Plum Reviews 9,118

multiple high interest savings account and the app is really easy to use would recommend

Brilliant app, it's helped me start investing. And now im saving for my wedding I just wish I'd found plum earlier.

Extremely poor at rectifying Issues. Especially Anything App related and or tech glitches. It's fast approaching a month since I have not being able to access stocks. I can no longer Buy or Sell Stocks due to the algorithm of the apps tech. I personally believe I may have been hacked, but Plum are refusing to share or disclose this information. The only response to this review should be, we have fixed the issue or a phone call to discuss how to troubleshoot or solve the issue.
I look forward to your prompt response.

Great service, makes saving so easy.

Plum is super easy to navigate and use. I love the different pockets you can set up to save for various things and the automatic savings challenges weekly. Saving money without noticing! Also great interest rate on savings. Very happy and definitely recommend it.

Great service

I’ve been using Plum for a few months and have consistently run into technical issues. Most of the time, customer support advises deleting and reinstalling the app, but this hasn’t resolved the problems. I’ve had multiple failed deposit attempts, and the only successful one seemed to go through by chance.

At the moment, I have to contact customer support every time I want to make a deposit, which makes the process slow and adds unnecessary friction to saving. Response times are also quite long, which makes it difficult to resolve issues efficiently.

I’ve tried using the help pages, but some of the instructions refer to buttons or options that don’t appear in the app, so I’m unable to troubleshoot on my own.

Because of the ongoing issues and the impact on my ability to save reliably, I’m now considering transferring my LISA to another provider. A smoother, more consistent user experience would make a big difference.

It was quick during the application

it takes 2 weeks to transfer to another provider. you lose all of that months interest and yearly bonus is paid out after 13 months.
no customer service only AI robot.
avoid

Have contacted the support team on the messaging service and had all my questions answered with explanations, which helped. It would be nice to actually speak to someone but at least I did communicate well with the agents I spoke too, Sasha and Raven.
Very helpful and polite.

If I can save someone else the hassle I am going through please do not use Plum Fintech for your ISA savings.
I opened up an ISA with Plum, this was fine until it came to trying to transfer out my ISA to another provider.
There is no customer service number which is frustrating if you have an issue and Plum operate on a basis of no sort code, account number or roll number. You are asked to use your National Insurance number to transfer an ISA across.
Here lies the problem, the other savings providers require you to give account details so you can’t actually transfer your Plum ISA out without these details!
I have put in an official complaint with Plum to which they informed me that they are unable to uphold my complaint. They repeatedly keep telling me just the National Insurance is required, unfortunately that is not what the other providers want! I still haven’t managed to transfer my ISA out!
Why should a person have to lose their ISA tax benefits having to take their money out because you won’t provide the details required to do so? Plum?

Great way to save money

I decided to transfer my cash ISA from Plum to another provider. After over a week by new provider informed me my application was rejected. I tried to contact Plum via its chat bot and was informed to contact customer service but there was no number. I found a no for Customer care using Whats app but it was located In India and did not work. I have since e-mailed them and am awaiting a reply. Easy to put your money in but difficult to transfer the money when you realise you are getting a poor interest rate.

I decided to transfer my cash ISA from Plum to another provider. This is what I got from Plum in an email: "We’ll be as quick as possible but it can take up to 10 business days for us to complete our part of this process." 10 days? What exactly are you doing to take 10 days? It would take less if you send the money using Evri delivery services. And what happens to the interest during 10 days? Pocketing it?

-------------- What Plum does about forfeiting your earned interest is robbery. No matter what you do, you always end up losing your earned interest. It simply does not make sense to lose earned interest if you decide to move your money from Plum to another provider. This is not fixed term to do this. I will complain and take this complaint the Financial Ombudsman.

Easy to use, I just forget about it tbh and my savings build up.

I wish I could offer no stars. Plum promote a Cash ISA and when you sign up for it, throughout the whole process, it states the money is being transferred into your new Cash ISA account.

However, when you come to check on your return after 12 months, no interest. They squirrel the money into a “pocket” not into the ISA and hope you don’t notice.

Customer service terrible. 12 months of interest lost.

I have clear images of the sign up process and terms and conditions to show what a sham it is.

When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few investment products so I dont need the highest rate.