Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping. They need to give more instructi... See more
Company replied
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Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping. They need to give more instructi... See more
Company replied
Quality products! Sound attenuation surpassed our expectations. While the strips are only laminated, the underlying material appears to aid in the sound absorption. The Create items are expensive but... See more
Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical produ... See more
Company replied
Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.
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Hickory Street 391, 27030, Mount Airy, North Carolina, United States
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These panels are beautiful. They were simple to install and I like all the accessory options to customize my wall.
We made a very large purchase to cover the ceiling in a 18’ x 25’ room, several thousand dollars. The panels are the Carolina light oak color and had noticeable variation in wood tone when they arrived. My contractor reached out to the company about the issue and was told that’s just the nature of the product. So when installed we now have a ceiling that looks like it has stripes, not the look we’re going for. The panels were lightly stained to try to even out the variations but beware adding stain or a finish voids any responsibility of WoodUpp to stand by their product. So a panel is sold at a premium price point, consists of wood tone variations, comes unfinished but voids warranty if stained to make it even and that’s suppose to be acceptable? Who wants a wall or ceiling with stripped wood? Perhaps in certain applications with low lighting this isn’t an issue but it certainly is for us. The concept in great and we hope it mediates sound concerns but overall I wouldn’t recommend this product.
Quality products! Sound attenuation surpassed our expectations. While the strips are only laminated, the underlying material appears to aid in the sound absorption. The Create items are expensive but set this panel product apart from all others once the wall is up. You now have flexibility and change ability in your wall decorations/entertainment choices without damaging panels.
The product looks great on our television wall. Easy installation. The customer service was very helpful and responsive to questions.

Reply from WoodUpp - USA
You processed the refund in a timely fashion. I just wished you carried the panels in 108" lengths for 9' ceilings. 9' ceilings is VERY common in most homes now.

Reply from WoodUpp - USA
Very easy to install. I wasn’t sure about the strength of it but it held everything tight and secure to the wall.

Reply from WoodUpp - USA
Handsome, functional, unique, exactly what I wanted and hoped it would be. My art studio is like none other thanks to WoodUpp slat walls and accessories. Thanks you for a stunning and practical product.

Reply from WoodUpp - USA
Very good experience. Their product is exactly what they advertising. Perhaps a bit expensive, but I am satisfied with quality. Very easy to mount. Fast shipping.
They need to give more instructions and sell some special tool o cut their panels across.
I also didn't expect that instead one big panel you will get two cut into two parts which are different size. This is not indicated anywhere when you are ordering them. I didn't expect that these two parts are slightly different size, I found this out only when started mounting them. This actually made me to change my plan and I had to order additional panel.

Reply from WoodUpp - USA
I absolutely love these wood panels. The quality is excellent, and I even enjoy the natural scent of the wood in the room. They look incredibly stylish and luxurious while still adding warmth and softness to the space.
I installed them symmetrically on both sides of my bed, and the effect is amazing. Visually, the room feels taller, more elegant, and somehow softer and more inviting. At the moment, only one side is installed because I was waiting for the rest of my order, but even with just half completed, I can already tell the final result is going to look stunning.
I also want to mention the company’s customer service. Any issue or question that came up was addressed immediately. It's so refreshing to work with a company that is responsive, responsible, and genuinely easy to communicate with. They made the entire experience smooth and pleasant.
Highly recommend both the product and the company behind it.

Reply from WoodUpp - USA
It was a pleasure doing business with WoodUp. I was pleasantly surprised by their followup and their video made just for me. Everything came faster than expected. Easy install since my wife did all of the measuring and cutting. I did my own lights since I find theirs too expensive. Love the shelf.

Reply from WoodUpp - USA
It was very nice to receive the samples ahead of time so I could be sure of the color. I took me awhile to make my decision but we are very glad we did it. When putting the panels on the wall I noticed one box was labeled Brown not UT Brown and was a little upset at first because the Brown box was slightly lighter than the UT Brown but we were doing 4 rows of 5 panels so I just spaced them one on each row and it looks beautiful. We decided to screw the panels on instead of glue and they are letting me send the glue back so that is great. It was easy to work with everyone and liked the personal video we received from Wood Upp.

Reply from WoodUpp - USA
Product is amazing. Unfortunately on two separate orders, accessories were either missing or broken.

Reply from WoodUpp - USA

Reply from WoodUpp - USA
Love the Akupanel product. Easy online ordering and quick delivery. We installed it on our feature wall in the living room which not only made it more beautiful but also deadened the reverb sound.

Reply from WoodUpp - USA
Product is great and cutomer service was excellent!

Reply from WoodUpp - USA
I received the sample and I can tell the quality is superb. I also saw other accessories that can go along the wall panels. Worth checking the website for full fledge of products.

Reply from WoodUpp - USA
I purchaced the 2 models of the Embrace collection. Excellent quality of product, service, quick and available to communicate with, uniqueness of product, available accessories, good install instructions and videos and lots of positive commenrs after I installed it.

Reply from WoodUpp - USA
It’s a great wood panel and a new look on the house!!

Reply from WoodUpp - USA
I was very impressed with the customer service and how quickly my order was shipped. The products look even better in person than they do online! 5 stars!

Reply from WoodUpp - USA
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