Wolt Reviews 426

I want to order something from wolt, but when i swipe my purchase it just says error and that the order can’t be taken.I have 15€ in coupons and i want to spend them!

Have you ever noticed they are charging users different service fees? I have to pay 1.39€ for each order while my boyfriend pays 0.99€. This has been going on for the whole year already. Wolt told me it depends on venue, location, weather. When we try to choose the same restaurant, same item, same address, same time we still both get different service fees. We both have Wolt+ and it is ridiculous that we additionally have to pay service fees on top.

Besides that: there is something wrong with pretty much every single order!!!! Something is missing, it is delayed or totally cold or even the total wrong order.

Nowadays Wolt takes up to half a day to full day before they even reply to order issues. Then they refund even less then the missing item had cost. It is just outrageous.

I have over 200 orders from several years using them but it is time to say goodbye.

I don't really had any issues with couriers, they usually delivered it quick once it was ready but I'm feeling bad how low they get paid to do the dirty work while the owner of Wolt was now voted as the richest person in Finland.

Wolt has this idiotic policy that if something has to be replaced, they won't charge you extra. In practice this means that nothing will ever be replaced, because stores are so stingy. They simply ignore what you ordered. So you end up with a grocery order without any bread, or without any milk, and have to go to store anyway after paying 8 bucks for the delivery. In most cases you cannot contact the store, or the delivery has already dispatched by the time they inform you about the changes.

If you need to contact customer support, prepare to spend hours. There can be 30 minutes between each reply. They're delaying for so long that you'll either leave or fall asleep. Some customer service personell have been rude or gone permanently offline in the middle of the conversation. The one I've been talking to for the past 65 minutes uses their nose to type and keeps "forgetting" what I wrote in the last message to avoid refunding 3 measly euros that I requested.

The app informs delay in delivery only after finishing placing an order. Why don't you warn for the delay before the customers confirm the order? It would have given the customers option to choose a different restaurant for faster delivery. This feels like being fooled

Order the same grocery items from Wolt Market. It delivered more than hours and also damaged two items.

I ordered a fast food in a delivery service that became the slowest food service in my life. And they gave ZERO importance to it.

When I ordered, the delivery time estimated was 30/40 min. A bit after, it jumped to 120+min.

I've contacted them in the day the problem happened and hope to hear some resolution on what happened, but not surprisingly, never heard from anybody.

Today I've contacted them again to check if they figured out what happened and obviously, nothing. I've complained and spent HOURS talking to the costumer service just for them to say that everything was fine and the delivery was made 4 min before the time (I've ordered at 10:30, it arrived around 12:30). How ridiculous was that?

Everything I shared and said was just ignored and I got no compensation even. Ridiculous.

They didn't work on solving the situation, figuring out what happened or even in compensate me for this.

Oh yeah, the compensation couldn't be done because I used Klarna to make the payment - which doesn't involve money and gave me the food for free, ofc (ironic).

The worst app to use for delivery!!! Couriers are very unprofessional and always in late. The customer support answer after many hours and didn’t want to refund me after I received cold and disgusting food.

I always order from wolt. But unfortunatly i will never order again. U order one thing you get another. They do not want to give u a refund unless u return the item they sent u wrong in the first place without replacement. This is not customer service. The restaurant is at fault they compensate. I work in hospitality and thats what we do to recover the client. And Giorgi from wolt was not helpful at all. How you have this person to work with you? I deleted the wolt app. Using holt from now on.

Worst delivery service ever, stolen my money, order and were very rude and did nothing at the support.

Courier was late almost 1 hour before delivering the wrong order, attempted to request him to confirm the order where I clarified that order is from different restaurant based on the slip on the bag.
The courier asked to contact the customer support to fix the situation.
After waiting for over 15 minutes for customer support. The support representative had little to no english at all.
The support staff went further with multiple insults which were obvious from the level of english and dependency on the translator.
In conclusion I realized that am wasting my time on the worst customer support that accepts to have delivery partners with worst attitude i’ve seen in my life.

hi guys. i saw alot of bad reviews about wolt. wolt is bad wolt is not good company bla bla etc... let me tell you something

i was working in the wolt for last 4 years but not anymore.

they are not giving enough money to the couriers what couriers deserve. because everything is messed up when they decide to not giving shift hours and hire unlimited couriers.
1) first of all they cut shifts hours. means courier will get paid only when he or she deliver the order otherwise nothing. they did this because they need unlimited couriers on roads all the time.
2) they don't give any type of compensation to the courier. they played dirty tricks with wolt courier application.
3) if courier is going to deliver 2 orders at same time then he will get paid for only 1 order delivery distance. for another order delivery! payment will go to wolt account. in simple words they are stealing couriers money. its tricky to understand but yes this is true and couriers know about this.
4) they play videos on you tube and on other media that couriers can make 8 thousand or 9 thousand in month because they want as much as possible couriers on road without paying them any single centt. people leave their permanent jobs and start working food delivery with wolt. when the realize the advertisement was a trick! it was too late to get their permanent job back.
5) people don't know how they are playing with their mentality. they are keep fooling peoples specially who are working with wolt as courier.
6) they don't pay any tax because they know the loopholes

i will say they are biggest thief's of Finland.

while working, courier loos their temper and they mess with the food and customers because this is all what they can do.

Couriers are not happy
Restaurant are not happy
Customers are not happy

Only Wolt Investors are happy because they are making millions

Ordered on the app, copy and pasted the address I had the app auto filled wrong address so the driver could not find me but they did not resolve it and I did not receive my food with no refund or help. Use Foodora app instead.

Genuinely how is this even an app! Send you rubbish food and then when you show pictures of your food with things in it, you don’t get a refund you get sent a love heart. Genuinely don’t bother, unless you want to be sent inappropriate emojis! Deletes app immediately

Wolt takes payments from my credit card and refuses to explain what transactions have been made with my card because I am not using Wolt.
They say that due to data protection, they cannot say what transactions are made with my card.
It would be the same that the bank takes money from my account and says that due to GDPR they cannot say why they took money from my account :)

Courier guy took the order and i missed the call When he reached õut and after 15 mins. When contacted customer care , they tõld that courier took the food with him and wont deliver it plus they refused to refund.

First we got an uncomfortable long estimated time for delivery of 40-50 min. But due to sickness in the family we opt to use Wolt anyway. When the order was sent and paid we got another estimate of 55-65 minutes.

Even if the food got delayed a few minutes our daughter would still be able to eat before her night routines, but now they changed the delivery time with 15 minutes without first giving us a notice or warning.

We then expected that things would turn worse.

Did we get it on time? As you have guessed, no! It took exactly 90 minutes for delivery. Obviously the food got cold and the cold supplements got warm. Our daughter? We already made her an omelette and she was off to bed.

But how about the compensation from the customer rep Julia? Despite us having taking screenshots (always do that when dealing with scammy businesses like this) she made the laughable claim that it was only 11 minutes delayed and nothing to get compensation for.

This was in Gothenburg, Sweden.

Unacceptable service. Waited 3 hours for my order, while the delivery guy was constantly lying. I think he was just hungry and ate my dinner. Extremely rude and inefficient customer support. After 3 hours waiting (15 mins in the cold outside where the delivery guy was supposed to be - only he wasn't) they refunded my order without any compensation. Delete your account and never use these scammers

I have ordered a lot of food from restaurants from both Wolt and other delivery firms. But wolt has unfortunately not a good service or quality anymore. Food arrives late, after the chaufför has been circulating through the whole city. Food is cold upon arrival when ordering from Wolt and has to be microwaved after which for example hamburgers with lettuce tastes awful. Customer service is a joke: they apologized that the food is cold, and tried to explain that ”at a 3km drive food can sometimes be cold” and offered no refund or discount codes, because according to their ”rules” the making of the food and delivery should take 45-50minutes and if the food is cold, it is the customers fault because they live 10minutes drive away from the restaurant. Next time I walk to get the food, it is quicker! Wolt is terrible, avoid at all cost and look at other reviews at trustpilot at 1.5/5stars which is accurate.

the person delivering the order didnt give the order and has been outside for 50 minutes and wolt support claims the address is wrong and it isnt. refuse to refund and they give a coupon code as compensation. the person delivering also left the neighborhood 3 times and its been 1 hour 30 minutes since order and they claimed it would be delivered in 20 minutes

It used to be a good app but got so much worse in Poland. The deliveries are delayed and the customer support is awful - they just send you emojis with zero helpful content.