West Midland Shoe Company Reviews 846

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Fast and efficient from ordering online to delivery to my door. The slippers were exactly what I ordered. Stylish, warm and comfortable.

Company replied

Rated 5 out of 5 stars

Sandals arrived promptly but unfortunately had to return through no fault of west midland co. Received a replacement pair but same thing happened had to return these. All very business like so can't... See more

Company replied

Rated 5 out of 5 stars

When my wifes delivery of slippers were received, she found them 1 size too big. I am not very good on comps. so I phoned the company& spoke to a very understanding man who took imeediate action, & so... See more

Company replied

Rated 5 out of 5 stars

Shoes arrived today beautifully packed. They are to wear at my daughter’s wedding & I am so pleased with them. Managed to get them cheaper with West Midland Shoe Company than I could anywhere else. Co... See more

Company replied

Company details

  1. Shoe Store

Written by the company

West Midland Shoe Company is a family run business from the Midlands in the UK. We believe in quality and value which can be seen in our brands, Adesso, Capollini and Free Spirit which we supply to a global market.


Contact info

4.9

Excellent

TrustScore 5 out of 5

846 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and efficient from ordering online…

Fast and efficient from ordering online to delivery to my door. The slippers were exactly what I ordered. Stylish, warm and comfortable.

December 12, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Kathy

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

I do hope your new Slippers are keeping your feet nice and toasty in this awful weather!!

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Advertisement
Rated 5 out of 5 stars

Excellent

Easy to use, very prompt communication and delivery.
Excellent quality at a very reasonable cost, both my Mum and I got a pair of slippers each for less than one one pair elsewhere on the high street.
Thank you for a lovely product

October 19, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Liesl

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you and your mum enjoy wearing your Lugano & Sheffield slipper this winter. We must say they do keep your feet very cosy !!

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 4 out of 5 stars

Super comfy shoes

Super comfy shoes. Wish they were sold in the USA. Would like to see more from this brand and more color options. So comfortable!!!

May 12, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Jamie

Thank you for taking the time to write us a 4* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Ziri Sandals and you never know what the future may hold.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

These are the most comfy supportive…

These are the most comfy supportive shoes, excellent service too.

May 19, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Margaret

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Jada trainers.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 4 out of 5 stars

Sandals

Great sandals good suppor

April 26, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Mrs Walker

Thank you for taking the time to write us a 4* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Alexa sandals in this lovely weather we're having at the moment.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Advertisement
Rated 5 out of 5 stars

Replaced pair sandals that had faded

Replaced pair sandals that had faded

April 28, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Lydia

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Fairmont Sandals sandals in this lovely weather we're having at the moment.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Good company to buy from.

Good, fast delivery. Lovely sandals. I would recommend this company. I have used them before and I am very satisfied with the service I received.

May 2, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Jennie

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying your Maddy Sandals and are sorry that you had to return your Jada Trainers.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

100% reccomend..Great service..great…

100% reccomend..Great service..great delivery..Great value

May 1, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Clare

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Very Comfortable and smart Looking Sandals

Bought to wear on a trip which would include a fair amount of walking. Wore them in house for a few days first. Highly delighted, they are easy to put on and very comfortable. Really pleased with price well worth the money. These will be my go to sandals.

April 30, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Susan

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We are so pleased that you delighted with your Cleveland shoes and we hope you had a very good trip.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Advertisement
Rated 4 out of 5 stars

Quick delivery and a good product

Quick delivery and a good product

April 29, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi John/Kathleen

Thank you for taking the time to write us a 4* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Most comfortable shoes ever

Perfect shoes really comfortable and excellent service,I will be using again

April 29, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Diane

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Cleveland Sandals in this lovely weather we're having at the moment.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Excellent service.

Excellent service.

April 20, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Mrs Adam

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Excellent service

Excellent service and product as advertised - very happy with this service

April 14, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Morven

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Advertisement
Rated 5 out of 5 stars

In order to use the introductory…

In order to use the introductory discount I was offered as a new customer, I had to place my order over the phone (the website wouldn’t give me a promotion code when I signed up). The lady I spoke to was very friendly and helpful. The sandals arrived in 48 hours and they are perfect. I’ve had Earth Spirit sandals before so I know they are good quality. These are really comfortable and attractive.

April 14, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Tom/Helen

Thank you for taking the time to write us a 5* review.

It was lovely talking with you, we are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you are enjoying wearing your Alexa sandals in this lovely weather we're having at the moment.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Incredibly prompt delivery and good…

Incredibly prompt delivery and good quality product

April 3, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Janet

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Fast delivery

March 31, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Margaret

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy wearing your Wickford Sandals in this lovely weather.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Very accommodating and helpful,

Very accommodating and helpful,
with a superb quality product.

March 11, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Jill

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Advertisement
Rated 5 out of 5 stars

Sandles arrived in a timely manner

Sandles arrived in a timely manner. As it is winter I won't be wearing them till summer, also for my casual dress with capris

February 1, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Mary

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you enjoy wearing your Juliet Sandals when the weather warms up .

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

By mistake I ordered and received wrong…

By mistake I ordered and received wrong size boot. A very helpful member of staff resolved the problem. The correct pair arrived within a few days. One very satisfied customer.
Customer care EXCELLENT !!

January 6, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Susan

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We do try our best to resolve any queries as quick as we can

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

Rated 5 out of 5 stars

Excellent service.

Always excellent service from this company. Communication is informative and delivery was fast

January 3, 2025
West Midland Shoe Company logo

Reply from West Midland Shoe Company

Hi Georgina

Thank you for taking the time to write us a 5* review.

We are a small family business, and strive to offer excellent quality & service at every step at WMSC so it's wonderful to hear it recognised.

We hope you like your Punter Boots.

We appreciate your custom greatly and we look forward to receiving further orders from you in the future!

West Midland Shoe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look