World Market Reviews 

I ordered online for in-store pickup. Received email confirmation of my order, then I called the store directly and spoke with a store associate to confirm my item was available for pickup. Drove (across town!) the next morning to pick up — no item available!! Was able to purchase the floor model — after 45 minutes of effort involving store associate, manager, and regional store supervisor.

Then later that day received an email saying my item was delayed and I’d be notified when it arrived in store! I called WM customer service to cancel the online order and was told that since I purchased the item in store they couldn’t cancel my online order without speaking with the store?!? Seriously?

Will now have to contact my credit card company to ensure I am not charged twice for the item (that has already cost me its price plus multiple hours of hassle and aggravation).

This place is an absolute abomination. If you don't feel like reading my story just let me tell you World Market is unhelpful narcissistic jerks. My wife (who is several months pregnant) had been eyeballing the handler counter stools and that was all she wanted for Christmas. They were discontinuing them and no longer had a set in Missoula but had some in Bozeman. We are in Kalispell which is 2 hours from Missoula and 5+ hours from Bozeman. Some friends were kind enough to purchase the 3 stools they had in Bozeman and brought them up to us. Much to our surprise one stool was missing several CRUCIAL parts including 2 of the wood cross bars that hold it together. After calling Bozeman, Missoula, AND the WM help line we were told 47 different things. At one point they told us they could order the parts and it wasn't a big deal, someone said they could order them but we would have to pick them up at the store which is several hours away (heaven forbid they pay $10 for shipping). BUT alas turns out they no longer had or carried the parts and that the only thing they could do was have us return the stools. So after much frustration, lies, and deception, we decided to give up and return them. I contacted the Missoula location to see if they could either refund me OR put the refund on my friend's card since we are not able to travel all the way to Bozeman but for some asinine reason they informed me they could only give us a refund IF I had the card in hand that they were purchased with. Told them I could give them all my friends card info... didn't matter. I am absolutely disgusted and appalled at the lack of empathy and respect they have for their customers. So here we have wasted $500 on an absolutely USELESS set of stools. The best part was the Bozeman location accidently only charged for 2 stools but out of the goodness of our heart we had them go back and pay for the third. How stupid of us. I have never been more disgusted and treated with less respect than I have with World Market. I will tell everyone I know how disgusting and unhelpful my experience has been.

All thanks to Topciphertrails. They are the best in their field. Recovered everything I almost lost stress-free

If you want a horrible corporate environment to shop in this is your place- where you are not a human who matters but a potential thief. I lost my receipt like a person yet wanted to exchange an item. At World Market I am out of luck. I will never shop here again and I think their exchange policy is the worst in the business and I actually am a retailer. I would be mortified if customers were treated that way in my store. At World Market poor service is policy.

Well it is dealt with, but what a hassle. Don't buy things here that you might have to return.

Originally, a shelf arrived broken. I had zero confidence my money was going to be refunded. I was right to say they have a horrible return system. If you shop online, just know you wont be able to return anything you bought without jumping through several hoops.

I transferred a lot of money and unfortunately didn't receive any goods even after a month. I am only put off with a standard text.
Very very annoying. I keep trying and not giving up.