Wonderbly Reviews 84,383

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 10,646 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the products, often describing them as high-quality, phenomenal, and beautiful, with excellent print and construction. Many appreciate the ease of personalizing items and the overall user experience, finding the website easy to navigate and the ordering process simple. People frequently mention the books as wonderful and special gifts that are well-loved by recipients. However, some customers experienced issues with delivery services, noting that some orders were lost in the mail or arrived late, causing disappointment for special occasions. A few people also felt that the print size in some books was too small, making it difficult to read, or that the content selection for personalized articles was not always ideal.

What people talk about most

Product

Clients share positive opinions on product, frequently highlighting the excellent quality, beautiful... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the fantastic and amazing quality of... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the fast delivery, with some... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

User experience

People report positive experiences with the user experience. Customers praise the ease of navigating the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a family adventure book for my mum-in-law for Mother’s Day to read with my 3 children and she absolutely loves it!! My 4yo son is really into scavenger hunt books and they were both so into t... See more

Rated 5 out of 5 stars

This is going to make a wonderful gift for my son and daughter in law who are expecting twins in June. Giving it to them as a pre Mother’s Day Father’s Day present. High quality, start to finish in a... See more

Rated 5 out of 5 stars

This book is beautiful. It would be good if they had more options for the characters’ appearances (more ethnicities, variety of hair color, facial hair, glasses, body type, etc.) but the available op... See more

Company replied

Rated 5 out of 5 stars

Have purchased 4 of their hard back books thus far for grandchildren and nieces. The quality and print are excellent, and the personalization makes them truly special books!! Everyone who has receiv... See more

Company replied


Company details

  1. Book Publisher
  2. Childrens Book Store

Written by the company

Wonderbly makes unforgettable personalised books for the people who mean everything.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

84K reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Fabulous quality and creativity

Fabulous quality and creativity
Put a huge smile on the whole family's faces..love your compamy

April 10, 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review!

We're so happy you're more than satisfied with the book's quality - that's exactly what we're aiming for. We hope you'll think of us again when you're shopping for your next gift!

Thanks again for taking the time to share your experience with us. :)
Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

Great variety, quality and delivery speed

Offers a large variety of book options, great personalization feature within the books, and very high quality products. The production and delivery timeframe is very fast.

April 21, 2026
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Reply from Wonderbly

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience with us.
We're so happy the order arrived promptly and hope the book will be a big hit!

Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

This is the second time I’ve ordered a…

This is the second time I’ve ordered a children’s book from Wonderbly and I couldn’t be more pleased. The ordering, fast delivery and super high-quality of the book were wonderful. Thank you for a great customer experience!

April 21, 2026
Wonderbly logo

Reply from Wonderbly

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience with us.
We're so happy the order arrived promptly and hope the book will be a big hit!

Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

Love the Wonderbly books!

The book is such great quality! It’s colourful, sturdy, fun, and the personalization just makes it such a special gift!

April 21, 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review!

We're so happy you're more than satisfied with the book's quality - that's exactly what we're aiming for. We hope you'll think of us again when you're shopping for your next gift!

Thanks again for taking the time to share your experience with us. :)
Best wishes,
The Wonderbly Team

Rated 4 out of 5 stars

The books are great

The books are great. You need to plastic wrap the books protect from the elements. The books were all wet due to storms in our area. You did replace them and thank you, but I was unable to gift them in time.
Think about packaging for the weather..

April 14, 2026
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Reply from Wonderbly

Hello,
Thanks so much for your feedback! We are really sorry for the inconvenience! We will share your message with our printhouse team.
Best wishes,
The Wonderbly team

Rated 5 out of 5 stars

My brother-in-law (76) loved the book, both the concept and the quality of the product.

My brother-in-law (76) loved the book, both the concept and the quality of the product. It arrived very quickly with correct cover info.
Thank you!

April 14, 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review!

We're so happy you're more than satisfied with the book's quality - that's exactly what we're aiming for. We hope you'll think of us again when you're shopping for your next gift!

Thanks again for taking the time to share your experience with us. :)
Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

Very Pleased.

Great quality and arrived very quickly. Secure packaging and exactly described or better. Would definitely buy again from Wonderbly.

April 14, 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review!

We're so happy you're more than satisfied with the book's quality - that's exactly what we're aiming for. We hope you'll think of us again when you're shopping for your next gift!

Thanks again for taking the time to share your experience with us. :)
Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

100% would recommend to first time parents!!

My book was printed and shipped very quickly and even got here earlier than the expected date. We celebrated early due to circumstances and she was brought to tears, she now cherishes it and shows it off whenever given the opportunity 10/10 in all departments

April 19, 2026
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Reply from Wonderbly

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience with us.
It's so lovely to hear you'd recommend us! :)

We hope to see you again soon.

Best wishes,
The Wonderbly Team

Rated 1 out of 5 stars

Never received my order and the rep…

Never received my order and the rep didn't believe me that the parcel was already tagged as lost despite of the multiple phone calls I made with UPS and email exchange. Lydia said I just didn't want the item anymore. Also, Lydia didn't know that UPS use 2Go.

April 21, 2026
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Reply from Wonderbly

Thank you for your review and I'm sorry you've found the experience frustrating.
We can see we have followed your request for a full refund, that is what our agent was referring to in the replies.
As you can see, we're more than happy to take responsibility when the order is lost, however please bear in mind we can only acknowledge this information when it comes from our shipping partners, not external carriers.
We're sorry this experience has not gone as expected, but we hope to be able to offer you a better service in the future.
Thank you for your understanding,
The Wonderbly team.

Rated 5 out of 5 stars

Five Star Service from Jenna and her team

I had the best service from Jenna and Wonderbly. Being in South Africa with no postal service created issues which Jenna and her team solved immediately. They answered queries without delay and were always helpful and accommodating. I would highly recommend them.

April 15, 2026
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Reply from Wonderbly

Thank you so much for your kind words!

We really appreciate you taking the time to share your experience with us.
It's so lovely to hear you'd recommend us! :)

We hope to see you again soon.

Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

Making my custom book was easy

Making my custom book was easy. When I received the book, I was very impressed with the quality.

April 9, 2026
Wonderbly logo

Reply from Wonderbly

Thanks for your review!

We're so happy you're more than satisfied with the book's quality - that's exactly what we're aiming for. We hope you'll think of us again when you're shopping for your next gift!

Thanks again for taking the time to share your experience with us. :)
Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars
Wonderbly logo

Reply from Wonderbly

Thank you so much for your kind words!

We really appreciate you taking the time out to share your experience with us.

We hope to see you again soon. :)

Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars

30th birthday gift

I purchased this book for my daughters 30th birthday, she absolutely loves it.
The ordering was simple, the delivery was prompt, and the product is quality.
Its a gift she will keep and remember.
Thank you.

April 10, 2026
Wonderbly logo

Reply from Wonderbly

Oh, this is fantastic to read!

Thank you so much for taking the time to share your review. 🥰

Your kind words are very much appreciated and we look forward to your next visit.

Best wishes,
The Wonderbly Team

Rated 5 out of 5 stars
Wonderbly logo

Reply from Wonderbly

Hello,

And thank you for leaving us your review on Trustpilot!
Your kind words truly warm our hearts. Thank you for taking the time to share them with us. :)

Best regards,
The Wonderbly Team

Rated 5 out of 5 stars

Adorable book

Adorable book!
I ordered one for my 3-year-old great nephew, who has a new baby brother. Now that I’ve seen how cute it is, I’m ordering one for my 2-year-old great niece, who will have a baby sister soon.

April 14, 2026
Wonderbly logo

Reply from Wonderbly

Hello

And thank you for leaving us your comment on Trustpilot. :)
We are glad that the book has won you over!
See you soon for new adventures,

The Wonderbly team

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