Woodartdeal Furniture  Reviews 

198
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely long delivery times, tracking difficulties, and unexpected delays because items shipped directly from overseas. People also noted that products often arrived with disappointing quality, visible damage, or missing installation hardware for assembly. Some reviewers were happy with their items, mentioning that the wooden furniture looked beautiful, solid, and well-made once finally delivered. Others also appreciated the polite customer support team when tracking packages, answering questions, and resolving small order problems. A few buyers found the assembly process straightforward and were satisfied with the final appearance in their homes.

What people talk about most

Product

Users describe ambiguous interactions with products, as many reviewers report that items such as live-edge... See more

Quality

People report ambiguous experiences with quality, as many reviewers highlight stunning designs, solid... See more

Delivery service

Customers consistently note negative experiences with delivery service, highlighting that shipments from... See more

Customer service

Consumers find customer service to be deeply divided, with many reviewers praising prompt and helpful support... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was very excited to see these beautiful natural looking wood shelves. It was intended as a Christmas gift. I ordered a month before Christmas. It arrived 6 weeks later, without any shipping date inf... See more

Rated 2 out of 5 stars

The biggest issue is that it comes with Incorrect installation hardware. It comes with hardware for cement not drywall, maybe because houses in china are made of cinderblock. No customer service help... See more

Rated 2 out of 5 stars

Product taking too long to deliver; going on 4th week now. Comes from China and that part is hidden well. Quality of product is below average. Pay more at Mystic Barrels but get much better quality... See more

Rated 3 out of 5 stars

At the joint where the drawer meets the tabletop, the finish absorbed slightly differently. Structurally, everything is solid, and most people wouldn't notice this - but anyone who's used to looking a... See more


Company details

  1. Furniture Store

Written by the company

Woodartdeal is an online furniture store focused on wood-centered furniture and home pieces for everyday living. We have served over ten thousand customers to date. Inspired by warm American-style home design and practical craftsmanship, our products are developed with experienced factories and workshops, with attention to material selection, structure, finish, and everyday usability. We are committed to balancing style, function, and accessible value. Through stable production partnerships, rigorous product reviews, and active customer feedback, we continuously work to improve our offerings. Our goal is to provide furniture that is practical, attractive, and suitable for real homes. Good furniture should be supported by clear service, careful packaging, and responsive after-sale support. If you have any questions, feel free to contact us.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

198 reviews

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2.4

All reviews

(198)

111 reviews in the last 12 months

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Rated 2 out of 5 stars

I ordered a side table that was…

I ordered a side table that was supposed to come in 5 weeks. After 9 weeks I contacted them. The response was that they were sorry but the warehouse that serves my location was out of them. Huh? That doesn't sound like made to order. I researched and it was held up in customs. Clearly coming from China. When it finally arrived after 11 weeks it was a piece of wood, legs, and screws. There was no packing list or instructions for assembly. No holes in wood showing where you're supposed to install the legs. So basically it's made to order by me...not them. Lol. I tried contacting them a few times with zero response. DO NOT RECOMMEND!

November 5, 2024
Unprompted review
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Rated 1 out of 5 stars

Scam company. Do not buy!!

Like all the other reviews, this is a scam company for China. Do not buy from them. We ordered a floating live edge shelf and it came way lighter than the original picture and the edge was not live at all. Completely different from the picture. They have since removed the picture we took a screenshot of when we bought it. When asking for a refund they said they could refund 5 dollars. Then 8 dollars. Then 15 dollars and begged us to accept it or they would lose their job. In addition to that, when we bought the shelf in October, they were advertising that they make everything in the US and had a California address for the business. When we recently went back to look, the address was updated to an address in China. Very confusing, but in hindsight, clearly a scam.

December 2, 2024
Unprompted review
Rated 1 out of 5 stars

Just like all the other reviews

Just like all the other reviews, this company is a full fledged garbage company from china. PayPal is refusing to work with me because the transaction already went through. What a f'ing headache.

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Total scam, cheap, refuse refund

Advertised end tables made from oak bourbon barrels. Nope. Cheap Chinese knock offs. The table top is actually a veneer photograph of wood!

Refused to refund full amount. They offered $20. Communicating with them is like playing a game. Total scam company from China. DO NOT BUY FROM THEM.

November 25, 2024
Unprompted review
Rated 1 out of 5 stars

Floating shelves.

I ordered floating shelves. Product took over a month to get. Shelves came in looking way darker than website image. One side of shelf unfinished. Mounting holes in shelves were drilled larger than mounting hardware resulting in shelves sagging on the wall. I needed to order new mounting hardware from Amazon to finish the job. Not impressed with this company at all. To be fair, I never gave them a chance to correct the problem.

October 31, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY, DEFECTIVE. YOU PAY RETURN SHIPPING

Purchased live edge behind the couch table on September 21st, didn't receive the item until November 13th. This company is based out of China. DO NOT purchase from this website. I can confirm there are visible sand marks on the table top. Additionally the pilot holes where the legs are supposed to be screwed into where drilled too far apart so the crossbar did not fit making the item not VERY wobbly. Seller offered another crossbar but it would take 30 plus days to be shipped and I am not confident the new one would even fit. All communication was done at 1130am CST via email. The company is a scam company. Do not purchase with PayPal because PayPal does not do anything. I am now being forced to pay for SHIPPING to China to return the item, which is $275. So I am out this amount for a defective item. DONT BUY FROM THIS VENDOR. YOU HAVE BEEN WARNED.

September 21, 2024
Unprompted review
Rated 1 out of 5 stars

Listen to the other low rated reviews

Listen to the other low rated reviews. Woodartdeal is a scam company based out of China that is pretending to sell homemade pieces made in the US. Not only does the delivery take long but you will either not receive your purchase or you will receive something that does not match the quality and image of what is advertised on their site. Communicating with them is a pain as any request to return the item will be met with low ball offers of $10 or $20 refunds and a lousy promise to give feedback to their team for the error. Save yourself the headache and use a reputable seller.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

These are nothing but Chinese scammers

These are nothing but Chinese scammers. We received our table after waiting over two months. on opening the packaging, we discovered excessive damage and this is not a live edge walnut table. It looks like some sort of composite with a painted on wood grain. This is not a US based company. Beware they will sell you junk and it will take you forever to get your money back the table you receive if you receive anything won’t even look like what they have pictured on their website, save yourself a headache and find somebody else to buy from.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

5 STAR FAKE REVIEWS. CHINESE SCAMMERS!!!

All the 5 star reviews may say they are verified but they are all fake. Not a signal one is real. The 1 stars reviews however are. The company is China based not US as the site leads you to believe. As stated by the handful of people that actually received something which is rare despite China being the world’s leader in walnuts they received warped slabs of pine. I myself fell for this before digging deeper and discovering. PayPal time to dispute ran out as they delay everything past the point. There is no return process if you do receive something which won’t be what you ordered as nothing is made of solid walnut just a heads up you’ve been warned. Hope you save yourself the headache.

October 25, 2024
Unprompted review
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Rated 2 out of 5 stars

Disappointed- doesn't look natural

I ordered a console table from this company because of the positive reviews on another site and had the dimensions I needed. Took a while to be shipped to me. It is sturdy and the dimensions were correct. Those are the only positives. The wood doesn't look natural and has been painted. There's a very strong odor. Doesn't look like the photos on the website. Disappointed.

November 14, 2024
Unprompted review
Rated 1 out of 5 stars

If I could rate this company less than…

If I could rate this company less than one star, I would. We received something completely different than what was pictured (a pair of "bourbon barrell" shelves.) They were pieces of stained wood and clearly not from a bourbon barrell. Nothing at all like what was pictured. The response for a refund or replacement has been pathetic and we get responses like "please accept $10 so I don't get fired... I have a family to feed and can't loose my job". We're still going in circles over a month after contacting the company.

Do not buy from this company.

October 29, 2024
Unprompted review
Rated 1 out of 5 stars

Still waiting

We ordered our table on August 14th; it’s now October 8th. I’ve emailed them several times and they just keep saying it’s on its way. I had gotten a tracking in the first email, but it’s no longer there. I’ve emailed again and they aren’t replying. I’ve asked for a refund.. nothing.

UPDATE: on October 13th I got an email my packaged was delivered. As I click on the picture that post in the email, it was not my house. And the address said Norman. I live in Blanchard which is a 30 minute drive from my house. I’ve reached out to fedex and I just keep getting that it’s being looked into. When I try to reach out to Woodard, I get no reply. I believe this company is a scam!!

So disappointed!!

August 13, 2024
Unprompted review
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Rated 5 out of 5 stars

I am so happy with this purchase

I am so happy with this purchase! The bar cart arrived quickly and it's even more beautiful in person.

September 21, 2024
Woodartdeal Furniture  logo

Reply from Woodartdeal Furniture

Hello Elsa,

Thank you for sharing your feedback with us! We are delighted to hear that you are so happy with your purchase. Ensuring a seamless and efficient shopping experience for our customers is a top priority for us, and we are thrilled that the bar cart arrived promptly and met your expectations.

Your satisfaction with the purchase is truly valued. If you have any more feedback to share or if there is anything else we can assist you with, please feel free to reach out. We are grateful for your support and thrilled that the bar cart has brought you joy.

Kind regards,
Woodart Team

Rated 4 out of 5 stars

Comfortable and Chic

This side table is so sleek and modern! It's sturdy for being so lightweight and it was a great price too! It would be nice if it had a drawer for a little bit of extra storage.

September 12, 2024
Woodartdeal Furniture  logo

Reply from Woodartdeal Furniture

Hello Elizabeth,

It's fantastic to know that you appreciate the sturdiness of the table despite its lightweight build. Ensuring that our products are durable and well-made is important to us, and we are pleased that the table meets your expectations in this regard.

Your feedback about the desire for a drawer for extra storage is noted. We appreciate your suggestion as it helps us understand how we can further enhance our products to better meet your needs.

Your satisfaction with the side table is truly valued. If you have any more feedback to share or if there is anything else we can assist you with, please feel free to reach out. We are grateful for your support and thrilled that you are enjoying the comfort and style of the side table.

Kind regards,
Woodart Team

Rated 1 out of 5 stars

fake ass company- got a table

fake ass company- got a table, not cheap. it was marketed as wood it is a poorly painted piece of garbage and you're responsible for sending it back to china

September 26, 2024
Unprompted review
Rated 1 out of 5 stars

It's been 45 days since we ordered

It's been 45 days since we ordered (August 10th). Customer Service has given us numerous excuses (lies) as to why our items are not here yet, my favorite being "It is coming by sea". We spent close to $800, and they have not provided a refund as promised, and they have now ghosted us and stopped responding all together. DO NOT ORDER FROM THIS COMPANY!!!! THEY ARE CLEARLY A SCAM!!!

August 8, 2024
Unprompted review
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Rated 1 out of 5 stars

Woodartdeal.com is a scam

Placed an order on 8/8/24 for a live edge table. To this day I have no table and no tracking information. Have contacted the company several times keep getting excuses on why potentially there could be delays but no resolution finally had to file a dispute with my credit card company because it is obvious this company is a scam and is not actually sending anything. I would avoid this company like the Black plague. Upon during research online after getting the runaround I found this company is Chinese based and only registered their website within the last few months so it is definitely a scam avoid it all cost. Update: as of 09/28/24 requested a refund over two weeks ago and have had no reply from company.

August 8, 2024
Unprompted review
Rated 1 out of 5 stars

FALSE ADVERTISEMENT / SCAM

This is not handmade quality furniture. IKEA is better quality. For the price my aunt paid for a dresser ($500) we received a flimsy dresser with two drawers that were broken, and damaged corners from the shipping (from china). They make their website look as if you are receiving high-quality pieces when in reality you are getting flimsy low quality furniture. Now they are going back and forth on the return process even though their website says "easy-returns", trying to compensate a fraction of the cost of the piece. DO NOT BUY FROM HERE!

September 5, 2024
Unprompted review
Rated 1 out of 5 stars

Very poor quality, a scam

After more than 8 weeks took delivery on very poor quality behind sofa bench for $560 table is badly warped and very poor quality Finish initiated a return they have not followed through with the return and there is no satisfaction guarantee this place is a scam. It comes from asis and is very poor quality.

July 3, 2024
Unprompted review

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