World Food Shop Reviews 

Ordered twice from this website first time in December, when my tracking wasn’t updated two weeks later I contacted them and they said it has got ‘lost in transit’ even though it had never been handed over to Royal Mail. Thought I would try again in January same thing happened and parcel was ‘lost in transit’ again I contacted Royal Mail and once again they never handed the parcel over to Royal Mail. I’m assuming because they were heavy products they would have been expensive to ship and as to why this happened to me twice and by the time their ‘customer service’ responded back the product was out of stock both times surprise surprise! But I’ve learnt my lesson and not waste my time with them again in the future.

I received my goods, two tins of chestnut purée, to be precise, a few days late. They were delivered by Amazon, which surprised me, but I didn’t question it. When the tins arrived, they were not only packaged in an envelope wherein the bubble wrap was totally flat but the tins were completely beaten up, massively dented and damaged. It was as if they’d been literally kicked around.
When I contacted customer services, providing them with photographs as evidence, they were apologetic and refunded me as quickly as they could

Excellent value.
Goods arrived in good time.
Excellent seller.

Good quality good prices and fast delivery very straight forward to order
Without question I will be buying again.

Items didn't arrive!

I ordered some ingredients for a special recipe and paid for express delivery leaving plenty of time. The package arrived late and I had to buy a pre-made version of the recipe at the last minute. I am left with other ingredients unused and with short shelf life that will now go to waste. After some to-ing and fro-ing their final answer is that it's Amazon logistics' fault and they've refunded the difference between normal and express shipping.
Not really good enough. Sorry! There's plenty of other places I can buy this stuff, including Amazon.

Great product
Good delivery

Swift delivery well packed at a very good price

Received in perfect condition and very quickly. 2nd order with them and certainly won’t be my last. Thank you

The first delivery failed due to damaged goods but was replaced very quickly once the company was notified.

Good prices arrived quickly and a smooth transaction

My order was processed quickly and arrived on the expected day. Courier was polite and friendly.

Super unhappy with this business I sent an email about how my items broke in delivery they sent an email back asking for photos. I sent four photos back with no response. The items were in glass jar which in turn damaged and contaminated the rest of the package. Tried to call a number of times and it keeps going to answering machine.

I ordered three different flavours of Jell O to try some recipes. One of them arrived split and had leaked over everything. I emailed them twice once through the order and the second time through their website. They did not even respond. Wont be using them again.

My order arrived super quick with each item securely packaged for transit. Some great products available that are often cheaper than I can buy elsewhere.

Quick service. Always in stock what I purchase.

I was very disappointed with the packaging!! It was all open at one end. All was ok in side but I had glass in there and could have broken or lost items. But very please with what I purchased.

I recently experienced an issue with a missing delivery, and while the customer service team handled the situation well, there’s room for improvement with their delivery service. After my package was marked as delivered, I couldn’t locate it. The team was quick to respond, providing delivery coordinates and a photo of the location, which I confirmed was correct. Despite this, the package wasn’t found.

The customer service team was helpful and offered a refund or replacement, though some items were out of stock. I opted for a full refund, which was processed without issue. I want to emphasize that the fault lies with the third-party delivery company, not the customer service team, who did their best to assist me.

However, I believe the delivery service needs improvement. Better communication and ensuring that packages are left securely would prevent such issues in the future. Overall, I’m satisfied with the customer support, but the delivery process could be significantly improved.