Very helpful and straight forward in switching my car on insurance and made a mistake regarding date which was easily changed and they didnt charge me an admin fee as I’d requested. Great customer ser... See more
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Horrible company. It feels like driving with big brother constantly watching you. Occasionaly when overtaking a car you need to go slightly over the limit to quickly and safely overtake. Yet do this w... See more
I cancelled my insurance today using the online platform. It was very straightforward and took less then 10 mins. Clarissa was professional and efficient. Unfortunately the cost of owning a car is t... See more
First time i’ve used Stella. Very impressed so far. Easy to set up the black box (with my garage showing me in 30 seconds where it needed to be plugged in!) and the App. Customer service very helpful... See more
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Company details
Written by the company
We’re a purpose-driven insurance brand with one aim: to focus on leveling the playing field for women. That’s why we’re delivering insurance solutions that are adapted and tailored to the needs of women. We want to empower customers and humanise insurance which is clearly no small challenge. But we’re bringing a wealth of experience and passion to the table to help enable this. The world moves forward when we work together, as partners, allies, equals. That’s why we partner with like-minded people and organisations creating a community to drive actionable change for women. A portion of our profits is given to women focused charities and organisations with a shared vision to help improve the lives of women. We’re passionate about challenging the status quo, championing equality and building products for a fairer world. We’re starting with insurance. Come and join us.
Contact info
Cheadle Place, SK8 2JX, Cheshire, United Kingdom
- 0333 996 9718
- info@withstella.co.uk
- withstella.co.uk
3.6
Average
499 reviews
Hasn’t replied to negative reviews
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No Claim Discount
Worst car insurance provider ever.
When I joined last year my policy documents they sent reflected only 9 years of NCD even though I actually entered 13 years on the comparison site. The customer service advisor assured this will be fixed on the renewal documents. However, on the renewal documents they messed up again. When I contacted them again, they asked for the NCD certificate from previous provider Admiral, which I got from Admiral within few minutes. After contacting Stella again I was told, they will send me the amended certificate by end of business today. Guess what, as expected, I never received any correspondence from them after waiting all day.
Update: it's been 3 days. As advised, sent two emails with the proof of NCD from previous provider. No response whatsoever. Useless! Shambles!
September 20, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
If you would be so kind as to leave us either your full name or your reference number we will be happy to look into this for you.
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Call centre was polite and efficient
September 20, 2024
Reply from Stella Insurance UK
thank you for the 5 stars.
We have passed your comments to the agent you spoke with
Stella! Why not?
Wow! It took one phone call and the situation was dealt with in a professional and courteous manner.
Thank you
September 19, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
We are pleased to have you as a customer of ours for the coming year!
Document was,easy to complete
I had a new experience of insurance documentation which was easy and straight forward
September 10, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year, we are pleased to have you as a customer of ours!
Just assisted as a professional with…
Just assisted as a professional with respect as a newly customer to Stella
September 11, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agent you spoke to.
Welcome on board for the coming year!
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Good value for your money.
A friendly and professional team helped me to secure affordable insurance cover for my vehicle. The package included all that I wanted. The telematics device was sent and arrived on time as promised. It was easy to set it up. Stella Insurance, KEEP IT UP!
THUMPS UP TO YOU!
September 8, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We appreciate your kind words and would love any further feedback so we can achieve a 5-star next time.
tell how to put conection on
September 5, 2024
Reply from Stella Insurance UK
Thank you for leaving this review.
We can see you have spoken with an agent in the last few days to resolve your issue, however we will get another call to you to ensure all your questions have been answered.
sorry im not good at reading and…
sorry im not good at reading and writeing . my son dun it. no promlum . thank you
September 4, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
So far so good
September 5, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
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The company has been honest
The company has been honest, and honoured there price. THANKS
September 12, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us and we will ensure your kind words reach the agents you spoke to.
Welcome on board for the coming year!
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
I was very impressed with how you had…
I was very impressed with how you had sorted everything out for me and really impressed with Stella insurance company thank you
September 5, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
We are pleased to have you as a customer of ours for the coming year!
IM STILL WAIITNG FOR MY PHONE CALL
IM STILL WAIITNG FOR MY PHONE CALL! THIS COMAPNAY IS A JOKE
September 9, 2024
Unprompted review
Reply from Stella Insurance UK
Thanks for your further review.
As previously mentioned, we have attempted to contact you by phone and there was no response.
Your details have now been passed over to the internal complaints team.
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Reply from Stella Insurance UK
Thanks for taking the time to leave a review.
We are pleased to hear about your positive experience with us and that you found the online take up process quick and easy to navigate.
Welcome on board for the coming year!
No hassle free as advertised
Purchased an insurance on 20 August but still expecting the delivery of their telematics device apparently posted on 21Aug by Royal Mail 48, after 16 days still waiting :-D
But also received many emails, texts regarding cancelling my policy if I don't activate the device never received and yet extra charges related for cancellation and return of that device but they never mentioned £180 refund of my deposit. This company is a mess, only requesting more time to assist you and minute later sending more of these nuisance emails and texts. So, a new device has been posted just yesterday and if not received within next 48 hours, I will cancel my policy, request full refund and initiate investigation on suspicion of fraud. So sick of these "no hassle" companies.
September 4, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave the review.
We can't trace a policy with the name you have left.
Please can you provide the full name of the policyholder or the policy reference number so we can assist you.
We are keen to put things right.
Reply from Stella Insurance UK
Thank you for the review.
We love all customer feedback and it would be great to know how we can achieve 5 stars next time.
The worst insurance company within…
The worst insurance company within black box do not take insurance from them I'm driving just normal and the company cancelled my insurance in 1 months
September 4, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for the review.
We can't trace a policy under the name you have left the review in.
Can you provide the name of the policyholder, or the reference number and we will be only too pleased to contact you to discuss your comments.
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I have been contacted today via text…
I have been contacted today via text and email demanding that I fit the telematics box that I have yet to receive. So, firstly it is very difficult to fit a device not in my possession. Secondly, my policy does not start until the 21st of September, so, why would I fit a device to my car that is not required until the 21st? No need to call me as I will be calling you in the morning for a full refund of my deposit!
Update,: contacted by customer services, they were very helpful and addressed my issues. I still didn't take out the policy, but at least my gripes were addressed.
September 3, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
Please do allow us the opportunity to call you and put matters right.
We are sorry you have not been happy with your journey so far but would like the opportunity to discuss this with you.
Gloria was very helpful and calm
Gloria was very helpful and calm. She addressed my concern in a non escalating manner and I was happy in the end.
August 30, 2024
Unprompted review
Reply from Stella Insurance UK
Thank you for taking the time to leave this review.
We will ensure Gloria receives your kind feedback.
We are so pleased she was able to assist you.
Quick response
When I approached Stella insurance it was quick response and effective communication
August 21, 2024
Reply from Stella Insurance UK
Thank you for taking the time to leave a review.
We are pleased to hear about your positive experience with us.
Welcome on board for the coming year!
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