World of Wheelchairs Reviews 66

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many people highlight the seamless ordering process and the speed at which their items arrived, often sooner than expected. Consumers are particularly impressed with the quality and functionality of the wheelchairs, noting their ease of use, maneuverability, and robust build. However, some customers experienced minor issues, such as a flat tire upon delivery, which required them to seek external solutions. A few people also found that while the product itself was excellent, it was larger than anticipated when folded, suggesting that checking dimensions beforehand is advisable.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Delivery service

Consumers express high satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Service

Users describe positive interactions with service. Customers consistently praise the speedy and excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers are impressed with the build quality, noting that... See more

Order

People report positive experiences with order. Customers consistently praise the seamless and speedy service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the G-Explorer, all terraine wheelchair. Price and service was good.delivery quite quick too. The chair is both taller and wider when folded, than I had realised. But the main wheels can deta... See more

Company replied

Rated 5 out of 5 stars

All about the customer though their delivery team is faster than there emailing department !! Ordered it for my Mum on a Wednesday arrived at her apartment on Saturday - got an email on Monday saying... See more

Company replied

Rated 5 out of 5 stars

I had a slight issue with the panel on my new wheelchair so emailed the company with two images along with a description. The gentleman I dealt with was very prompt in replying and extremely helpful.... See more

Company replied

Rated 5 out of 5 stars

Fantastic quick service from ordering my wheel chair to delivery! This was an upgrade for me after using just a small fold up travel chair, so this amazing off road set of wheels gives me so much more... See more

Company replied


Company details

  1. Wheelchair Store

Written by the company

At World of Wheelchairs, we specialise in supplying high-quality, reliable wheelchairs at competitive prices across the UK. Whether you’re looking for a lightweight travel chair, a robust self-propelled model, or something in between, our mission is to make mobility more affordable and accessible for everyone. As a trusted online retailer, we pride ourselves on offering a carefully curated range of wheelchairs that deliver both comfort and performance. What really sets us apart is our commitment to customer satisfaction. From fast, tracked delivery to our easy return and swap process, we aim to make the entire experience stress-free. We also understand that choosing the right wheelchair is a personal decision, and we’re here to support you every step of the way. At WOW, we combine excellent service with unbeatable value — so you can move with confidence and peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

World of wheelchairs are fantastic

World of wheelchairs are fantastic. A clip thing broke off my mum’s wheelchair and I was advised by another store to buy a new footrest. Not only did WOW call me to check that I had the correct order but they also told me I could just buy the clip and save (a lot) of money. They then reordered. What fantastic customer service!! Thank you:)

April 23, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

A great Buy!

A great Buy!
Perfect for getting through narrow door ways.
Easy to be propelled.
Can lift it up easily and fits in my car boot perfectly.
Can get over gravel, little curbs/ bumps easily.
Looks cool 😎

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star +++

I can not praise World of Wheelchairs highly enough.
After recovering from a routine surgery that went wrong, I was left housebound and in need of a wheelchair if I was to rejoin the outside world
I did a lot of research on line. I found WOW and called them for advise as this was a first time purchase for me and I had tons of questions. I spoke to a gentleman (Tom) who could not have been more helpful. I really felt that he wanted to make sure I had the right chair for me rather than just making a sale. After much toing and froing on the phone and online I purchased the Gravity Lite self propelled chair. I was really impressed with the quality of the build. It was very solid despite being very lightweight. The added bonus of removable wheels makes loading it into the car a lot easier. Delivery was fast too.
In summary, I would say that if you are looking for quality products and good old fashioned customer service, look no further than World of Wheelchairs. Most highly recommended.

April 15, 2026
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Annie,

What a wonderful review, thank you! I'm so happy to hear that Tom was able to help you throughout the whole process, and I have already passed your lovely words straight to him (he is over the moon!).

Wishing you all the best with your continued recovery, and we hope you love your new wheels ✨

~ Kat

Rated 5 out of 5 stars

Fab service

Fab service, quick delivery. Item as described and couldn't be happier

January 5, 2026
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Annie!

Thank you so much! Your kind words mean the world to us ✨

We are so glad to hear how happy you are with us and your product. We really appreciate this lovely review!

- Kat

Rated 5 out of 5 stars

Very easy to deal with, great product

Very easy to deal with. Super prompt delivery and excellent product. Highly recommended,

December 5, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Sharon!

Thank you SO much for this fab review - we really appreciate it 🤩

If there's ever anything else we can help you with in the future, please feel free to get back in touch and we will be more than happy to help!

We hope you love your new wheelchair ⭐

- Kat

Advertisement
Rated 4 out of 5 stars

I was thoroughly impressed by the…

I was thoroughly impressed by the speedy service, from the moment I ordered my wheelchair to its arrival! Previously, I relied on a basic foldable travel chair, but this remarkable off-road model has significantly boosted my independence, allowing me to navigate uneven sidewalks and trails effortlessly!

December 17, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Carrie!

Thank you for such a great review ⭐ We're so happy that we could help you get your new wheels so fast! We hope that you love and enjoy all your adventures with your new off-road wheelchair 💫

All the best
- Kat

Rated 5 out of 5 stars

Great G-Light Pro Wheelchair Supplier

This is the second G-Lite pro wheelchair I've had, the first lasting me more than 10 years. I bought from World of Wheels this time and was not disappointed. The price was good and super fast 2 day delivery. An all round great seller. ⭐️⭐️⭐️⭐️⭐️

November 19, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Rebecca!

Thank you for this fantastic feedback! 🌟 We are thrilled to hear that you chose to shop with us for your replacement G-Lite Pro. It is amazing to hear your previous model lasted over 10 years - it really is such a reliable chair 💪

We're so glad we could get your new chair to you so quickly and for a great price - enjoy your new wheels!

- Kat

Rated 5 out of 5 stars

All about the customer.

All about the customer though their delivery team is faster than there emailing department !! Ordered it for my Mum on a Wednesday arrived at her apartment on Saturday - got an email on Monday saying it would be delivered Tuesday !!
Really was a seamless order from start to finish and Mum is delighted with her G-Lite chair.

November 12, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi John!

Wow, a 5-star review that gave us a proper giggle - we love it! Thank you so much for taking the time to share your experience!

We sometimes even surprise ourselves with how fast our team can move! To keep up with the pace, we've now upgraded our email system to ensure any future communication is much more timely ⚡️

Thank you again for choosing us, and we hope your mum enjoys many comfortable adventures in her new G-Lite 💫

- Kat

Rated 5 out of 5 stars

Fantastic quick service from ordering…

Fantastic quick service from ordering my wheel chair to delivery! This was an upgrade for me after using just a small fold up travel chair, so this amazing off road set of wheels gives me so much more independance to be able to wheel myself around on uneven paths and pavements!

November 17, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there!

Thank you so much for this fabulous 5-star review ✨

We are so pleased to hear you received your wheelchair quickly, and we are especially happy to hear that your upgrade is working out so well! Enjoy the extra bit of freedom on your journeys 🌿

Thank you so much for choosing us, we truly appreciate you supporting our business and we are always here if you ever need any assistance in the future!

- Kat

Advertisement
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Rang with a query after my daughter broke her leg about a leg extension for her wheelchair. Sorted it out straight away delivery in 2 days just in time to go back to the hospital

November 5, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Darren!

What a fantastic review - thank you so much ⭐️

We are so proud that our team could provide you with this great service! Knowing that we were able to help your daughter in time for her hospital visit is so rewarding for us, and is exactly why we do what we do.

Thank you so much for your kind words, we truly appreciate it

We are all sending our best wishes for your daughter and her speedy recovery ✨

- Kat

Rated 5 out of 5 stars

Everything went as expected

Everything went as expected, part was just what I wanted to repair my daughter's wheelchair.

November 25, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Robert!

Thank you for this fab 5-star review 💫

That is wonderful to hear - we are so glad that everything went well and that you received just the right part for your daughter's wheelchair repair.

Thank you, again, so much for choosing us and for taking the time to leave this 5-star review ✨

- Kat

Rated 5 out of 5 stars

Absolutely amazing.

Absolutely amazing.

I needed a replacement wheelchair and the local shops were charging silly money. I bought the same chair for much cheaper.

The most impressive thing was how fast delivery was. I ordered on the Monday and it was delivered before lunch on the Thursday.

September 18, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Johan!

This is absolutely amazing feedback - thank you so much 💫

We are thrilled that you were able to find the exact wheelchair you needed at a much better price through our website. The most rewarding part of our job is hearing that we could help you save some money and also get your wheelchair to you swiftly!

We really appreciate your high recommendation and are so grateful that we have earned your 5 stars ⭐️

- Kat

Rated 4 out of 5 stars

Very good experience and very helpful.

Very good experience and very helpful.

August 21, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Chris!

Thank you for your kind words and for taking the time to leave this review for us ✨ We are thrilled to hear that you had a good experience ordering from us and that our team were helpful during the process!

We always aim for a 5-star service, so if there is anything we could have improved upon to earn that extra star, please let us know by emailing me directly at: hello@worldofwheelchairs.com

Thank you again for your kind words and for choosing World of Wheelchairs ⭐️

- Kat

Advertisement
Rated 5 out of 5 stars
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there Trudi,

Fabulous! Thank you so much for the 5-star review. We are delighted that our swift service met your expectations.

Thank you for choosing World of Wheelchairs ✨

- Kat

Rated 5 out of 5 stars

Excellent Customer Service by Roy

Excellent Customer Service by Roy. Took details of Wheelchair which I needed the leg raiser for & checked to see if they were able to get it & phoned me back with the price & I then placed the order. Order was received within a few days after placing the order.

August 11, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there!

We are super appreciative of you sharing this wonderful feedback - thank you ⭐️ It is great to hear that Roy provided you with excellent customer service and was able to help you get the support and product you needed! I will make sure to pass on your kind words to Roy straight away!

Quick follow-ups for customers, as well as quick delivery times are top priorities for us, and we are so delighted that your order arrived safely within a few days.

Thank you so much for choosing World of Wheelchairs ✨

- Kat

Rated 5 out of 5 stars

Delivered quickly

Delivered quickly , nice wheelchair easier to pysh than my old one

August 8, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Susan,

We appreciate your 5-star review - thank you ✨ It is fantastic to hear that your new wheelchair was delivered quickly and you are already noticing improvements over your old one!

Thank you for choosing World of Wheelchairs ☺️

- Kat

Rated 5 out of 5 stars

Good company

Had a couple of questions, so rang up. The chap couldn't have been more helpful, and I decided this was the company to buy from there and then. All went very well, very happy.

August 1, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thank you so much for sharing your experience with World of Wheelchairs ⭐️ We are truly thrilled to hear that our team was able to answer your questions and provide you with the helpful service that convinced you to trust ordering with us.

Providing excellent support is our number one priority, and we are so glad to hear that everything went well with your purchase!

We hope that you enjoy your wheelchair ☺️

- Kat

Advertisement
Rated 5 out of 5 stars

Bought the G-Explorer

Bought the G-Explorer, all terraine wheelchair. Price and service was good.delivery quite quick too. The chair is both taller and wider when folded, than I had realised. But the main wheels can detatch to give flexibility around this. The chair instruction book was in the bottom of the box, under the chair. I felt tye instructions lacked some detail regarding actual assembly. Search of YouTube came to the rescue again! Yer I recommend, it's a decent chair at a decent price, no doubt. But don't expect it to be too compact size wise. Check the dimensions for your own needs.

July 28, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Karen!

We are so grateful for your detailed 5-star review ✨ We are pleased to hear you found your G-Explorer to be a great chair at a reasonable price, and also that our service and delivery time met your expectations.

We would also like to thank you for providing such helpful feedback regarding the folded size and the assembly instructions, and we appreciate you noting about the detachable wheels as a helpful workaround for the size of your chair.

Please accept our sincere apologies that the instructions were difficult to find and lacked certain details for the assembly of your chair. Apologies as well for the inconvenience of searching instructions via YouTube. We will pass this feedback regarding documentation and the packaging process to the manufacturer straight away to try and amend this for future orders!

Thank you, again, so much for recommending the G-Explorer. Your full honesty and review is incredibly helpful for, not only future customers, but for us as a company as well ☺️

- Kat

Rated 5 out of 5 stars

Really fast delivery

Really fast delivery

July 28, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Tom,

Thank you for the 5-star review ✨ We are delighted to know that our quick delivery service met your expectations.

We really appreciate the feedback and for you taking the time to share your experience!

- Kat

Rated 5 out of 5 stars

Excellent service

Excellent service ,delivered so quick, package undamaged and wheelchair ready to use, cannot ask for better service thank you

July 21, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Shirley,

We couldn't ask for better feedback ourselves—thank you!

Knowing that your wheelchair arrived safely, quickly, and ready for immediate use is exactly what we aim to deliver to our customers.

We appreciate your very kind words about our service and are delighted to have earned your 5 stars! 💫

- Kat

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look