World of Roses Reviews 

5,214
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 891 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful, healthy plants that arrive in secure packaging and grow wonderfully shortly after planting. People also highlight the reliable delivery service, noting that helpful tracking updates and timely notifications make the process smooth. Consumers frequently express satisfaction with the professional service and lovely presentation when buying items as presents for loved ones. However, some people mentioned issues with delayed shipments, where packages arrived later than expected or suffered damage during transit. A few customers also experienced missing items or incorrect orders, which caused frustration when purchasing gifts for special occasions.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the roses always arrive in great condition... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising prompt arrivals, helpful... See more

Quality

Users describe positive interactions with quality, consistently praising the healthy condition and robust... See more

Order

Reviewers highlight mixed experiences with order fulfillment, as many customers report that online purchasing... See more

Service

People report positive experiences with service, frequently highlighting exceptional delivery, prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good communications and timely notifications regarding delivery. The roses were well protected and packed. Considering the adverse weather conditions, the plants are quite healthy, with minor sunburn/... See more

Company replied

Rated 4 out of 5 stars

Order processing was efficient. Rose plants were smaller in size than I expected though they were in healthy condition. They started to bloom two weeks after I planted in large pots as I am still con... See more

Company replied

Rated 4 out of 5 stars

Delivered quickly and packaged well. One issue us delivery man. He was late no update to me and I contacted company about it and got nowhere. The stated it could be delivered up until 9pm but time sl... See more

Company replied

Rated 4 out of 5 stars

Order was quickly delivered but the package was damaged and one of the rose was laying on the ground on its side. We were not at home as we received an email less than an hour before the package was d... See more

Company replied



Company details

Written by the company

World of Roses started growing roses in Bedfordshire in the 1960's. The family run business was started by Paul Chessum initially producing roses in his parents back garden. Over the years, the business has evolved and expanded to become one of the largest growers in the UK and Europe and is now in its third generation in the family. We are specialist suppliers and growers of premium quality British roses, supplying garden centres and our own online store. We have recently expanded our product range to offer beautiful gifts to cater for all occasions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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4.3

All reviews

(5,214)

847 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy site to use found exactly what i…

Easy site to use found exactly what i needed and a quick order process

September 7, 2026
World of Roses logo

Reply from World of Roses

Kpark,

We're delighted to hear that you found our site easy to use and that you were able to find exactly what you needed with a quick order process. Thank you for your positive feedback!



Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Outstanding Customer Service

Good quality product, good delivery service and outstanding customer care!

September 11, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that you were happy with the quality of our product, our delivery service, and our outstanding customer care! Thank you for your wonderful feedback.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

The rose was delivered for a 90 year…

The rose was delivered for a 90 year old lady on time for her birthday.

September 10, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear the rose was delivered on time for such a special 90th birthday celebration. We hope the lady loved her gift!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Quick delivery

Quick service and eelivery

September 2, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're glad to hear we delivered quickly. We appreciate your positive feedback.

Kind regards,

World of Roses Customer Service

Rated 4 out of 5 stars

Easy to use website and lovely rose.

I bought the rose very easily on line and my niece was very pleased with it.

September 1, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your online purchase was easy and that your niece was very happy with the rose! Thank you for sharing your positive experience.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Good communication & arrived in good order. This is the second time I’ve used World of Roses & would definitely recommend & use again in the future

September 8, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are absolutely thrilled to hear about your fantastic experience with us! It's wonderful to know that our communication and delivery met your expectations, and we truly appreciate your continued support. We look forward to serving you again.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Amazing arrived within few days and…

Amazing arrived within few days and look great
Will recommend to everyone
Thank you so much

September 7, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your order arrived quickly and looks great! Thank you for your kind words and recommendation; it means a lot to us.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

A quick and valuable service

A quick and valuable service. I had ordered a rose and a commemorative plaque to honour our friend's 25th wedding anniversary. The website was easy to navigate, the delivery options were helpful, and the delivery service was expedient. World Of Roses were a pleasure to order from, and I would do so again.

August 31, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so pleased to hear that our service met your expectations for such a special occasion! We appreciate you choosing us to help celebrate your friends' 25th wedding anniversary. It's wonderful to know that our website and delivery options were helpful, and we truly value your kind words. We look forward to assisting you again in the future.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Beautiful, delivered plants as gifts

Always good quality roses that are delivered. I have purchased a few of these for gifts and the recipient is always delighted. Good customer service and care taken looking after the roses pre delivery so they always look (and are!) healthy

July 15, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so happy to hear that you consistently receive good quality roses and that your gift recipients are always delighted. It's wonderful to know our customer service and care are appreciated.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Good communication

Good communication. Product boxed well for delivery, no damage.

July 27, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that our communication was good and that your product arrived well-packaged and undamaged. Thank you for your positive feedback!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

The after service of dealing with roses…

The after service of dealing with roses that don't flower as detailed or ordered.Customer service phone assistance both very good.

September 4, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are pleased to hear that our customer service team provided excellent assistance. We always strive to ensure our customers receive the best support.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Beautiful

Beautiful, healthy rose bush delivered. Well protected with cardboard packaging. Would recommend this company to anyone looking to buy a healthy rose plant.

September 4, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear your beautiful, healthy rose bush arrived well-protected. We appreciate your kind words and recommendation.

Kind regards,

World of Roses Customer Service

Rated 3 out of 5 stars

The rose I ordered was lovely

The rose I ordered was lovely, as described & well packaged. Unfortunately it did not arrive on the date expected & paid for. I got a refund of the difference between express & ordinary delivery which was appreciated . Disappointing though as I ordered from this company as they said they were able to deliver for my desired date. It came three days after.
I would use them again because the product was good & I’ll allow more delivery time - then I may give 5 stars

September 3, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are happy to hear you found the rose lovely and well-packaged. We sincerely regret that the delivery did not meet your expected date, despite our stated capabilities. We understand your disappointment, even with the refund for the express delivery difference. We truly appreciate your understanding and your willingness to consider us again. We are always working to improve our delivery accuracy.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Beautiful healthy plants

Beautiful healthy plants, delivered promptly at a fantastic price buy one get one free. Gift/keep - mine is already blooming

August 25, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your plants arrived promptly and are healthy! It's wonderful to know that you found the price fantastic and that your plant is already blooming. Thank you for sharing your positive feedback.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

So glad I ordered these roses

Roses delivered promptly and well packaged. The roses look amazing. A really good size and very strong. Extremely pleased.

September 1, 2026
World of Roses logo

Reply from World of Roses

Hello,

We're so pleased to hear that your roses arrived promptly and were well-packaged. It's wonderful to know they look amazing, are a good size, and very strong!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars
World of Roses logo

Reply from World of Roses

Hello,

We are so pleased to hear that you had an excellent experience with our service and that you are happy with the quality of our plants. Thank you for your kind words!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Prompt delivery

August 25, 2026
World of Roses logo

Reply from World of Roses

Hello,

Thank you for your positive feedback; it means a lot to us.

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Roses arrived in immaculate condition…

Roses arrived in immaculate condition and beautifully packed
Since planting the roses have bloomed with the most amazing smelling flowers
Can't recommend them enough and would definitely buy from them again

August 25, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are so delighted to hear that your roses arrived in such excellent condition and that you are enjoying their beautiful fragrance. Your kind words and recommendation mean a lot to us!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Excellent Retailer

Prompt delivery, excellent service. All as requested. Healthy thriving plant received

September 1, 2026
World of Roses logo

Reply from World of Roses

Hello,

We are delighted to hear that your plant arrived healthy and thriving, and that you were pleased with both the prompt delivery and excellent service. Thank you for your kind words!

Kind regards,

World of Roses Customer Service

Rated 5 out of 5 stars

Excellent

Cannot praise the service that I received enough, my rose arrived a day earlier than expected, but, received an update giving me a time slot and the name of the driver.
The rose itself was a really good size, very healthy with loads of new growth on it.
Would definitely order again.

August 24, 2026
World of Roses logo

Reply from World of Roses

Hello,

Thank you for your wonderful review! We are so pleased to hear that your rose arrived earlier than expected and that you were kept informed about the delivery. It's fantastic to know you found the rose to be a good size, healthy, and with plenty of new growth. We truly appreciate your kind words and look forward to your next order.

Kind regards,

World of Roses Customer Service

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