WorkBoots.com Reviews 87

TrustScore 1.5 out of 5

1.4

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the customer service, describing it as appalling and unhelpful, often involving long hold times and illogical explanations. People frequently encountered issues with their orders, including delays, lack of communication, and tracking information that never updated. The delivery service was also a major point of contention, with many orders arriving much later than promised or not at all. Furthermore, the return policy and process were a source of frustration, with customers reporting difficulties in initiating returns and receiving refunds. However, some people were satisfied with the product itself, noting that the boots arrived as advertised and fit perfectly. Conversely, a small portion of people felt that the products received were not new, with some even describing them as used, muddy, or torn. There were also instances where customers received the wrong size or type of product.

What people talk about most

Order

Consumers consistently express significant dissatisfaction with the ordering process. Many reviewers report... See more

Product

Clients share ambiguous opinions on product. Many customers report receiving the wrong product, such as... See more

Customer service

Users describe negative interactions with customer service. Many reviewers report non-existent or horrible... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Many customers experienced significant delays, with... See more

Return policy

People report negative experiences with the return policy. Many customers describe the return process as... See more

Based on these reviews

Rated 1 out of 5 stars

Ordered 2 pairs of boots mid june. Money taken immediately and tracking log sent but didn’t progress to sent. Multiple phone messages and emails sent with no response at all. Will cancel PayPal paymen... See more

Rated 1 out of 5 stars

Having made two orders recently and no communications or tracking for two weeks and having to follow up every single step of the way is absolutely absurd. I did eventually receive the first order and... See more

Rated 1 out of 5 stars

This place customer services is the worst. Do not buy from this people. They offer shipping between 5-7 days and my order was placed a month ago and it is not being shipped yet. The explanations are... See more

Company replied

Rated 1 out of 5 stars

Still waiting on my boots..... Card was charged the day I ordered them. Tracking information has been unavailable since time of purchase. Ive called and sent several emails only to get 1 response say... See more


Company details


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1.4

Bad

TrustScore 1.5 out of 5

87 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Over a month and boots still have not shipped!!

I placed an order on June 16th for a pair of boots. The credit card was charged and I received a confirmation. I followed up on June over a week later and saw that there was no tracking number. I inquired and was told that the boots would ship on July 17th from the manufacturer. I logged in and a month later there was still no tracking information. I inquired again and was told this time (on July 18th) that the boots would ship on July 25th. The website says their policy on back orders is to notify you via email. I never received an email relating to a back order and if I had not inquired I would have never been told anything. So over a month and no boots....they haven't shipped or anything. Great deal! I will not order again.

July 18, 2018
Unprompted review
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Rated 1 out of 5 stars

Hello I ordered a pair of boots it took…

Hello I ordered a pair of boots it took one whole week to get a tracking number and ship ... called and email about the progress and got a runaround... not satisfied at all I don’t care that they had to wait for there stock from timberland to get there you don’t charge me extra on shipping for faster delivery?? So it will be two weeks before it “might” get here?? Bad business!! Highly don’t ! Recommend this company just deal with manufacturers directly save time and money and no bs lies!!!

June 22, 2018
Unprompted review
Rated 1 out of 5 stars

Bait and switch???

I bought a yeti cooler and 2 days after they notified me there's a fraud notice on my credit card. I immediately called my credit card company and Equifax. Both said there was no fraud on card. I mediately went back into the site to re-order and it showed backordered. I emailed to reinstate my order 2 days ago. No response.

January 31, 2018
Unprompted review
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Rated 4 out of 5 stars

Happy with experience

Products were just as ordered: 2 pairs of boots, which together qualified for free shipping. Unfortunately I made the mistake of ordering a steel-toe boot, which I didn't want (completely my fault, not theirs). Contacted them and was promptly given a return authorization number. They don't do exchanges, so instead I just returned it, got my money back on that return (for the unwanted steel-toe boot), and ordered the other boot I had originally meant to get.

Since my original order of 2 boots was enough to qualify for free shipping, they were also willing to give me free shipping on the second order (of only one pair, to replace the unwanted steel-toe boots) which under normal circumstances would not have been expensive enough to qualify for free shipping.

The only reason I didn't give them 5 stars was because the shipping was a little slow.

March 10, 2014
Unprompted review

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