The product is well made, beautiful, and easy to install. The staff is available, friendly, and helpful. Feedback: The panels could use more staples, if you have to cut horizontally to fit, there... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told... See more
Company replied
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single... See more
Company replied
The customer service at WooUpp was great. They were knowledgeable and corrected an issue that we were dissatisfied with regarding the product. Overall, the product was easy to install and appears to b... See more
Company replied
Company details
About WoodUpp - USA
Written by the company
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Written by the company
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Contact info
Hickory Street 391, 27030, Mount Airy, North Carolina, United States
- 336 755 2268
4.4
Excellent
434 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We ordered 8 2’ panels for an accent…
We ordered 8 2’ panels for an accent wall in our new home in Wisconsin. Even though they shipped 16 12” panels the wall went up without a hitch. And it’s beautiful. The quality of panel is excellent and cutting to fit was relatively simple. I did have to secure some of the slats with heavy duty staples where I had to trim (outlets and air vents) but again very simple fix. All in all we are extremely satisfied and would recommend WoodUpp to anyone looking for a great room update.
July 13, 2026
Reply from WoodUpp - USA
Hi Rusty,
Sounds like you put those DIY skills to good use 🔨👷♂️ A few unexpected twists along the way, but most importantly, a beautiful wall at the end of it.
We’re so glad you’re happy with the result. Thanks for choosing WoodUpp for your new home in Wisconsin 🏡🤎
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Adds Warmth & Character
Gorgeous product and quality (real wood!) and I love the versatility. We purchased the smoked larch panels and the colors are amazing and vary by slat (which looks so much more dynamic than a single color). We found an amazing contractor in Los Angeles who installed them perfectly. They add so much warmth and character to the room. Delivery took a little longer than the website said it would but not in a way that it caused issues. Everything arrived intact.
June 29, 2026
Reply from WoodUpp - USA
Hi Catherine,
It sounds like the Smoked Larch found the perfect home 🪵✨ We love the natural variation too, it’s one of those little details that makes every finished wall feel completely unique.
And it sounds like your contractor absolutely nailed the installation too 🔨
Thank you for choosing WoodUpp, Catherine. We hope you enjoy the result for many years to come 😍
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Your product is stunning
Your product is stunning, the installation team were professional, and we love the result!
July 10, 2026
Reply from WoodUpp - USA
Hi Mark,
This made us smile 😊🪵
We’re so happy you love the finished result, and I’ll happily pass your kind words along to the installation team too. 🛠️🤎
Thank you for choosing WoodUpp, Mark.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Michelle,
Thank you so much for the kind words 🤗 It sounds like everything went just as it should, which is always music to our ears 📦🎶
We hope you love the finished result 🌳💛
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Still waiting on the replacement panels…
Still waiting on the replacement panels that were damaged in transit due to very poor packing and little tape to keep the boxes sealed. Reached out to customer service and panels and screws. Was told to reorder screws off website which we did and paid for shipping. Today screws arrived but not the panels. Will be calling again to figure out what is going on. Meanwhile project is still half complete due to damages and delay in shipping replacements.
July 9, 2026
Reply from WoodUpp - USA
Hi Suzanne,
I’m really sorry you’re still left waiting, especially with your project sitting there half finished in the meantime. I completely understand how frustrating that must be.
I’ve reached out to our U.S. team and asked them to contact you directly with an update on the replacement panels, so we can get a clear picture of where things stand 📦
Thank you for your patience so far, Suzanne. I really hope we can get this sorted quickly and get your project back on track 🤎🛠️
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
I love how my hallway looks
I love how my hallway looks. The ordering was super easy. I really appreciate the free shipping.
July 9, 2026
Reply from WoodUpp - USA
Hi Joann,
Sounds like a successful hallway makeover! 🪵✨ We’re really happy you love the result and had an easy experience along the way.
Enjoy your new space! 🏡
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great product and support
The team was incredibly helpful in answering questions and selecting the right products. This is second house I’ve installed Akupanels in and they don’t disappoint. In my last house, I used them for my media room and this house in both my office and media room. I also bought a lamp and self for my office, that are just such cool additions.
July 8, 2026
Reply from WoodUpp - USA
Hi Vince,
Wow, Akupanels in two homes - we’ll definitely take that as a compliment! 😄🤎
So happy to hear you’ve come back to us for your new space. Thank you for trusting WoodUpp again! ⭐
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
I mean the package showed up a little…
I mean the package showed up a little beat up, but the panels were fine. You guys should add to your instructions, that if you have to use a jigsaw to cut out holes for outlets, that one should painters tape out the area, but also, screw down the panel parts you're about to cut off from their main panel 3" from the bottom of the panel. Need to put tiny black screws into the back first, in my case, did it after. My only advice.
July 9, 2026
Reply from WoodUpp - USA
Hi Luke,
Thanks for sharing this with us, that’s a really helpful tip! 🙌 It’s often the little things you discover once you’re in the middle of a DIY project that can make all the difference.
We’ll definitely take your feedback with us and see how we can make this part clearer in our instructions, so hopefully it’s something future panel-cutters won’t have to figure out along the way 🛠️😊
And I’m glad the panels survived their slightly bumpy journey to you!
Thanks again for taking the time to help us improve 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Did exactly as one would expect
Did exactly as one would expect. No follow up calls needed shipped in a timely manner and product was exceptional. Thank you again
July 9, 2026
Reply from WoodUpp - USA
Hi Mark,
Music to our ears! 🙌
Thanks for trusting us with your project. We’re so happy everything went just as it should 😀
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
The product quality was better than we…
The product quality was better than we expected. The grains really shine on each piece of wood. The wood is beautiful! It was so easy to install and cut. We were so impressed and loved how it turned out in our space!
July 7, 2026
Reply from WoodUpp - USA
Hi!
Beautiful wood + an easy installation + a result you love… we’ll happily call that a win! 😄🙌
Thanks so much for the wonderful review and for choosing WoodUpp!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Markus,
What a great review to receive 🙌
So happy to hear we lived up to your expectations. Thanks for recommending us! 💫
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
True to description!
Product true to advertisement and good quality! Two people can easily assemble and install the Embrace divider. It was the perfect solution for my bathroom.
Home delivery on time!
Customer service is outstanding.
July 10, 2026
Reply from WoodUpp - USA
Hi Catherine 👋
So cool that you were up for a little DIY project! 🛠️
We’re really happy to hear everything went smoothly and that Embrace turned out to be the perfect fit for your bathroom 😊
Thanks so much for sharing your experience with us!
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Whenever I have issues with the…
Whenever I have issues with the product, it gets resolved.
July 9, 2026
Reply from WoodUpp - USA
Thank you so much John! 😊
We’re so glad Briseida has been there to help whenever you’ve needed it, we’ll make sure she gets the shoutout! 🙌
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great quality and amazing customer…
Great quality and amazing customer service. I will definitely be referring friends and family to them.
July 9, 2026
Reply from WoodUpp - USA
A huge thank you, Artemis, from the bottom of our wood-hearts. 🪵🤎 This means so much to us! I am so happy to hear that we nailed the WoodUpp experience for you. 😊
Elaina and the US team says hello 😊
All the best
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Hi Carlette,
This is so great to hear! Thank you so much Carlette! 🙌
Best regards
Stine Brorsen
WoodUpp Customer Experience Team
Reply from WoodUpp - USA
Amazing Gerry! So lovely to hear that the Walnut panel was a perfect fit for you. Thank you so much for taking the time to leave this review — it truly means the world to us!
We hope you enjoy it for many years to come. 😊
Warm regards,
Stine Brorsen
WoodUpp Customer Experience Team
Great quality
Great quality. It looks wonderful in our bedroom. We love the accessories, like the lamps.
We knew we could trust a Danish company.
July 8, 2026
Reply from WoodUpp - USA
Hi Denise,
Well, now you’ve made a Danish company blush a little 😊 Thank you for the vote of confidence, Denise.
It’s lovely to hear how everything has come together in your bedroom, accessories and all. We hope you enjoy it for many years to come 💡🌿
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Great experience
WoodUpp delivered promptly, the wood panels were installed easily and look great. I’m now considering doing more rooms for the aesthetic and quieting improvements.
July 7, 2026
Reply from WoodUpp - USA
Hi Steve,
Sounds like the first room may have started something 😄🏡 We’re so happy you love both the look and the difference the panels have made to the acoustics.
If WoodUpp starts spreading to a few more rooms, we certainly won’t complain 😉 Thanks for the lovely review, Steve.
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
I received my product and I am very…
I received my product and I am very happy. The product is a good quality and customer service was very helpful.
July 6, 2026
Reply from WoodUpp - USA
Hi Carol,
Sounds like everything landed just right 📦✨ We’re really happy you love your purchase and felt well looked after by our team.
Thanks for trusting us, Carol 🌷
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
Perfection The Embrace room dividers are EXACTLY…
The Embrace room dividers are EXACTLY what I wanted for my office/craft room. Still let’s light permeate through the hallway but give me a sense of separation. PERFECTION
July 7, 2026
Reply from WoodUpp - USA
Hi Tammy,
This is exactly what we hoped Embrace would do 😊 Create that cozy sense of separation without closing the space off completely.
So happy it was exactly what you were looking for, Tammy. Enjoy your new creative space 💡🎨
Kind regards,
Ida Horsbøl
WoodUpp Customer Experience Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.