With Nothing Underneath Reviews 511

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, fit, and stylish designs that are both classic and timeless. Many appreciate the thoughtful craftsmanship and the comfortable feel of the garments, often receiving compliments when worn. The customer service is frequently highlighted as exceptional, with staff members described as delightful, helpful, and professional, providing quick and solution-oriented assistance. Reviewers also value the personalized approach and the genuine willingness of the team to help, making interactions pleasant and efficient. However, some customers experienced issues with product durability, reporting that items faded, shrunk, or developed holes after only a few washes, despite careful handling. A few reviewers also found the quality of certain fabrics to be less than expected, and some were dissatisfied with the customer service response to these concerns, describing it as dismissive or unhelpful.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, fit, and style of... See more

Staff

Consumers consistently report positive experiences with staff, describing them as helpful, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's responsiveness,... See more

Service

Customers consistently note positive experiences with service, with many describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several beautiful items from WNU, mainly bought online although I have visited the Elizabeth Street store where staff were delightful and am looking forward to seeing the Marylebone shop. To... See more

Company replied

Rated 5 out of 5 stars

I visited the Belgravia store today and was greeted by Claire, who really listened to what I was looking for. I ended up purchasing the most gorgeous denim shirt! I’ll definitely be shopping here agai... See more

Company replied

Rated 5 out of 5 stars

I received the order in 1-2 days and the Classic Shirt is beautiful, the colour is perfect, a very deep khaki pine colour that really suits an olive skin tone, and the fabric is excellent quality; i... See more

Company replied

Rated 5 out of 5 stars

I find the quality of the fabric extremely good, my Dress Shirt both feels and looks sharp, fresh and stylish with each wear. I've also gotten great, quick and helpful service - Caitlin was fast, kind... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

WNU is a sustainable womenswear brand and was created to make the perfect everyday shirt. Designed in London, inspired by men's tailoring adjusted for women; WNU offers an affordable wardrobe staple - a casual luxury with scrupulous detail using the highest quality materials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful people working here

Wonderful people working here! Andrea and Rosa were so kind and helpful. I would absolutely recommend coming here. The shirts and atmosphere are five stars!

November 8, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Joanna,

Thank you for your lovely comments about our amazing store team. We are so thrilled you had a great time in store and hope you will be back soon!

Best wishes,
Caitlin

Advertisement
Rated 1 out of 5 stars

Disappointing

Disappointing. The cotton and the cotton linen mix shirts for ladies are well made. The quality of fabric isn’t. It shrinks without tumble drying . It is rough after a few washes and hard to iron. I love my shirts but the fabric quality is poor for a high price.

November 7, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Theresa,

Our lovely shirts are made from natural materials and do not undergo any chemical finishes in line with our B-Corp certification. Shrinking (up to 3%) is a natural characteristic of natural fibres and is in line with industry standards.

We do not apply shrink resist chemical finishes on the fabrics​, ​however we do have clear performance standard requirements which our manufacturers need to adhere to.

If you think your shirt has shrunk more than this please do send us an email with some photographs of a measuring tape across the back length and between the underarm points so that we can investigate this.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Súper helpful staff!

Súper helpful staff!

November 7, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Alice,

Thank you so much for your kind comments about our incredible store team/ We cannot wait to welcome you back in store soon.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Just had a lovely shopping experience…

Just had a lovely shopping experience in WNU, Rosa & Hannah were very attentive and helpful. Looking forward to wearing my new purchases.

November 5, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello,

Thank you so much for your lovely comments about our lovely store team. We are thrilled to hear that they offered you expert advice. We hope to have you back in the store soon!

With best wishes,
Caitlin

Rated 5 out of 5 stars

Super well done Ledbury Road

Super well done Ledbury Road

November 5, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Sally,
Thank you so much for taking the time to share your kind thoughts about our lovely store.
We hope to welcome you back soon.

With best wishes,
Caitlin

Advertisement
Rated 5 out of 5 stars

Beautiful store

I visited the Belgravia store today and was greeted by Claire, who really listened to what I was looking for. I ended up purchasing the most gorgeous denim shirt! I’ll definitely be shopping here again - Claire made me feel comfortable and relaxed. I’d recently had surgery, so finding something that felt both flattering and uplifting meant a lot. Thank you, Claire see you again soon! 😊

November 4, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Rebecca,

Thank you so much for your kind comments out our lovely Claire. We are so thrilled that you had such a lovely experience and hope you can have many more in the future. We have passed your praise onto the Belgravia team and they are simply delighted.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Prompt friendly follow up

Caitlin at HQs answered my questions promptly. I had questions about an item I planned to purchase to ensure I had the details I wanted to avoid a return. I've contacted WNU a few times in the past and I've always been pleased with their friendly customer service and attention to detail.

October 30, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Penelope,

Thank you so much for taking the time to share your kind thoughts with us. It means the world to us that we have been able to help you on this.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Wonderful shopping experience

I had a wonderful shopping experience with Clair! It was my first time shopping WNU, so she talked me through the styles & find the perfect shirt for me. She was so helpful in finding the right size etc. So happy with my purchase - thank you Clair!

October 29, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Lauren,

So great to hear your feedback, and we hope to see you again very soon.

Best wishes,
Tessa

Rated 5 out of 5 stars

It was a real pleasure dealing with…

It was a real pleasure dealing with Carol at WNU and the shirt I bought as a gift for a friend was perfect, lovely colours and great fit, just the right length. She was delighted!
Many thanks

October 20, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Amanda,

Thank you so much for your kind feedback. We will certainly pass on this feedback to Carol.

Best wishes,
Tessa

Advertisement
Rated 5 out of 5 stars

Professional and Friendly Customer Service

I needed to contact WNU about an exchange issue and was put through to Caitlin. She was a breath of fresh air! Caitlin delivered excellent customer service. She was not only friendly and patient but also incredibly efficient in resolving my query. It was refreshing to interact with a human ,for a change, and in particular with someone who wasn’t trying to get you off the phone, but rather genuinely wanted to help.

October 28, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Nicola,

Thank you so much for your gleaming review. We couldn't be happier to hear your thoughts on your experience with us, and we will certainly pass this onto Caitlin. Thank you so much for being in touch.

Best wishes,
Tessa

Rated 5 out of 5 stars

Very helpful with my exchange details…

Very helpful with my exchange details and love your clothing am starting to make quite a collection.

October 23, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello,

Thank you so much for you kind words, we look forward to adding to your collection in the future.

Best wishes,
Caitlin

Rated 5 out of 5 stars

A1 Company

Nothing is too much trouble. Such an amazing and caring company.

October 24, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Sally,

So happy to hear your feedback. Thank you so much for being in touch.

Kindest regards,
Tessa

Rated 5 out of 5 stars

I am reviewing the customer service…

I am reviewing the customer service which was excellent - prompt, thorough and genuinely genial. Thank you Caitlin 🙏

October 20, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Catherine,

We will certainly pass on this feedback to Caitlin. Thank you so much for your feedback!

Best wishes,
Tessa

Advertisement
Rated 5 out of 5 stars

I love my WNU pieces

I love my WNU pieces, I am a repeat customer and some would say addicted!

Caitlin recently helped me with a minor issue in my latest order and couldn’t have been more helpful, excellent customer service.

October 22, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Donna,

Fantastic to hear from you and thank you so much for your gleaming review.

Kindest regards,
Tessa

Rated 5 out of 5 stars

Lovely shopping experience and even…

Lovely shopping experience and even lovelier clothes! Classic and timeless. Claire was fab at helping me decide and styling.

October 22, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Melissa,

Thank you so much for coming to see us at our Elizabeth St store. We hope to see you again very soon.

Kindest regards,
Tessa

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and fantastic shirts. Quality is beautiful. looking forward to trying out the knitwear

October 21, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Martha,

Brilliant to hear from you and thank you so much for your amazing feedback. Happy to assist you with this!

Best wishes,
WNU Team

Rated 5 out of 5 stars

I bought 2 shirts in Salcombe branch…

I bought 2 shirts in Salcombe branch from lovely lady. I called as I thought I may have left a scarf there with sentimental value and Abbi went above and beyond to try and find it in all locations I had visited ! How lovely is that? Thank you

October 13, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Mrs G,

Amazing to hear your feedback on our Salcombe store, and wonderful Abbi. We will pass on this lovely review. Thanks so much for being in touch.

Kindest regards,
Tessa

Advertisement
Rated 5 out of 5 stars

WNU- The Elizabeth Street Store

The Elizabeth Street store is a delight to visit and Clare is always amazing helpful.

October 15, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi ME,

Great to hear your feedback, thank you so much for being in touch. We will certainly pass on this review to the store team.

Best wishes,
Tessa

Rated 5 out of 5 stars

Great quality and service

I find the quality of the fabric extremely good, my Dress Shirt both feels and looks sharp, fresh and stylish with each wear. I've also gotten great, quick and helpful service - Caitlin was fast, kind and attentive in her response to my questions via email. I look forward to my next shopping experience with WNU.

October 13, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Brigitte,

Thank you so much for taking the time to share this. We think the dress shirt is so versatile and fun. Thank you for your kind comments about your experience with the customer service team, it has made my day!

Best wishes,
Caitlin

Rated 5 out of 5 stars

Will be back!

Super helpful staff and great quality materials.

October 12, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Anna,

Thank you for taking the time so share how helpful the team have been in your experience with us.

We look forward to finding you more WNU items in the future.

With best wishes,
Caitlin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look