Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
colour me impressed, I ordered one day, received the next. What more can I say, I got what I ordered and it was teleported to me. Will be using again. Thanks guys.
Ordered my goods on Sunday evening - they were delivered on Tuesday morning. Brilliant!
Great prices quick delivery been buying from here for a long time variety
Company details
Written by the company
World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.
Contact info
Unit C7 Baird Ct, NN8 6QJ, Wellingborough, United Kingdom
- 01933 673818
- hello@worldfoodshop.com
- worldfoodshop.com
4.3
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Trustworthy
Received the product I ordered.
Product quality and delivery time were as expected and portrayed on their website.
Have already placed second order and will continue to do so.
April 1, 2026
Unprompted review
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⭐⭐⭐⭐⭐ Fast Shipping and High Quality!
⭐⭐⭐⭐⭐ Fast Shipping and High Quality!
I ordered Golden Kili Tea boxes on Wednesday and it was shipped the same day - it was already at my door by Friday! The item arrived in perfect condition, securely packed. The quality is outstanding and exactly as described on the website. I’m very impressed with the fast, professional service and will definitely buy from here again. Thank you, World Food Shop!
April 11, 2026
Unprompted review
Missing items.
Well after some mix up, my order was sent out very quickly. thanks to the lady on the helpdesk all was well in the end.
April 3, 2026
Unprompted review
What a fantastic selection
What a fantastic selection!
Overwhelmed with the brilliant bits you can buy. So many things you just can't get hold of, especially in a semi-rural area where soy sauce is considered 'exotic'. I wouldn't hesitate to order from here again, I qualified for a free express delivery and it arrived within 24hrs...it felt like Christmas when the box arrived.
The only thing I would say was that I was actually looking for German bread dumplings, semmel knoedel...please, please get these in stock! So hard to get in the UK. They would fly off the shelf.
Personally I would buy half a tonne.
In any case, German dumplings or not, I will be making another purchase soon. 10/10!!!
March 28, 2026
Unprompted review
Super speedy delivery
Super speedy delivery. Great communication. Lovely product. Zero issues, excellent company highly recommended much appreciated 👏
April 1, 2026
Unprompted review
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Refunds order and returns
Firstly I ordered the product and it arrived after 1 week everything was ok.
It was the fact that when I done the return order no one got back to me it took World food shop three weeks to send the labels now my worry is that would I get my money back in time.
Very bad and unprofessional service when you do the returns and refunds due to my medical condition things have been really stressful and tiring and this returns order and refund have taken its toll on me.
This is very unprofessional towards me and the company did not treat me right. There is no number to contact customer service just to email which is really unprofessional and really bad.
Good Morning Sir/ Madam
It's been 4 days now World foods shop has not responded to my email.
I have not received my invoice for the refund as of yet. When will you be sending me the invoice?
I want to know how much would I be coming back to me.
Kind regards,
Mandeep Sura
March 30, 2026
Unprompted review
Reply from World Food Shop
Hi Sura, thank you for taking the time to leave your feedback. We're sorry to hear about your experience with the returns process.
If your order is within our returns policy, your return should be automatically accepted and a label generated for you straight away. We're sorry this didn't happen as quickly as it should have in your case, and we are looking into why there was a delay. This is not the level of service we aim to provide.
We can see that your return has now been processed and your refund issued. If you have any concerns about the timing of this, please do email us and we will get back to you as soon as possible.
We appreciate that email-only support isn't everyone's preference, but it does allow us to keep our prices competitive and ensure every query is tracked and responded to thoroughly. We always aim to reply within 24 hours.
We hope this hasn't put you off and we'd love the chance to provide a better experience in the future.
World Food Shop
I never received my order
January 29, 2026
Unprompted review
Reply from World Food Shop
Hi Shona, thank you for your feedback.
Your order was delivered and marked as such by the courier. We provided you with proof of delivery on 13th February.
In your email to us on 14th February, you confirmed the parcel had been left at your door. Unfortunately, once a parcel has been successfully delivered, any loss after that point is outside our control.
We'd recommend reporting this to your local police as a potential theft. If you need a copy of the proof of delivery for this, please don't hesitate to get in touch.
World Food Shop
There is a great selection of products.
There is a great selection of products, some of which are hard to find in shops.
Orders are delivered promptly and are safely packed.
March 20, 2026
Unprompted review
I’ve ordered from them quite a few…
I’ve ordered from them quite a few times and never been disappointed. Everything has been very well packed and delivery has been quick.
March 25, 2026
Unprompted review
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Culinary Joy .
Hi as a retired Chef with fifty years of world- wide experience I appreciated the choices available ! Particularly liked the GENUINE German Mustard and the Garlic Marmalade . I am so glad I found you and will definitely use your services again !
April 3, 2026
Unprompted review
Excellent service
Excellent service. Product competitively priced and fast delivery. Helpful customer services.
March 2, 2026
Unprompted review
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Awful experience.
April 1, 2026
Unprompted review
Easy to order on line
Easy to order on line. Speedy dispatch. Great product. Thanks
March 12, 2026
Unprompted review
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Partial damaged items.
Ordered 25 packs of wholemeal flour and only received 10 ( the items damaged and flour all over). Contacted them straight away via email as their phone number is an automated one and one day after I received an email not to sort out this mess but to write a review and this is what I am doing. Will contact paypal straight away. Update..
Paypal made a full refund. World Food Shop can you please stop having trustpilot contact me ? I do have the company correct ( apparently you keep complaining that I wrote the review and it was meant for another company? I did check and you are the company that I complaint. You can check your records and my name is on the review.
March 15, 2026
Unprompted review
Reply from World Food Shop
Hi Gent,
Thank you for taking the time to leave your feedback. We're sorry to hear about the issues with your delivery and would like to provide some context for anyone reading.
Your initial message was received on 15th March at 19:00, and we responded the same evening at 19:06. A member of our customer service team then followed up the next morning with a full explanation: your order had been split into two parcels due to weight, and the second parcel was in transit back to us. We provided a tracking link and confirmed we would reship the missing items as soon as the return was received.
Unfortunately, we did not receive a reply to that message. We were also unable to locate your order immediately as no order number was provided in your original enquiry.
We understand you then opened a PayPal dispute and received a full refund, which we did not contest.
We take every customer experience seriously and were actively working to resolve this for you. We're sorry we weren't given the opportunity to complete that process. If there is anything further we can help with, please don't hesitate to get in touch.
World Food Shop
No response for missing item.
Ordered one item on 27th January, tracking shows nothing and so I emailed the company to enquire as to where my purchase is and have never had a response.
January 27, 2026
Unprompted review
Reply from World Food Shop
Hi there,
Thank you for taking the time to leave your feedback, and we're sorry to hear about the frustration with your order.
However, we'd like to clarify that we did respond to your enquiries. Our records show that when you first contacted us on 31st January, we replied within 7 minutes. We then responded again on 11th February following your further email on 10th February.
We're sorry if these responses didn't reach your inbox. We'd recommend checking your spam or junk folder, as occasionally our replies can end up there.
If you're still experiencing any issues, please don't hesitate to get in touch and we'll be happy to help resolve this for you.
Kind regards,
World Food Shop
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