Google Workspace charged me despite my cancellation. I now hear this is quite common. When trying to call them, 2 of the 3 numbers I tried said that they were no longer taking calls at those numbers.... See more
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signed up for a free trial and thought I had cancelled the account within the 7-day trial period. It turns out I had cancelled something else by mistake, but I never actually used the service. I... See more
For the 14 day google workspace trial, it is very tricky to cancel. I thought I did in the 'manage my bill' section, but didn't notice the 'don't automate renew' section showing dates after 1 year.... See more
It's difficult to imagine how successful Google has been given that their customer service with at least some of their products such as Google Workspace is absolutely terrible. It's days that I've not... See more
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164 reviews
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Borderline fraudulent
Borderline fraudulent. I opened testing account on google workspace few months ago, they required me to input credit card data. I soon found the service was not what i was looking for and forgot about it. They started charging my card and charging until now. I tried to cancel my subscription, but it proved to be impossible. The support is non existent, robotic replies to email and chat communcation refer me in circle to forms, which never resolve my case. Normal google support said me they cannot help and i need to contact google workspace instead. The problem i have is i dont remember my login details, and there is no way to contact support without logging in, no way to cancel charges or to contact any person for help with recovering account. Card company refused to issue chargeback, because i authorized the card few month ago. Now, only option for me is to freeze the card and reissue new one, otherwise this comany would charge me to the end of times.
Customer support proved to be even worse than on paypal. On paypal, after many hours of struggle you at least are able to get to real person. On google workspace there is no chance. Never ever give them your credit card details thinking its google so its OK.
I dont like giving negative reviews, but this is really my last resort option, after many hours and days of struggle. I will continue post my review to every possible website until they notice (if ever...)
July 12, 2022
Unprompted review
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worst customer service
worst customer service, looking for help for 4 days and no one reply, their live chat is only automated and not transfer u to any human being. annoying
April 1, 2022
Unprompted review
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