Wood Flooring Kent Reviews 125

Fantastic customer service. Really helpful and fast processing of my order. Highly recommended.

There was a cardboard envelope posted through my letterbox but nothing in it. Therefore I havent received my sample I paid for

Fantastic from when the order was placed and delivered 10/10

8Just the same horrible company as leader floors. Complete incompetence from top to bottom. Delivery drivers dont even know who they work for and then dont bother to fix their basic mistakes.

How can someone really be incompetent at delivering packages?

Their claim to be independent is a clear indication of their pathetic lies. They as well as leader floors and their pathetic courier company are all owned by the same people. All of them as incompetent as each other.

They are doing everything they can to remove this review showing just how bad of a company they are that they try to hide real reviews.

"We dont remove reviews" but iv had 3 different people try to remove this.

Your delivery driver said he "only" works for leader. When I called you about the issue, straight away without me mentioning any other company names you already knew the issue was regarding leader. If you use the same systems and have access to other companies delivery data then you are clearly the same

Ordered samples late at night, confitmation of dispatch received early next morning. Excellent!

The quality of the flooring and the cost was amazing.
The delivery service was quick and also free.
Sales and after sales were brilliant and helpful.

Friendly efficient service, great price, flooring looks very good. Would definitely recommend. Fitted today

Great service and communication, saved us money and we got a decent delivery that worked well for us

Delivered on time and looks a great product. My only negative was that I did not receive a confirmation of order only something from Link (?) I thought this was part of the process as it asked me to verify my email, which I did…only to find it was something trying to sign me up for their service. I neither wanted or asked for this. ( knowingly )

East deal with easy contact do what they say they are going to do

I found the best price here, even compared to some of the biggest online merchants. Shipping was super fast, and when an issue came up, they resolved it the same day and even arranged a Saturday delivery. Excellent service and great customer support — highly recommend!

Ordered 21 packs of Krono boards had fitters come who were unable to lay the floor because the boards would not fit together properly and the more laid the worse the problem got. Contacted Wood Flooring Kent where they were purchased from and they immediately offered replacement of the entire 21 packs. The fitters came again unfortunately the replacements were no better than the first lot and the fitters advised that they were not fit for the purpose. I've been told that the discrepancies fall within their tolerance levels. Wood Flooring Kent are now demanding the return of 21 unopened packs. Obviously a number of packs were opened in an effort to fit the floor so that is not going to happen. I have now contacted Trading Standards and will be asking for a full refund.

Everything will be fine unless you have a problem with the floor. If you do be prepared for a lot of arguments and frustration. Worst customer service of any company I’ve ever dealt with. They can only be reviewed on their website via an invite link which speaks volumes. Avoid.

After reading good reviews we chose to order our flooring from this company and received email confirmation that the delivery would be made between 8-5pm today. We waited in all day and, at 4pm as we hadn’t heard anything I decided to telephone to enquire.
I was immediately put on hold for 10 minutes to then be informed that when the order was being put onto the lorry this morning they found it was damaged so it obviously couldn’t be sent out. I said I understood that things like this happen but didn’t anyone feel it appropriate to let the customer know to save me waiting in all day! At this point the telephone was put down! I immediately phoned back and got through to the same gentlemen who said he’d been having problems with his phone! I was then told that the company had no idea that the flooring had been damaged hence they hadn’t contacted me and all they could now do is rearrange delivery. I pointed out it was a good job I had phoned them then!
I was then told that the next delivery would be on Friday. I explained to the gentleman that this is now a problem as I have booked fitters who are supposed to be here on Friday!
The response was a half hearted apology with no sincerity!
I then informed the gentleman that I now have to cancel the fitter which would likely incur a cancellation fee and would have to wait in all day Friday in the hope that the delivery makes it and asked if there was any goodwill in relation to this. This is when I was blown away. I was told, by apparently the Customer Services Manager, that he understood and as goodwill he would ask the transport company to take extra special care to ensure our flooring didn’t get damaged!!!!! When you order something isn’t it an expectation that it doesn’t get damaged not a bonus!!!!!!
In desperation I asked to speak to a director or someone that could actually empathise and had some understanding of contracts so I was once again put on hold only to be told when the gentleman returned that person was “in a meeting”! Being totally shocked by the lack of interest or concern in our problem I felt the best option was to cancel my order however when I asked for an immediate refund as I would now need to source a floor from elsewhere I was told it’s a standard 3-5 day wait! I again pointed out that we have the ability to BACs money immediately now I was met with long silences followed by a repeated, uninterested response of I can issue a refund but it’ll take 3-5 working days as it states on our website contracts (obviously contracts are very onesided)
Anyway to cut a long rant short, I am currently £850 out of pocket, with no floor and a fitter contractor who wants £50 cancellation fee! Thankyou Wood Flooring Kent! Poor service and could I recommend some training for your customer service manager!

⭐️⭐️⭐️⭐️⭐️ Outstanding Service

I had an absolutely 5-star experience with Wood Flooring Kent and wouldn’t hesitate to recommend them to anyone looking for quality flooring and top-notch service.

From the very beginning, the staff were professional, friendly, and incredibly helpful with all my questions. They really took the time to ensure I had all the information I needed, which made the whole process smooth and stress-free.

What stood out immediately was the generous sample size they provided—much larger than any other company I tried—and it even came with a detailed brochure. No other company I contacted had gone to that level of effort.

The floor was delivered in just a couple of days, which was a pleasant surprise after dealing with other companies that took over a week. Delivery was right on time with no hassle whatsoever, and the live tracker to follow the delivery driver’s progress was a great touch that gave me peace of mind.

Price-wise, the flooring was even slightly cheaper than what I found elsewhere, making the whole experience not just smoother but more affordable too.

Unfortunately, I had also ordered samples—and even the same floor—from other companies that turned out to be unprofessional, rude, and completely unreliable. Wood Flooring Kent was the total opposite: a breath of fresh air.

I’ll 100% be ordering from them again in the future and have already recommended them to friends and family. If you're after high-quality flooring and first-class service, don’t waste your time elsewhere—go with Wood Flooring Kent.

Ordered nearly £1000 of laminate flooring from this company, asking for a delayed delivery date to accommodate our refurbishment work. There was a slight hiccup with the booked delivery date, but this was quickly resolved. The items were sent on a pallet (note to other customers, takes a while to offload a big order), but unfortunately 2 of the packs had been damaged in transit (I have had this issue with laminate before). Unlike other companies I’ve dealt with, this time getting replacement packs was a pain-free and rapid process - for this alone I heartily recommend getting your flooring from these guys. And their prices are great also! Ask for Robert in sales, you won’t be disappointed.

Quick delivery. Best prices for the qualty laminate purchased.

One of the best

I found the team at Wood Flooring very helpful and I was even more pleased with my purchase once it arrived. Thank you for all your help, I will definitely use you guys again.

Best price and good, safe delivery. Product fantastic, will look amazing once it is down.