Witrigs.com Reviews 261

They sent me the wrong board.
They sent me Realme XT board instead of Realme X2 Pro I ordered. I don't understand, if you don't have the item just don't show them on the catalog PLEASE. F**"CK YOU

Sent the wrong screen. Terrible customer service. Small pp chingchongs. AVOID THESE SCAMMERS.

These scammers sent the wrong screen then when I inform them they condescendingly alluded that I was lying - they even claimed their website wasn't updated with the wrong screen (that's some low IQ customer service lol). Eventually admitted they were dumb after, pretended to remedy their mistake, but just strung me along for weeks saying they will send the correct one. Filed a claim. Read the latest reviews on this fraud of a company (all bad lol).

A terrible experience twice! First the delayed the delivery and when it arrived they missfilled the customs slip so it got returned before I could act. Then when I contacted them 'bout where my delivery was the said it was returned to them. Then they had the audacity and insolence to demand me paying for the deliver cost a second time. Well, so I did and then when I got my "new" screen/display it was dead/blank. My old cracked worked on reconnection but was terribly damaged due to removal. When trying to make a reclamation the female contact only repeated "can you make video" and obviously didn't understand written english (googletranslated into chinese?) so trying to communicate was not only annoyingly frustrating but also a big waste of time.
They got my money and some and I ended up with a defective "new" display. Warning declared - avoid this company.!!!

WARNING!!!
This company sells used and defective spare parts as new. The pages say OEM spare part, but they are all from disassembled phones. Do not under any circumstances buy anything from here.
FRAUDULENT OPERATION!!!

I will not speak about long delivery time. On their website all parts I bought was listed like OEM parts. Battery not OEM, back cover not OEM and not even right color I ordered. Strongly not recommend buy from Witrings.com

I bought a back adhesive, a screen and a battery for my OnePlus8T.
First of, I have got to say I have been very well served by customer support, granted it was to buy more from them. But anyway, very friendly!
I was afraid the screen wouldn't be great as there isn't much garantee about the quality and inherent specification (120Hz, sRGB, display P3). But while I can't assure all is there as I don't have specific tools to verify it, to my naked eye, all seems fine! The fingerprint scanner seems to take longer and as soon as there is a tiny touch water doesn't work at all (which wasn't the case before), but it works, which is fine. The touch screen is less sensitive than before too, i can't use gloves anymore.
The battery lasts at least as long as how the original one was at the beginning.
Everything wasn't perfect, and that's why I gave it 4 stars. The battery was 1mm too long and I had a hard time putting the rigid cable in its slot. I had to push the battery a lot to fit it in. 1mm seems like alright, but it could very well haven't been.
The screen has sort of a coating on it that is spread on 3 vertical bands 1cm wide and one horizontal one. These bands aren't visible when the screen is on, but while off it can be seen under certain reflection angles (many). I tried to rub it with alcohol, but couldn't take it away. I suppose it's a process during manufacturing that made it. Doesn't seem to have consequences, but weird.
All in all, my phone works again, so thank you!

On February 19, I made and paid for an order with urgent delivery (7-10 days). As of today, March 6, my order is not even tracked by the logistics company. It is not known when I will receive the order and whether I will receive it at all.

Deliveries to North America take minimum 5-6 weeks. Aside from that, they deliver excellent quality OEM products, with excellent video tutorials for the repairs.

Tried to cancel an order with them because it never arrived from China. They kept asking me if I contacted USPS first so I gave up on them and still haven't gotten my order.

Just wanted to offset all the negative reviews with my own experience. I've already ordered 3 times at Witrigs and was happy each time with the parts that I received. (mainly a display, rear camera & speakers for an Xperia XZ1 Compact) As far as I can tell, the parts are all genuine and work perfectly each time. The packaging itself is excellent as well.

That said, I can confirm some of the other reviews' comments. Yes, it takes a long time before the packages arrived. (30 ~ 45 days for me in Belgium) Yes, the tracking system isn't that useful. (e.g. the status can be stuck on "processing" even though the package was already sent) Yes, customer support is unresponsive. (I imagine they're a fairly small company based in China, so I can understand it's not always easy to provide fast responses in English.)

Does any of it matter? Not really, in my opinion. The parts arrived, work great and most of all, the prices are an absolute steal, including shipping costs. For this little money, I honestly have no reason to complain. Also worth mentioning: I initially found Witrigs via their Youtube channel. Their repair guides are very clear and well-made; I used them to perform my repairs.

So all in all, their parts gave my trusty phone a 2nd and a 3rd lease on life, which makes me a perfectly happy customer; cheers!

Had good a good experience in the past but this time they only took my money without sending any goods.

I ordered a few items (order 100148360) for my phone two weeks ago, and the order is still in a "processed" status. I just lost my money and I probably will don't receive any items.

Credit card scam! How can they still be allowed to operate?

Fraud, never sent the products. My CC data was leaked as well, fraud transactions happened on my card after ordering with them.

No confirmation email, no shipping code, no nothing. Got my card frauded soon after that. Can't recommend.

My order hasn't shipped after 16 days and customer service is not responding. This is me trying to get their attention. I will change my rating if i get my package delivered.

These guys have sent and resent to me wrong piece of hardware 4 (FOUR) times in a row. Useless, bad quality parts instead of "original" "OEM" ones. Now they even stopped responding to my emails. Money lost. Very bad and frustrating experience.

Days after making the Witrigs purchase my US card was defrauded.
This is a new card and I have not been in the US for several months to use it, therefore there is little chance of the fraud being initiated from any other transaction.
I did receive my goods in a nice box although it took prompting to get the order to be sent after it sat in processing for an extended time. Even when the order was sent, status never progressed past processing on the website.
Anyway, this inexpensive transaction has cost me hundreds of dollars.
See the other review from 'Big D' who reported fraud the same time as my transactions occurred with Witrigs.

4 weeks and no item ,no contact ,and after 2 weeks i was subject to credit card fraud (the same card used to make a purchase on this site ) beware stay away

I tried one order only to have their website fail right at the point of order. It took eight weeks to secure a refund. The second order never shipped. Avoid these people... highly unreliable.