World Food Shop Reviews 

284
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt delivery times, highly competitive pricing, and the impressive variety of hard-to-find international products that truly bring a wonderful taste of home. Consumers also deeply appreciate the careful packaging that consistently ensures goods arrive safely, completely intact, and ready to enjoy right away. However, some people mentioned occasional issues with missing items, damaged packages during transit, or delayed deliveries handled by third-party couriers. A few reviewers also experienced frustrating difficulties trying to contact customer support for assistance or navigating complicated return and refund processes.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting very quick shipping times... See more

Product

Customers consistently note positive experiences with product, highlighting the great variety, competitive... See more

Order

People report positive experiences with order, highlighting the user-friendly website, fast shipping within... See more

Price

Users describe satisfaction with price, frequently highlighting competitive rates and great value alongside... See more

Service

Customers expressed great satisfaction with the fast, professional service and excellent overall experience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Used the app for the first time and enjoyed the experience. Great delivery time, great pricing for the products I wanted, needed to correct my delivery address and contacting them was not a problem. T... See more

Rated 5 out of 5 stars

colour me impressed, I ordered one day, received the next. What more can I say, I got what I ordered and it was teleported to me. Will be using again. Thanks guys.

Rated 5 out of 5 stars

Ordered my goods on Sunday evening - they were delivered on Tuesday morning. Brilliant!

Rated 5 out of 5 stars

Great prices quick delivery been buying from here for a long time variety


Company details

  1. Supermarket

Written by the company

World Food Shop is a UK based online retail store selling food from all around the world. At World Food Shop, we have over 15 years of combined retail and online retail experience. At World Food Shop, our goal is to provide our customers with a low cost, simple, fast and reliable service. We continually check and negotiate prices to bring you the quality products and shipping services you need at the lowest available prices.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

284 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(284)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Updated to very good

Thank you World Food. Cleared up the mystery on my missing order. I would give you 5 stars but you use evri as a courier. Ordered item 03 Oct. Amazon notified me that it was dispatched 04 Oct and to be delivered by 8pm on 06 Oct. Evri was the courier - Tracking number T0436A1225160717. They say it is still with the vendor. ????? Vendor (world food) says it is delayed in the courier depot. Evri now won't deliver until 09 October??? I am now told it won't be delivered until 09 October. This is a food item, evri. Don't you care?

October 7, 2024
Unprompted review
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Rated 4 out of 5 stars

Pleased with items, lousy delivery though.

Was very pleased with the products expiry time, plenty of time before the "use by" date. My only gripe and why it's 4* rather than 5* was, I paid for express delivery on Monday morning at about 11.00am, product arrived via Amazon???? on the Friday afternoon. It should have been here no later than Wednesday according to their website.

September 2, 2024
Unprompted review
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Rated 1 out of 5 stars

I was after a few harder to get items…

I was after a few harder to get items and was delighted to find this store. Order placed, tracking number received, all good.

Then I received a text message saying "a problem occurred during shipping" and that the order had been cancelled. No further contact or details forthcoming, which is disappointing.

I sincerely hope my refund will be made in a timely manner.

Such high hopes, and sadly do not recommend at all

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Invalid Tracking Number

I placed an order for the first time and received a confirmation email with a tracking number and was told 2-4 days until the parcel arrived. However when I try to track the parcel on the carrier website it tells me I have an incorrect or invalid tracking number so now I am unsure if I am going to receive my parcel. Please advise! Thank you

June 12, 2024
Unprompted review
World Food Shop logo

Reply from World Food Shop

Hi Lottie,

We're sorry to hear about the issues you're experiencing with tracking your order. The tracking information can be accessed via Amazon Shipping at track.amazon.co.uk.

Please use the tracking number provided in your confirmation email. Sometimes it might take a little while for the tracking information to update, so if it doesn't work immediately, please try again later.

If the problem persists, please reach out to our customer service team for further assistance. We're here to ensure you receive your parcel as expected.

Thank you for your patience and understanding.

Best regards,
Jonathan

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