World of Wheelchairs Reviews 66

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, quick delivery, and high-quality products. Many people highlight the seamless ordering process and the speed at which their items arrived, often sooner than expected. Consumers are particularly impressed with the quality and functionality of the wheelchairs, noting their ease of use, maneuverability, and robust build. However, some customers experienced minor issues, such as a flat tire upon delivery, which required them to seek external solutions. A few people also found that while the product itself was excellent, it was larger than anticipated when folded, suggesting that checking dimensions beforehand is advisable.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality and... See more

Delivery service

Consumers express high satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Service

Users describe positive interactions with service. Customers consistently praise the speedy and excellent... See more

Quality

Reviewers highlight positive aspects of quality. Customers are impressed with the build quality, noting that... See more

Order

People report positive experiences with order. Customers consistently praise the seamless and speedy service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the G-Explorer, all terraine wheelchair. Price and service was good.delivery quite quick too. The chair is both taller and wider when folded, than I had realised. But the main wheels can deta... See more

Company replied

Rated 5 out of 5 stars

All about the customer though their delivery team is faster than there emailing department !! Ordered it for my Mum on a Wednesday arrived at her apartment on Saturday - got an email on Monday saying... See more

Company replied

Rated 5 out of 5 stars

I had a slight issue with the panel on my new wheelchair so emailed the company with two images along with a description. The gentleman I dealt with was very prompt in replying and extremely helpful.... See more

Company replied

Rated 5 out of 5 stars

Fantastic quick service from ordering my wheel chair to delivery! This was an upgrade for me after using just a small fold up travel chair, so this amazing off road set of wheels gives me so much more... See more

Company replied


Company details

  1. Wheelchair Store

Written by the company

At World of Wheelchairs, we specialise in supplying high-quality, reliable wheelchairs at competitive prices across the UK. Whether you’re looking for a lightweight travel chair, a robust self-propelled model, or something in between, our mission is to make mobility more affordable and accessible for everyone. As a trusted online retailer, we pride ourselves on offering a carefully curated range of wheelchairs that deliver both comfort and performance. What really sets us apart is our commitment to customer satisfaction. From fast, tracked delivery to our easy return and swap process, we aim to make the entire experience stress-free. We also understand that choosing the right wheelchair is a personal decision, and we’re here to support you every step of the way. At WOW, we combine excellent service with unbeatable value — so you can move with confidence and peace of mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

purchased the G-Lite pro

purchased the G - Lite pro wheel chair. Great product and great price

July 21, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there James,

That's fantastic! We are so thrilled to hear that you are pleased with your G-Lite Pro and found the product and the price to be great ⭐️

Thank you for choosing World of Wheelchairs and for taking the time to share your feedback ☺️

- Kat

Advertisement
Rated 5 out of 5 stars

Fantastic service

Fantastic, quick service.
Very helpful.
And the wheelchair is Fantastic

July 21, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there!

Thank you so much for taking the time out of your day to share your positive experience! We are absolutely delighted by your review ✨ Your feedback means the world to us ☺️

Kat

Rated 4 out of 5 stars

The G-Excel, now with go faster wheels!

The G-Excel turned up quickly as anticipated by paying for express delivery, and was securely packaged. It went together quickly and easily but one of the large rear tyres was flat. After inflating it twice, neither time holding the air for longer than 15 or 20 minutes, I decided to go to Halfords to get a new inner tube because my daughter needed the chair the next day and it would have taken longer to get it fixed by contacting the manufacturer. Apart from this, the chair is brilliant and easy to use and my daughter is very pleased. However, the flat tyre could have spoiled things for her.

Subsequent to this, World of Wheelchairs has been in touch and offered to reimburse the cost of replacing the inner tube which is very good of them but also that they will flag it up to the manufacturer for investigation. I have passed on some more info that may help. It is unusual that one tyre was fine and one was flat but in the end all was well. My daughter is very pleased with the chair....'it turns on a sixpence' - it is light and manouverable while still feeling reassuringly strong. It looks incredible too. Improved the rating due to great customer service!

July 14, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thank you for your review and for your kind words about the G-Explorer – we’re so pleased to hear your daughter is enjoying it and that it’s working well for her overall.

We’re really sorry to hear about the issue with the rear tyre. If you’d like to get in touch with us directly, we’d be happy to reimburse you for the cost of the replacement inner tube – just drop us a quick message with the details.

Thanks again for your feedback and support.

Rated 5 out of 5 stars

Well pleased if all the adjustments and…

Well pleased if all the adjustments and quality.

July 9, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thanks so much for the 5 stars! We’re really glad you’re happy with the quality and adjustments – that means a lot.

Tom

Rated 5 out of 5 stars

YOU DID WAHT IT HAS TO BE DUN

YOU DID WAHT IT HAS TO BE DUN
WE ORDER SMOOTHLY
GAVE EXSELLENT SERVICE
EN DILVERT VERY FAST

SO 5 STARS

July 4, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thank you for the review! Great to hear everything went smoothly and that you were happy with the service and fast delivery.

Thanks again for the 5 stars!

Tom

Advertisement
Rated 5 out of 5 stars

Excellent service prompt delivery of…

Excellent service prompt delivery of wheelchair and great price thankyou

June 30, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thanks so much for the lovely review! We're really glad you were happy with the service, quick delivery, and price.

Much appreciated!

Tom

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, their customer service and communication are excellent and I wouldn't hesitate to buy from them again in the future. They went out of their way to accommodate an urgent delivery of a wheelchair that I needed so I can't thank them enough.

June 27, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thank you for the fantastic review! We’re so pleased we could help with the urgent delivery and that you were happy with the service and communication.

We really appreciate your kind words and look forward to helping again in future!

Rated 5 out of 5 stars

We had a very pleasant conversation…

We had a very pleasant conversation with Tom, who helped us by listening to what we wanted and then he sent us a link to the order such that we could simply provide payment via card.
The chair arrived the next day!!!
Wonderful!!!

June 27, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks so much for the lovely review. I'm glad I could help - It was a pleasure speaking with you. I'm glad we managed to sort out the order in the end!

If you need anything else, just let me know!
All the best,
Tom

Rated 5 out of 5 stars

Fast delivery fab product

Fast delivery fab product. So comfortable and steady

June 24, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks so much for the great review! We're really glad you’re happy with the fast delivery and finding the chair both comfortable and sturdy.

Tom

Advertisement
Rated 5 out of 5 stars

Excellent experience

Excellent responses to emails in a fast & efficient manner

June 24, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

We’re really pleased you had a great experience and that our email support hit the mark. Thank you for your kind words and don't hesitate to get in touch if you need anything

Rated 5 out of 5 stars

No hassle ordering order arrived when…

No hassle ordering order arrived when promised in perfect condition

June 16, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks for the great review! We're really glad everything arrived on time and in perfect condition – hassle-free is exactly what we aim for.

Tom

Rated 5 out of 5 stars

Would recommend

Came next day even though we hadn’t paid for it. The people who dropped it off. Lovely offered to bring it in for us. Very easy to get out

June 23, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thanks so much for the 5-star review! We recently switched couriers to help improve the delivery experience, so it’s great to hear that came through for you.

Glad it arrived quickly and was easy to get set up – and lovely to hear the delivery team made a good impression too!

All the best,
Tom

Rated 5 out of 5 stars

Delivered on time with care.

Delivered on time with care, well packaged and securely loaded.
Thank you WOW.
Doug Clarke.
(Ex Warehouse/Distribution.)

June 16, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi Doug,

Thanks so much for the kind review – it means a lot coming from someone with your background in distribution! Really pleased everything arrived safely and on time.

Tom

Advertisement
Rated 5 out of 5 stars

A Good Experience

I ordered knowing new stock was expected the following week. Expecting delays I was delighted to see that stock arrived exactly when they said it would and delivery was then very speedy. Goods all complete and now awaiting a test run!!

June 14, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks for the lovely review! We're really glad everything arrived just as expected and that delivery was nice and quick.

Tom

Rated 5 out of 5 stars

Problem Quickly Resolved - Excellent Service!

I had a slight issue with the panel on my new wheelchair so emailed the company with two images along with a description. The gentleman I dealt with was very prompt in replying and extremely helpful. He personally ensured my replacement was handled and overseen and that all of my other related needs were met. I am very pleased with my experience.

May 29, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

Thank you so much for your thoughtful review and for the 5 stars!

I’m really glad we could get everything sorted quickly for you. It means a lot to hear that you were happy with the support and that your replacement was handled to your satisfaction. Helping our customers feel confident and cared for is exactly what we strive for.

Wishing you all the best, and please don’t hesitate to reach out if you ever need anything else!

Tom

Rated 5 out of 5 stars
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks very much for taking the time to leave a review.

We’re glad everything was handled quickly and professionally for you — that’s exactly what we aim for.

All the best,
Tom
The World of Wheelchairs Team

Rated 5 out of 5 stars

Amazing service

I mistakenly ordered the wrong size wheelchair but the service I received was excellent. The wrong wheelchair was collected and a new one delivered all within a week. The G-Explorer wheelchair is everything I hoped for and I am looking forward to taking it on holiday.

June 5, 2025
Unprompted review
World of Wheelchairs logo

Reply from World of Wheelchairs

Thank you for your lovely review!

Mistakes happen, so we’re really pleased we could get everything sorted quickly for you. Great to hear you’re happy with the G-Explorer — we hope it serves you well on holiday and beyond.

Tom :)

Advertisement
Rated 5 out of 5 stars

Delivered the next day

Delivered the next day, fabulous service

May 8, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Next-day delivery is always a nice bonus! Thanks for letting us know it all arrived quickly and your kind review

Rated 5 out of 5 stars

Very light weight and monoeuverable

Very light weight and monoeuverable. Easy to lift out a d in car boot. Looks stylish, comfortable to sit in and I thought good value for money. All in all very pleased with purchase.

May 14, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Thanks for the great review — really glad to hear you're happy with how lightweight and practical it is. Sounds like it’s ticking all the right boxes for you, which is exactly what we hope for.

Just reach out if you need any support.

Tom

Rated 5 out of 5 stars

Great communication and customer…

Great communication and customer service is 10/10

May 6, 2025
World of Wheelchairs logo

Reply from World of Wheelchairs

Hi there,

I'm really glad the communication and service stood out. We’ll pass that on to the team and keep it up.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look