Wisr Finance Reviews 

1,734
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the straightforward and easy process, appreciating the transparency and simplicity of obtaining finance. Many people commend the exceptional service and professional, friendly staff who are knowledgeable and supportive throughout the journey. Reviewers are particularly impressed with the quick response times and efficient approval process, often noting fast turnaround for their loans. However, some customers also noted difficulties with communication, experiencing slow replies and a lack of follow-up on their inquiries. A few other people also felt that the process could be prolonged, with some finding it hard to deal with the company due to availability issues or extensive information requests.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the process easy, quick, and... See more

Service

Users describe positive interactions with service, highlighting excellent communication, professionalism, and... See more

Staff

Clients share positive opinions on staff, highlighting their helpfulness, understanding, and professionalism.... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting exceptional... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wisr made the process of getting finance for my new car really simple and stress-free. The application was easy, communication was clear, and everything moved quickly. I felt supported the whole way t... See more

Company replied

Rated 5 out of 5 stars

The process was thorough, quick and good for me as I was needing some finance to move my business forward, and Wisr were happy to help. They delivered on time and with options that when the business d... See more

Company replied

Rated 5 out of 5 stars

Application was straightforward. My application was processed in a timely manner. Money was transferred into my account the same day my personal loan was approved. I got to choose my payment repayme... See more

Company replied

Rated 5 out of 5 stars

New customer, personal loan, good rate, money in bank when said it would be,easy to use app, customer service lady was great. So far no dramas at all with Wiser

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Wisr is a purpose-built Australian fintech lender in the rapidly growing Australian consumer finance market. Offering both unsecured personal loans and secured vehicle loans, Wisr is committed to powering Australians’ progress towards the goals and moments that matter most. Through innovative products, apps and services, Wisr helps customers make confident choices with their money, pay down debt faster, and move forward with greater financial freedom. We do this by providing a unique Financial Wellness Platform powered by consumer finance products, including the Wisr App, which helps Australians pay down debt and access a free credit score checking service. This is supported by content and technology-driven products designed to deliver better outcomes for borrowers, investors, and everyday Australians.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,734)

159 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast approval

Super fast approval and settlement. Great communication, the whole process was made easy.

July 18, 2025
Wisr Finance logo

Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Tammie.

Rated 5 out of 5 stars

Easy and hassle free

Process was very easy and quick once all paperwork was submitted.

June 11, 2025
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Reply from Wisr Finance

Thanks for the wonderful feedback, Roxanne. All the best.

Rated 5 out of 5 stars

No one else gave me a look in on…

No one else gave me a look in on getting a loan but Wisr found a way to get me one without too much hassle

July 10, 2025
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Reply from Wisr Finance

We're very pleased you went with us too! Thanks for choosing Wisr and sharing your experience.

Rated 5 out of 5 stars

They were very helpful friendy…

They were very helpful friendy especially christine who went out of her way to make it all happen smoothly excellently very happy

July 9, 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Karin.

Rated 5 out of 5 stars

I’m really appreciate the WISR finance…

I’m really appreciate the WISR finance team for has done for me,
And another appreciate from the broker ho helped me to get this one done.

July 5, 2025
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Reply from Wisr Finance

Thanks for your review, Omid. Great to hear about your experience with our team. They love helping.

Rated 4 out of 5 stars

Wisr Finance

Great service and the app is fantastic.
But, enough with the emails! Your spamming my inbox with useless emails!

July 4, 2025
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Reply from Wisr Finance

Hi Aaron,

Thank you for providing this feedback.

Customer experience is very important to us and we've noted your feedback. Once again, thank you for taking the time to provide your review.

Warm regards,
Team Wisr

Rated 5 out of 5 stars

Wisr loans are great

Wisr loans are great, the Wisr team have been very helpful and extremely responsive.
Got a nice low rate for some debt consolidation.
Try them, you won’t be disappointed

June 20, 2025
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Reply from Wisr Finance

Wow, we love to hear this feedback. Thanks for sharing your experience, Paul.

Rated 5 out of 5 stars

Very quick process

Very quick process. Funds were available within 24 hours

June 27, 2025
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Reply from Wisr Finance

Thanks for your feedback, Andy. It's great to hear about your fast and easy experience.

Rated 5 out of 5 stars

Very helpful and Tarran Telford who l…

Very helpful and Tarran Telford who l dealt with was lovely,very helpful & always kept in contact about everything

June 18, 2025
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Reply from Wisr Finance

Thanks for your review, Janine. Great to hear about your experience with our team. They love helping.

Rated 5 out of 5 stars

Customer service

Sent a email regarding my repayments
With in less then 40 minutes they replied to my email. Which I found very refreshing to see by a bank. Thank you very much.

June 26, 2025
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Reply from Wisr Finance

Awesome, great to hear it Christine.

Rated 1 out of 5 stars

Very unprofessional

Very unprofessional

June 23, 2025
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Reply from Wisr Finance

Hi Ivan,

Thank you for the feedback. We'd love to understand more about your experience, it's only through feedback like yours can we continue to improve what we do – and we're passionate about that. If you'd like to discuss this further please get in touch on 1300 992 007 or email us at contact@wisr.com.au

Rated 4 out of 5 stars

Great Value

Time management during purchase my ToyotaHi-Ace

June 12, 2025
Wisr Finance logo

Reply from Wisr Finance

Thanks for the review, Philip.

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