When I took out the ISA it was at a great rate but obviously not now. I never intended to invest the full amount though. I quite like that they save a random amount for me each month. I have a few inv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ive been using Plum since 2019. I have had very minimal problems and have saved thousands over the years. I never noticed the small savings being transferred but they soon mounted up-better method th... See more
Really easy to set up and is the discipline I need when trying to save as I have never been good at it
Other apps offer more products without the charging as much? Possibly thinking of moving across.
Company details
Written by the company
Plum builds a complete picture of your finances to help you save money, stick to your budget, find the best deals on household bills and invest for your future... without you needing to think about it.
Contact info
2nd floor, 2-7 Clerkenwell Green , EC1R 0DE, London, United Kingdom
- hello@withplum.com
- withplum.com
4.0
Great
9K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to deposit and withdraw
Easy to deposit and withdraw, simple navigation on the app, all info to hand.
April 25, 2026
Unprompted review
Don’t use Plum whatever you do
I received a message out of the blue on Thursday morning that they were closing my account. No explanation given and message stated that they did not have to provide me with an explanation - there had been no change in my activity, all I did was deposit part of my salary each month into cash and stocks ISA. I asked for someone from customer service to call me and explain but was told there is no customer service function that can take a call and again that no explanation was to be provided. When I logged on to my account the next morning my access had been locked and I could no longer see anything - this was less than 24 hours after been told out of nowhere my account was being closed. I now have to a) transfer my ISA to another provider on the basis of trust as I can’t even confirm at close how much was in there and b) liquidate my stocks ISA as Plum does not offer a transfer which will use up my yearly allowance through no fault of my own and with no explanation as to why this is being done. The customer service I have received has been incredibly woeful and I will be filing a formal complaint however anyone thinking of getting an ISA with Plum - simply don’t - they don’t care about you and customer service is non existent. They may entice you with a nice rate but you’re much better off going with a well known provider.
April 23, 2026
Unprompted review
Reply from Plum
Hello Alexandra,
We’re sorry to hear that your experience with Plum was upsetting.
In some cases, decisions around accounts are made in line with regulatory requirements and by our partner providers. When this happens, we’re unfortunately not always able to share further details or influence the outcome.
We recognise how important transparency is, and it’s something we always strive to offer to our customers, so we’re sorry that in this case we weren’t able to provide that level of clarity.
Thank you.
Customer service at its worst.
A company is only as good as its support. All I wanted to know was what funds they offer in their higher (paid) tiers. Initially I couldn’t speak to a human, just a bot. Wasted hours on that. Then I emailed (and chased) - they never bother responding.
So, I’m moving my £50k from you to a competitor. Nice work guys.
April 24, 2026
Unprompted review
Reply from Plum
Hello Matt,
Please accept our apologies for the delay and difficulties you faced. This is certainly not the experience we want to offer, and we are sorry that you haven't received an answer, yet.
We want to assure you that your case is currently open and has been flagged for immediate attention. Our team is handling your inquiry with the utmost priority and will be in touch as soon as possible to provide the information you requested and resolve this matter.
We apologize again for the unpleasant experience, and we appreciate your patience while we work to make this right.
The ease of navigating the different…
The ease of navigating the different features of the app
April 24, 2026
Unprompted review
Worst customer service ever
Worst customer service ever. Their operators respond in the chat every couple of hours if not more, it's often a different person that is not even aware of the conversation and responds generic copy pasted blurbs. I asked multiple time to speak to someone to solve an issue that was clearly on their side, as some functions in the apps are not working properly, and I was ignored. Extremely frustrating experience I am now closing the account after less than a week due to inability to transfer funds.
April 24, 2026
Unprompted review
Reply from Plum
Hello Serena,
We apologize that your experience with us did not meet your expectations.
Providing prompt, clear resolutions is our standard, and we are sorry for the inconvenience here. We highly value your feedback and use it as a chance to improve our service going forward.
We would appreciate the opportunity to discuss this further and resolve any outstanding issues you might have. Please feel free to reach out to us at community@withplum.com, and our team will be happy to look into this with you.
Thank you for your patience, and we hope to have the chance to restore your trust.
Great money saving tool
Great money saving tool. Didn’t even notice half the money that went out and made a nice little nest egg 👍🏻👍🏻
April 24, 2026
Unprompted review
Simply the worst and most unhelpful…
Simply the worst and most unhelpful customer service I've experienced. Absolutely diabolical. Do yourself a favour and stay away from plum.
UPDATE: Plum responded below they would like me to contact them. Issue is that I already closed my account and went to a competitor. I set up my account and transferred money into my ISA in less than 30 mins.
With Plum we went back and forth for 3+ days and then they responded in the final message with this:
I’m afraid that Plum doesn't currently support joint accounts; we only support individual personal accounts at this time. Additionally, for security reasons, a single bank account can only be linked to one Plum account.
Do you have a different personal bank account that isn't already connected to Plum that you could try adding instead?
I’m happy to help you get that set up so you can start saving!
From what I understand form their confusing messaging is that I have a joint bank account with my wife I couldn't transfer money to an ISA from there. That is literally insane. Every other provider allows this and a lot of people have joint accounts.
April 24, 2026
Unprompted review
Reply from Plum
Hi Bobby,
We apologize for the frustration and difficulties you've experienced. We understand how important it is to receive clear, prompt support, and we're sorry that we fell short of your expectations and the high standards we strive for.
While our team has addressed the issues you raised, we want to make sure you feel fully supported and have all the answers you need.
If you have any lingering questions, further feedback, or need additional assistance, please email us at community@withplum.com. Please mention this Trustpilot review so we can quickly locate your case.
We would be more than happy to help. Thank you for your patience, and we apologize again for the inconvenience.
Bad verification system
There is nothing apparently wrong with Plum in the brief window their app works as it should, but I have found lots of issues logging in with their malfunctioning phone number verification system.
This was an issue when I first signed up, when I finally managed to sort it out, after everything working for a few days, the app decided to start requesting verification with my phone number (implying I hadn't set up a phone number with them already), the process was simple and was followed, but the verification message never comes. This was the same issue I had initially, and that a friend is also having trying to open an account (and failing so far).
Plum really need to get this sorted very quickly - the service would be fine if not for this glaring issue, that makes me not trust their quality or service. Your funds are essentially at risk of you are unable to access them. If this continues I shall take it to the ombudsman - you should too if you have this issue. Mistakes can happen, but when they continue unaddressed, that is where it becomes unacceptable.
April 23, 2026
Unprompted review
Reply from Plum
Hi!
We’re sorry to read about your experience and apologise for the frustration caused. We understand how important it is to be able to access your account at any time, and this should always be a smooth process.
We’re aware that some users have experienced issues with phone number verification, and this is something we take very seriously.
We’re actively investigating cases of delayed or missing verification messages with our provider so we can implement a reliable solution for all affected customers.
We’d also like to reassure you that your funds remain secure, even if you’re temporarily unable to access the app.
Thank you for taking the time to share your feedback, it helps us improve the areas that matter most. If you’re still experiencing this issue, please reach out to us at community@withplum.com directly so we can assist you further.
You’re also welcome to encourage your friend to contact us so we can help with their case as well.
Thank you.
Been using plum for 5+ years and I…
Been using plum for 5+ years and I would highly recommend. The pockets feature makes it so easy to delegate my salary for different uses : rent, groceries, savings etc. I’m so happy they’ve added the ISA feature too I moved my LISA from Nottingham to plum. During my money neatly organised makes it easy for me to save. The round up feature is also great you don’t feel like your putting much away but it all counts once the years pass.
April 15, 2026
Shocking company steal your money and…
Shocking company steal your money and ignore you
April 22, 2026
Unprompted review
Reply from Plum
Hi Ben,
We’re really sorry to hear about your experience.
It’s disappointing for us to receive comments like this, as our team works hard every day to support our customers, respond promptly, and help resolve any questions or issues they may have.
Due to a temporary technical issue, some withdrawals were delayed, but this has now been resolved and your funds have been processed. We’d also like to clarify that withdrawals from notice-based accounts follow specific timelines, which are outlined when the request is made.
We appreciate that you raised this with us and apologise again for the disruption caused.
If you still need any support, please reach out to us directly at community@withplum.com, and we’ll be happy to help.
Thank you.
Holding on to my money
I have tried to move my ISA as a result of rubbish customer service. Two weeks later they're still holding on to my money.
Be aware - much of the interest they pay relies on you keeping the money for 1 year.
There are so many better options that this dreadful company.
April 22, 2026
Unprompted review
Reply from Plum
Hi Tim,
We’re sorry to hear that your experience with Plum's ISA did not meet your expectations.
Regarding your Cash ISA transfer, we can confirm that your funds have now been successfully transferred out. While we aim to complete transfers within 5–7 working days, industry-wide timelines can take up to 15 working days from the point we receive the request from your new provider. In your case, the transfer was completed within this standard timeframe.
On the interest rate, we appreciate your feedback. Your Cash ISA was opened during a specific period where a variable rate of 3.91% AER applied, and additional conditions may affect the final rate depending on how funds are added.
We recognise that this may not have been communicated as clearly as it should have been, and we’ve taken this on board as feedback to improve.
Your feedback is taken seriously and helps us improve both our communication and service.
If there’s anything further you’d like us to review, do not hesitate to contact us.
Thank you!
Have used for years!
Been using for years now. Really easy to manage my money and great in helping me save save. Small amounts gets added automatically and barely noticeable, which helps in adding a chunk towards big annual bills like car/home insurance or for spending such as holiday money or Christmas. Money can be split into pots. Really happy!
April 21, 2026
Unprompted review
Felt I was tricked into using one…
Felt I was tricked into using one scheme, so not at all happy.
April 13, 2026
Reply from Plum
Hello Harry,
We are sorry to hear that you are unhappy with your experience with us. Transparency is incredibly important to us, and we never want our customers to feel misled or confused about the services they are using.
To better understand what happened and how we can help resolve this for you, our team has reached out to you directly for more information.
We look forward to connecting with you and getting this sorted out.
Thank you.
Terrible customer service
Terrible customer service. They have blocked access to my account without reason. Avoid.
April 20, 2026
Unprompted review
Reply from Plum
Hello,
We apologize for the hassle and frustration you have experienced regarding your account access. We understand how concerning it is to be locked out of your account, and we want to help resolve this for you as quickly as possible.
To allow us to securely locate your profile and investigate this further, please reach out to our team at community@withplum.com.
Once you contact us from your registered email address, we can take a closer look and provide you with the necessary assistance to get this sorted.
Thank you.
Really good app
For me, its a really good app to save, I can put as much as I want away, they inform me when they are taking money from my bank
April 20, 2026
Unprompted review
LISA Withdrawal
My partner and I are withdrawing our Lifetime ISA funds for a house purchase; I am with Plum and she is with Moneybox. She has already received the funds whereas I have been ghosted twice and passed off to the "Wealth Operations Department" who don't seem to exist.
Neither me or my solicitor have heard a thing and I'm not even sure they are processing my request.
It takes forever to get through to a real person on their live chat at which point you get one message and they either close to chat or ghost you.
I'd just like someone to tell me it's being processed and an ETA, please.
April 20, 2026
Unprompted review
Reply from Plum
Greetings,
We apologize for the inconvenience and the communication delays you have encountered while attempting to withdraw your Lifetime ISA funds. We understand that purchasing a home is a highly time-sensitive process, and we regret that your experience thus far has fallen short of our standard of service.
Please be assured that our Wealth Operations Department is actively managing your case and is treating your withdrawal request with the utmost urgency. We are fully committed to ensuring your funds are released as quickly as possible.
Upon reviewing your case, we can see that there is now an active conversation open between you and our support team. We encourage you to raise any further questions or concerns directly within that thread. Our team is fully equipped to assist you and will ensure that both you and your solicitor receive the necessary updates.
We appreciate your patience and apologize again for the initial frustration.
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