 out of 5 stars

It seemed like a lot of money, but...

I agonized for a while to decide to pay this price for a pair of suspenders. I'm so glad I did. They don't pop off. They really work far better than narrow elastic suspenders. Even the clip fasteners are much higher quality than others I have seen. Since I wear them every day, I appreciate how well made they are--they have continued to look good for the last many months, and I'm looking forward to adding more to my wardrobe.

January 23, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Jerry,

Thank you so much for this thoughtful review!

We know our suspenders can feel like a considered purchase, especially compared to the many cheaper options out there. It truly means a lot that you gave us a chance — and even more that they’ve earned their place in your daily rotation.

Hearing that they stay put, feel solid, and continue to look good after months of wear is exactly what we aim for when we design and make them. Small details, like the strength of the clips and the quality of the elastic, really do matter — especially if you’re wearing them every day.

We’re genuinely grateful for your trust and support. When you’re ready to add another pair, we’ll be here.

Kindest regards, Mike & Team Wiseguy Original

Rated 5 out of 5 stars

Outstanding Customer Service and Communication

My experience with Wiseguy’s customer service was excellent from start to finish. Communication was clear and professional throughout the entire process. I especially appreciated the timely updates regarding shipping and delivery. The team remain engaged until everything was successfully received.

January 8, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Bryan,

Thank you so much for your wonderful 5-star review.

We truly appreciate you taking the time to share your experience. Clear communication and personal follow-up are very important to us, so it’s great to hear that the updates and support throughout the shipping process made a difference.

At Wiseguy Original Suspenders, we believe the experience should feel just as considered as the product itself — from first contact to final delivery. We’re grateful for your trust and look very much forward to serving you again in the future.

Warm regards,
Mike & The Wiseguy Team

Rated 5 out of 5 stars

Quality and service

Great product

January 13, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Billy,

Thank you so much for taking the time to share your positive review!

It’s great to know the product met your expectations and that the quality and service came through in your experience.

We appreciate you choosing Wiseguy and hope the suspenders continue to serve you well. If ever there is anything do let us know as our motto is ‘never let you down’!

Best regards,
Mike & Wiseguy Original Team

Rated 5 out of 5 stars

It is a good trade mark

It is a good trade mark

January 12, 2026
Wiseguy Original logo

Reply from Wiseguy Original

Dear Jean,

Thank you very much for your 5-star review! We truly appreciate your kind words and are delighted to hear that you consider Wiseguy Original a good trademark.

Your support means a lot to us and motivates us to continue delivering quality and craftsmanship you can rely on.

We look forward to serving you again!

Kind regards,
Mike & Wiseguy Original

Rated 5 out of 5 stars

After a couple months of measuring and…

After a couple months of measuring and trying custom fit suspenders, I finally achieved my goal and got the perfect fit . Wiseguys went over and beyond to make sure I got exactly what I wanted after spending money at their store . They sent and paid for all the new pairs of suspenders until I received the perfect fit. I’m very grateful for their kindness , because they truly didn’t have to remedy anything after I cut the original pair trying to make them fit me . However , they reached out first to make sure I received what I payed for . Truly , truly grateful for their kindness .

February 6, 2026
Unprompted review
Wiseguy Original logo

Reply from Wiseguy Original

Hello Antonio,

Thank you for your incredibly kind words and for sharing your experience.

At Wiseguy Original, we strongly believe that when something goes wrong — whether on our end or even if a customer makes a mistake — it’s our responsibility to do everything in our power to make it right. Never let you down isn’t just a motto for us; it’s our mission.

We’re truly glad we could remake the suspenders and ensure you ended up with the perfect fit you deserved. Thank you for your patience, trust, and for giving us the opportunity to make things right in the end.

We’re grateful to have customers like you.

Warm regards and have a good weekend,

Mike & Team Wiseguy Original

Rated 1 out of 5 stars

I can only give 1 for my initial…

I can only give 1 for my initial thoughts. Shipping label created and no update for weeks. Reached out in email and they said the order was never shipped and they would expedite. Finally shipped from Thailand. Quality is not there. Material is very thin and I question whether it is actually leather since it has no irregularities and smells/feels like chemicals. We'll see if they absorb water/sweat like leather would. I could do without the huge logo on the back, too. I frequently purchase quality leather products and would not purchase these again.

January 26, 2026
Unprompted review
Wiseguy Original logo

Reply from Wiseguy Original

Dear Wes,

Thank you for taking the time to share your experience — we’re genuinely sorry this wasn’t what you had hoped for.

Shipping delays can occasionally happen due to issues with our shipping partners, but we completely understand how frustrating the lack of updates must have been and we should have communicated better.

As for the product, we want to reassure you that we only use real USA leather, though we understand this particular item didn’t meet your expectations.
Your feedback about the logo is appreciated and something we will reflect on.

We rarely receive feedback like this and truly value it. We’ll reach out to you directly so we can look into this together and find a solution that feels right for you.

Kind regards,
Mike & Team Wiseguy Original

Rated 4 out of 5 stars

I like how the leather is smooth…

I like how the leather is smooth against my neck and shoulders. I’m glad they’re adjustable to get the right fit. The only issue I’ve had is that the leather part is of course not stretchy, so if I move in certain ways or pull upward too hard, the clip tends to pop off my pants. I would like to use the claws that grab the belt loops but not all my pants have belt loops.

December 22, 2025
Rated 5 out of 5 stars

Quality goods from Wiseguy as usual

Quality goods from Wiseguy as usual! My xd pair and can‘t tell you which one I like the most!
Love them

December 27, 2025
Wiseguy Original logo

Reply from Wiseguy Original

Thanks for coming back with another review, we’re over the moon!
So happy to hear your different pairs are hitting the mark! Have a great weekend! Mike & Team Wiseguy Original

Rated 5 out of 5 stars

Great customer service!

Great customer service!

December 21, 2025
Wiseguy Original logo

Reply from Wiseguy Original

Dear Laura,

Thank you for the 5-star review! ⭐️
We’re really glad to hear you had a great experience with our customer service. Your support means a lot to us. Warm regards, Mike & Team Wiseguy Original

Rated 5 out of 5 stars

Worth the wait! I love my Wiseguy Suspenders!!

After a little mixup with the shipping, The folks at Wiseguy got it straightened out, and I received my Barberpole suspenders, and couldn't be happier. As a Barber, I proudly wear them a lot. I get a lot of comments while I am out shopping..."nice suspenders"!! I will definitely recommend them to other Barbers. Nice quality, should last a long time.

December 8, 2025
Wiseguy Original logo

Reply from Wiseguy Original

Thanks so much, Ron! We really appreciate your patience with the shipping mix-up and are glad we could get it sorted. It’s awesome to hear that your Barberpole suspenders are getting noticed and earning compliments when you’re at work, out and about — that’s what we love to hear! Your support and recommendation are so much appreciated! Warm regards, Mike & Team Wiseguy Original

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look