Google Reviews 

I pay gmail $145 per month. This service went from $14 in 2025, to now $22 per 6 users costing me $145 per month. I attempted to cancel this terrible service on Feb 9, 2026. They want to charge me $890 to cancel this service. Why would I pay to cancel a service that I pay for monthly? If I do not pay the email service on that month I will not have access to my emails. So why am I paying in advance? This is draconian and needs to be alleviated. Gmail is not the mafia or overlords to charge these excessive fees. We are a small business that will take our business elsewhere. This is a terrible company, I have complained to several different agencies and this will be resolved. But they have now lost another customer. There not doing us customers favors.

Google Workspace charged me despite my cancellation. I now hear this is quite common. When trying to call them, 2 of the 3 numbers I tried said that they were no longer taking calls at those numbers. The 3rd one required a PIN # before proceeding which, if you no longer have an account because you canceled (like I did), you can't talk to anyone either. Why is this cheating company still allowed to be in business?

I've been using Google Workspace for my clients to sign up for email for years and recently they began forcing people to sign up for an overpriced $40 a month, high-tier plan and then go back in and change the plan to a lower one after sign up. A client of mine got locked into a $40 a month annual plan despite not needing anywhere near that kind of business set up. Speaking to Google customer service has resulted in nothing and even filing a complaint with the BBB has resulted in nothing. I will be moving away from Google Drive and Google Workspace for both myself and my clients.

Deceptive free trial promotion becomes a 12 month contract with 100% cancellation charge

I had a very frustrating experience with this system. A simple activation issue took over a week to resolve, and it was extremely difficult to reach a human support agent.
Most of the time, I was redirected to automated systems that did not address my problem.

Shit customer service - stay away from this dodgy Google Workspace

I got a subscription together with a 20% offer. Not even one month later (so 2 weeks after trial period but still before the first ever bill), I noticed the offer is now 50%.
Because I am still a new customer (not even one month yet so still no payment), I did shoot a ticket to support thinking it was fair to ask for benefiting from the new offer in this case. I was then very disappointed that I only received excuses (TBSS) and could not get any fairness or commercial gesture from it.
I'm now extremely disappointed, but have quite some time ahead to find another solution waiting for my subscription to run out...

Terrible customer service. I had a tiny issue to fix, it was a nightmare: 3 weeks of chats, emails, with their customer service trying to close the ticket even if the problem was still there. They scheduled two phone calls with me and never called. The worst customer experience and incompetence I've seen from online provider. If you read this, don't subscribe to this service, it's bad.

Our company, PR PROS Communications Limited (Ireland), experienced a serious administrative lockout of our Google Workspace environment after a former director changed passwords and access credentials without authorisation.

Despite promptly opening an official support case and clearly explaining that the individual no longer holds any role or authority within the company, Google Workspace Support has so far failed to provide an effective resolution.

We were repeatedly asked to complete DNS-based or admin-console verification steps that are objectively impossible in this scenario, as both the registrar and the Workspace admin account were compromised by the same former administrator. Requests to proceed via manual or alternative verification using corporate documentation were met with delays and non-substantive responses.

As a result, our company has been without access to critical email and operational systems for an extended period, causing material disruption to business activities.

Google Workspace is marketed as a core business infrastructure. In cases involving corporate governance changes and rogue administrators, we expected a faster and more pragmatic recovery process.

If I could give 0 stars, I would.
Terrible and unprofessional service. They cancelled my domain immediately after I unsubscribed, even though I had paid for the domain for a full year.
Never, under any circumstances, give money to these scammers.
Their domain resellers (Squarespace, etc.) are horrendous as well.

It's difficult to imagine how successful Google has been given that their customer service with at least some of their products such as Google Workspace is absolutely terrible. It's days that I've not been able to get an email address to sync with my Squarespace website to work. Squarespace sells Google Workspace email address right from Squarespace website. Yet their customer service for troubleshooting problems is terrible and all you get from Google is a link, periodically to pages and pages of instructions that are not clear at all.

I am deeply disappointed and frustrated by my experience with Google Workspace.

What should have been a simple task, setting up one email address and a calendar for a single-person business – turned into an unnecessarily complex, confusing, and nerve-wrecking process that took hours and led to extreme frustration.

The onboarding is not designed for sole proprietors. It assumes company structures, multiple employees, and enterprise knowledge, without explaining what is happening or why certain restrictions exist.

Key issues I encountered:

Forced creation of multiple users without clear explanation

No clear distinction between admin identity and business email identity

Password restrictions that are not communicated transparently

License management that is impossible to understand or control during the trial phase

A trial system that locks users into configurations they cannot change, even though no payment has been made

Hidden downgrade and cancellation paths that feel intentionally obstructive

At several points, the system simply prevented progress without giving actionable guidance. This is unacceptable for a paid business product.

The result:
Instead of feeling supported as a paying customer, I felt punished for trying to set up a basic account. The experience caused unnecessary stress and wasted an enormous amount of time.

For a company of Google’s size and reputation, this level of user unfriendliness is a disgrace.

Google Workspace urgently needs:

A true “solo business” onboarding flow

Transparent explanations for admin, user, and license concepts

Immediate license control during trial periods

A setup process that does not feel hostile or misleading

I cancelled my trial not because I dislike Google’s tools, but because the administration experience is unreasonably complicated and borderline unacceptable.

This feedback is not emotional exaggeration, it is a serious warning that your current onboarding actively drives small businesses away.

DO NOT UNDER ANY CIRCUMSTANCES USE THIS SERVICE!!!!!

Absolutely Horrendous! Wont even let me log on with my credentials.

Waste of time and money and if you can't log in to the administrator portal, guess what, no way to get any help in anyway.

I would cancel it but can't login to do so, so am being forced to cancel my card to avoid these absolute bell ends taking any cash from me!

awful none of the reports work - supprot is a joke

If you're thinking of doing your website through Google workspace... Don't bother!
Look at all the other 1 star reviews & trust them!
Google workspace doesn't even deserve a 1 star!
Paid for my domain name & unable to access it it so can't even publish my website!
Going through my bank to get the payment back. I would rather start from scratch through a more organised website host than have to deal with these confused bots!
No customer care! Nobody can answer your questions!
No technical support! Absolutely useless!
They steal your money then get you jumping through hoops to find your own domain name that you have paid for!
Don't bother with Squarespace neither!

SCAm scam scam THEY HAVE no CUSTOMER SERVICE. ONCE U SIGN UP, YOU CANT GET OUT OF IT. NO NO NO! SCAM!

They would not give clear terms, or let me cancel.

Absolutely a horrible experience. I was told of a 300 user limit and a 2TB mailbox limit when I am signing up for the Gmail in Google Workspace. Then to realise they throttle the service to a 2.5Gb per day on your IMAP. I am now unable to download my email in time to work offline during my commutes and tours. Taken days, and due to kicking me out by the email service my clients (Apple Mail nor Thunderbird) are able to get the emails fully without having to each day start from ground zero. Once the bot in support desk asked me to reconfigure the client and that lost all my 12Gb worth emails at once. Support is unable to support according to them. Horrible service. I'm not even sure Google Workspace team is caring anymore, even to read these customer voices. When so many are equally complaining about their quality of service..!! Compared to what Gmail used to be this is a tremendous backward step.

I am a member of our local Community Council. We are a voluntary organisition who provide democratic representation for our local community. We moved our email service to Google Workspace but found that it was very expensive and difficult to use. There is an initial cheap period but then the price goes up a lot. Furthermore, it cost the same again for every additional person that requires access to the email, thus costing many hundreds of pounds a year, money we do not have. Therefore I shifted to Zoho, a much cheaper (and better) provider and cancelled my Google Workspace account. They still charged me for the whole year. When I asked to speak to a human about this, I was informed that this was not possible because I no longer had an account, even though I was still paying for the account. Google puts profit before anything else; quality of service, value or decency. I would recommend that you do not use their services, especially if you care about having a system that works, is affordable, and if you require any level of support.

Google Workspace insert marketing advertisement into your gmail account saying you can run your business via this feature and that Voice Over IP (VOIP) is possible and you can test it within a free trial period, but this is a total lie.
My company needed to VOIP solution and I followed all the procedures and processes their support gave me, but it took way longer to actually set it up, then the trial period, and they would therefore not refund over 500 USD, since you are forced to buy the Enterprise solution - their most expensive.
Google Workspace simply does not work properly and the setup takes so long that you can forget about getting out without paying a massive penalty fee.
Lets hope they get another billion dollar fine from the EU for false marketing and monopoly treatment of customers who are genuinely trying to use their services, and get treated unfairly.
Just use another another company, Google totally messed up here, and the world needs to know it.

I tried this workspace service but ended up canceling it because it was unusable. I switched over to Zoho Mail, expecting a smooth transition, but things got even worse. When I tried sending emails from this old service to my Zoho Mail account, I kept getting bounce-back messages saying the recipient email does not exist.

This is ridiculous — the service fails at the most basic function: sending email. Not only did they make me waste time signing up and setting up, but even after cancellation, it’s still broken and interfering with my new email setup. Zoho Mail, in comparison, works flawlessly — emails actually arrive, everything is fast, and it’s reliable.

Honestly, avoid this service entirely. It’s buggy, unprofessional, and creates unnecessary problems even after you cancel. Zoho Mail is miles ahead in every way.