Google Reviews 

At some point my calendar went blank, and apparently this was due to the storage problem, however I still had few GB available. Lost most of my contacts and didn't get any emails for several days.
To shut it down was a real nightmare.
Run away as far as you can

I was accidentally locked into an annual Google workspace business plus account, costing me £600 plus VAT, which is a huge amount of money for someone who did not want this subscription and who is on a low income. There was no one to make a complaint to or to somehow switch to a cheaper account. I didn’t need to use the vast majority of the features for this account so for me, the service was useless.

As someone with ADHD, I do feel that the Google customer service is against neurodivergent people.

I upgraded from a google one account with 2TB of storage paying £10 a month to google workspace with 2 users paying £28 a month for both following an advert I received. It had 14 days free trial. I set it up and immediately it linked all my personal google drive storage and reduced by storage capacity to 300 gb. They said this is due to propagation and I would need to pay a $30 payment to the account in order to access the 4 TB (for 2 users) I had signed up for. I paid it and they said it would take 72 hours for it to reflect in my google account. So now, I cannot use google drive, sheets, docs, slides - pretty much every service. Even though I had 2 TB before upgrading. The customer services team were awful and unhelpful and refused to lodge a formal complaint, give me the complaints procedures or direct me to an address or email address I could complain to. I am sure this is against UK law.

Worst experience ever. Impossible to cancel, no support, hardest thing ever go navigate and more expensive than other providers. Hands down the most annoying experience digitally i have ever come across in my life.

Google Workspace locks you into annual contracts without any clear warning or reminders, keeps charging you even if you don’t use the service, and then demands a €68 “closeout fee” just to cancel a €18/month plan.

Customer support is useless. I was promised escalation and an email that never came, while billing continued. They simply don’t care.

At this point the only way to stop them is to cancel your credit card. This is not a service, it’s extortion.

Googled how to report a Phishing/Malware/Scam attempt from a Gmail account using Google Drive. They send you to the workspace page and say that in the top right there is a help button to report them. There was no drop down to get to a help button as described, just a Log-in/sign up button. This means I have to sign up for your product in order to report someone who is misusing it and open myself up to even more spam.

shocking customer service, or non existent rather. Billed for a monthly subscription i didnt even know i had which increased for unknown reasons. possibly my fualt for starting the subscription by accident (shouldnt be pissible?!) however when cancelling it and trying to speak to customer service the ai told me im not allowed to talk to a human because im not paying for a subscription. i would never use this or one of googles products again by choice

rent a car for 10 days from enterprise,stirchley in Birmingham. air-con broke down when i pick up the car i didn't notice, uncomfortable to bear it in hot weather,July, i ring them to request for another car, just told me to wait, they would sort the problem , after 10 days still no help from enterprise, No response at all

Shocking billing system. I have had three lots of subscription leave my account - two payments are for a domain that doesn't even exist so I can't cancel it. Customer support was a total waste of time and slow to catch on to my query, ignoring my requests over and over. I will never choose GW again.

Bad! I wanted to test the google calendar appointment app. It didn't work out the way I wanted so I cancelled the subscription. Now I am stuck to a yearly subscription. When cancelling this, it costs me over 200 euros...
I didn't even used anything, when contacting support, they can't help.

COMPLETE WASTE OF MONEY! The charge for nothing, do not let you know you are under contract, then charge you to leave. I paid for absolutely nothing. No privileges as opposed to Gmail other than choosing how your email ends.

I had a problem verifying my payment, and now they are saying they can't give me back my domain! It will take 60 days for the system to automatically delete and I can get access to my domain for a new workspace account!

What nonsense and rubbish service!

Be really careful when signing up to this service due to the hidden charges that come with the subscription. I was charged after cancelling my subscription and when I contacted them for a refund, they told me that I cannot receive a refund despite them being aware I had not used my account for over a year.

Google. I LoVE Google.. Well, not so much anymore.

I tried to set up a Workspace account because Bluehost, a webhost I mistakenly moved to February 28, almost three months ago, can't figure out how to set up email.

Well, much to my shock and awe, (Gawd I wish I was kidding..), Google Workspace tech support is OFFSHORE, and via email.

So, they email, tell you someone's going to call on the phone between such and such time, and they don't.

Then, almost a week later, they send another email.

Email. What is the big problem all these corporate "technical wizards" have with setting up email?

And, Google.. Only OFFSHORE email support, and it's barely there? Seriously?

And, how about America. (I'll see if I can post a review for America next.) All this, "BUY AMERICAN!" crap. (All caps courtesy of The Liar in Chief.)

"BUY 🇺🇸 AMERICAN!" But! Tech support? ALL OFFSHORE.

Pay Americans a wage they can live on to answer the phone? "What?! Are you kidding? That's costs money! We can't have that..."

You can't make this sh*t up.

We're living in.. The Twilight Zone. Soon to be a banana republic.

I’m a paying Google Workspace user, sending only 20–25 verified client emails daily, no spam, no abuse.

Yet my account was wrongly flagged with an internal "ACS_BOUNCE" status. Google Support Agent Madhu told me to "just wait 24 hours", offering no real resolution.

Even worse, Madhu also falsely claimed my account was in a “trial-like” state. But my authorized reseller (KnownHost) confirmed:

I’ve been fully paid up since December

My account is not in trial

ACS_BOUNCE isn’t even a publicly documented Gmail status

Despite clean SPF, DKIM, DMARC, and verified Postmaster Tools setup, Google blocked me from replying to active clients with no human override.

This is the level of support Google offers to honest, small business users.

Google deliberately ruined search and went all in on AI, spending huge sums on compute for their LLM hallucination engine Gemini. Now they are raising Workspace prices yet again and justifying it due to providing Gemini - a service we do NOT want, and have NO way of disabling. Goodbye Google.

utter rubbish.
so long winded about a million useless features and struggles to deliver the basic requirements.

Long time Google customer/supporter. Singed up for the Free Trial of GSuite/Workspace, could not complete the sign up, system could not verify my domain. Got an email saying if I did not verify my domain in 3 days my account would be deleted. Never used the system, never could complete the setup for the free trial, still says to verify my domain to continue trial. Flash forward a few months, I have been charged for the service for a few months. You can only speak to a bot on chat, you can not speak to a real person, no matter what. They could only offer me a refund if I was double charged, not in the case where I never should have been charged in the first place. They offered me credit for future bills, for a system I could never finish setting up. So brutal.

Basically blackmailing you into paying to access emails. I didn't even know i had a 14- day of trial and now suddenly it is paid god knows what. They dont even allow you access to access your own email before everything shuts.