With Nothing Underneath Reviews 511

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 233 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent fabric, fit, and stylish designs that are both classic and timeless. Many appreciate the thoughtful craftsmanship and the comfortable feel of the garments, often receiving compliments when worn. The customer service is frequently highlighted as exceptional, with staff members described as delightful, helpful, and professional, providing quick and solution-oriented assistance. Reviewers also value the personalized approach and the genuine willingness of the team to help, making interactions pleasant and efficient. However, some customers experienced issues with product durability, reporting that items faded, shrunk, or developed holes after only a few washes, despite careful handling. A few reviewers also found the quality of certain fabrics to be less than expected, and some were dissatisfied with the customer service response to these concerns, describing it as dismissive or unhelpful.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the high quality, fit, and style of... See more

Staff

Consumers consistently report positive experiences with staff, describing them as helpful, friendly, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the excellent... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's responsiveness,... See more

Service

Customers consistently note positive experiences with service, with many describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have several beautiful items from WNU, mainly bought online although I have visited the Elizabeth Street store where staff were delightful and am looking forward to seeing the Marylebone shop. To... See more

Company replied

Rated 5 out of 5 stars

I visited the Belgravia store today and was greeted by Claire, who really listened to what I was looking for. I ended up purchasing the most gorgeous denim shirt! I’ll definitely be shopping here agai... See more

Company replied

Rated 5 out of 5 stars

I received the order in 1-2 days and the Classic Shirt is beautiful, the colour is perfect, a very deep khaki pine colour that really suits an olive skin tone, and the fabric is excellent quality; i... See more

Company replied

Rated 5 out of 5 stars

I find the quality of the fabric extremely good, my Dress Shirt both feels and looks sharp, fresh and stylish with each wear. I've also gotten great, quick and helpful service - Caitlin was fast, kind... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

WNU is a sustainable womenswear brand and was created to make the perfect everyday shirt. Designed in London, inspired by men's tailoring adjusted for women; WNU offers an affordable wardrobe staple - a casual luxury with scrupulous detail using the highest quality materials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

511 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service and assistance…

Great customer service and assistance with a return from the U.S. back to the UK. I heard from them promptly to get assistance and they took care of the issues with customs! Loved the blazer but had ordered the wrong size. Caitlin was very helpful.

November 24, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello,

Thank you so much for taking the time out of your day to leave us a review, we really appreciate it. I am so pleased to hear that we were of help to you with this. If you need any further assistance, you know where we are!

With best wishes,
Caitlin

Advertisement
Rated 5 out of 5 stars

Notting Hill store was Fabulous-…

Notting Hill store was Fabulous- helpful, friendly and absolutely obsessed with everything in the store!

November 23, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Hally,

We are so pleased that you had a lovely time in store with our amazing Notting Hill team. We hope you love your new WNU for years to come.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Clothes are amazing

Clothes are amazing - I want them all! The staff in the Notting Hill’s store are so lovley and very helpful.

November 23, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Jamaica,

Thank you so much for taking the time out of your day to leave us a review. We are so pleased that you had such a lovely time in our Notting Hill store, we hope to welcome you back soon.

With best wishes,
Caitlin

Rated 5 out of 5 stars

I’m a fan!

Jane and the team at WNU are a delight—expert, stylish and attentive. I love shopping at WNU on Elizabeth Street, and my WNU shirts are amongst my absolutely favorite wardrobe items: incredible quality at a very reasonable price. I’m a fan.

November 21, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Lynne,

Its so lovely to hear that you had such a lovely time in our store with our amazing store team. It really is so nice that your WNU bits are amongst your favourites, we hope we can bring you more wardrobe joy in the future!

With best wishes,
Caitlin

Rated 5 out of 5 stars

Wonderful attention from the staff re

Wonderful attention from the staff re. styling. Knowledgeable about the fabrics etc. Always impressive.

November 22, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Freya,

Thank you so much for your kind words about your time in store with our fantastic team. We will of course pass your kind comments back on to them.

With best wishes,
Caitlin

Advertisement
Rated 5 out of 5 stars

Wonderful fit high quality and great…

Wonderful fit high quality and great service x

November 21, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello,

Thank you for sharing your kind thoughts about your time with us. We hope you love your new WNU for years to come.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Clair was so friendly and the quality…

Clair was so friendly and the quality of WNU shirts is wonderful. Love this company.

November 21, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Anna,

Thank you so much for your kind words about the wonderful Clair, we will certainly pass these comments back to her.

Looking forward to welcoming you to the store again soon.

Best wishes,
Caitlin

Rated 5 out of 5 stars

Caitlin has been extremely helpful in…

Caitlin has been extremely helpful in chasing a missing item. The query process is a bit more complex than other companies but Caitlin was sympathetic to this and very helpful. Once it was all done the missing item was immediately resent and the problem sorted.

November 20, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Amy,

Thank you so much for your lovely feedback, this has made my day! I'm so thrilled we were able to resolve this for you. I really appreciate your understanding.

With best wishes,
Caitlin

Rated 5 out of 5 stars

Very helpful and quick response from…

Very helpful and quick response from Caitlin. Solved the issue and looking forward to wearing the latest of lots of great WNU shirts!

November 20, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Jane,

Thank you so much for your kind feedback. We will certainly pass this feedback onto Caitlin!

Best wishes,
Tessa

Advertisement
Rated 5 out of 5 stars

A lovely shop with marvellous staff

A lovely shop with marvellous staff , particularly Abbie who served us. Nothing was too much trouble for her as she explained all the different products and styles .I will certainly be back

November 16, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello,
Thank you so much for your kind words about our lovely store in Salcombe. We are so thrilled that Abbie looked after you so well. I know the team will be thrilled to welcome you back.
With best wishes,
Caitlin

Rated 5 out of 5 stars

My absolutely favourite shirts of all

My absolutely favourite shirts of all, so beautiful, comfortable and I always receive lots of compliments when wearing them. Do not forget the trousers- they are amazing too! But most importantly are people working here. You always make me feel like part of the family and the shopping experience feels very personal. Needless to say WNU is my favourite shop.

November 12, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Natasha,

Brilliant to hear such gleaming feedback, thank you so much for being in touch with us. Enjoy your WNU outfits!

Best wishes,
Tessa

Advertisement
Rated 5 out of 5 stars

A new fave has been found!

Brilliant service from Emily, who assisted me with finding the perfect fit and cut for my shape (and style). I especially liked that she didn’t hurry the process, but explained about the clothing maintenance and which designs would likely do best for me and my lifestyle.

November 15, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Laura,

Thank you so much for taking the time to get back to us. We will certainly send this feedback to Emily, and we hope you to see you again very soon in store.

Best wishes,
Tessa

Rated 5 out of 5 stars

Lovely Service and Advice

Lovely Service and Advice regarding tariffs and receiving deliveries to the US.

November 10, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Alison,

Thank you so much for taking the time to share your kind comments on your experience with us! We hope we can get some lovely WNU items to you in the US soon!

With best wishes,
Caitlin

Rated 5 out of 5 stars

Lovely store

Lovely store! Emily was very helpful!

November 14, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Lauren,

Great to hear from you, we hope you are very well. Thank you so much for your feedback, and we will pass this onto our store team.

Best wishes,
Tessa

Rated 5 out of 5 stars

My experience has been great

My experience has been great - the items I decided to keep are of great quality and have a perfect fit.
The team was also extremely helpful navigating me through the return process including correcting a mistake I made when sending it back

November 12, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Emilia,

Fantastic to hear from you. Thank you so much for your gleaming feedback.

Best wishes,
Tessa

Advertisement
Rated 5 out of 5 stars

Love all the amazing clothes in WNU

Love all the amazing clothes in WNU. Clare was super helpful and friendly. Looking forward to wearing my new clothes.

November 13, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Lucy,

Great to hear your feedback, thank you so much for being in touch.

Best wishes,
Tessa

Rated 5 out of 5 stars

Claire is the best and most hopeful

Claire is the best and most hopeful

November 13, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hi Jonathan,

We will pass this feedback onto Claire. Thank you so much for taking the time to be in touch with us.

Best wishes,
Tessa

Rated 5 out of 5 stars

Great service and quality

Such a warm and friendly service with excellent advice on fit! Great quality pieces!

November 8, 2025
Unprompted review
With Nothing Underneath logo

Reply from With Nothing Underneath

Hello Marina,

Thank you so much for your kind words about our lovely team and our items. It really is so lovely to hear.

With best wishes,
Caitlin

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look