My three months volunteering at Brighton in Ecuador were truly unforgettable. I was genuinely happy there. The school is amazing, and the teachers are kind, dedicated, and inspiring. Jonathan became m... See more
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This company has helped us travel more places in Turkey and all around the world. İ felt very safe and happy to use this app, because it is a life changing opportunity to gain professional experience... See more
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Worldpackers has honestly been a gateway to my dream life. ✨ It has given me the chance to travel, live in different countries, build community, and grow my confidence as a solo traveller. I’ve m... See more
Company replied
I feel local culture. I experienced two volunteers these need to pay. So I didn't feel I was able to trip cheap. But these experience make me favorite countries in the world. I ate family foods and fe... See more
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Company details
Written by the company
The safest community for travel and volunteering. Connect with millions of conscientious travelers and welcoming hosts around the world and have transformative experiences.
Contact info
United States
- worldpackers.com
4.4
Excellent
593 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worldpackers: the gateway to my dream life 💛
Worldpackers has honestly been a gateway to my dream life. ✨
It has given me the chance to travel, live in different countries, build community, and grow my confidence as a solo traveller. I’ve met amazing people, created inspiring events, and felt part of something meaningful instead of just passing through places.
It’s not just a platform, it’s been a door to freedom, connection, and a new way of living. I’m really grateful for everything it has allowed me to experience. 🩵✈️
September 22, 2025
Unprompted review
Reply from Worldpackers
Thank you so much for sharing this, Chiamaka, it truly means a lot to us 💙
We’re incredibly happy to know that Worldpackers has been part of your journey toward connection, growth, and living your dream life. Stories like yours inspire us to keep building a meaningful and supportive community for travelers around the world.
Wishing you many more beautiful experiences ahead.
Worldpackers team.
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Enjoy your trips
Easy to use. Very nice way to find volontaring position.
I recommend this app
February 26, 2026
Unprompted review
Reply from Worldpackers
Hey!!
Thank you so much for your feedback! It means a lot to us.
Big virtual hugs,
Worldpackers team.
Best Plattform to travel and Meet…
Best Plattform to travel and Meet wonderful people
February 24, 2026
Unprompted review
Reply from Worldpackers
Hey Jonathan,
Thank you so much for your kind feedback! Always count on us,
Worldpackers team.
Helping service
The staff member Gabriella help me in make me able to log in again in my profil through the app
February 21, 2026
Unprompted review
Reply from Worldpackers
Hey!
Thank you for sharing your experience, Leonardo. :)
We’re so glad our support team was able to help you regain access to your profile smoothly.
We are always here to make things easier whenever you need assistance. ✨
With love,
Worldpackers Team.
Reply from Worldpackers
Hey, HT!
Thank you for giving it a try and for sharing your encouragement! 🙌
Sometimes the best experiences start with taking a chance — we’re glad you felt it was worthwhile.
Wishing you many more great adventures ahead ✨
Best,
Worldpackers Team.
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Amazing opportunities to do good and explore
Worldpackers has provided me with once-in-a-lifetime experiences and opportunities that I will treasure forever. As a solo female traveller, I have always felt safe, supported, and well cared for while using their platform. From volunteering and cultural exchange to eco-conscious projects, Worldpackers has made it possible to explore the world in meaningful ways while connecting with welcoming hosts and fellow travellers. Every experience has been well organised, enjoyable, and empowering, giving me the confidence to travel independently while contributing positively to the communities I visit.
February 5, 2026
Unprompted review
Reply from Worldpackers
Hello!
Thank you so much for sharing this, Jade :)
It means a lot to know that your journeys have been enriching, safe, and inspiring. We’re especially happy to hear that you’ve felt confident traveling solo while making a positive impact along the way.
Wishing you many more meaningful adventures ahead ✨
With love,
Worldpackers Team.
The way to travelling
I was travelling with Worldpackers the last for years and is the best decision I’ve made in my life. I’ve been working as a volunteer in a variety of places and activities I’m learning about myself and others cultures. The more important thing is to be supported by Worldpackers.
February 20, 2026
Unprompted review
Reply from Worldpackers
Hey Magdalena,
We’re truly honored to have been part of your journey over the past few years. It’s amazing to hear how volunteering in different places and activities has helped you learn more about yourself and other cultures, that’s exactly the kind of meaningful exchange we hope to inspire.
Thank you for trusting us and for sharing your experience. Your words mean a lot to our whole community.
Worldpackers team.
Traveling with WP changed my perspective
Traveling with Worldpackers changed how I see the world. Instead of just visiting places, I get to live in them. Helping in hostels, hotels, schools, and local projects while immersing myself in the culture.
It’s not just about saving on accommodation. It’s about connection, purpose, and experiencing destinations beyond tourism.
Worldpackers didn’t just help me travel more, but it helped me travel deeper.
February 4, 2026
Unprompted review
Reply from Worldpackers
Hey Ldriz,
This is so beautiful to read 💛
We’re truly happy to know that your experience went beyond tourism and became something deeper and more meaningful. That sense of connection, purpose, and cultural immersion is exactly what we hope every traveler can experience.
Thank you for sharing this with us — stories like yours inspire our whole community
Worldpackers team.
Permanent deactivation without transparent justification
I am writing this review to share my personal experience as a host on Worldpackers.
After hosting 9 volunteers through the platform, my account was permanently deactivated. I repeatedly requested clarification regarding the specific reasons for this decision, but I was informed that detailed information could not be shared due to privacy policies.
During our collaboration, we received both positive and negative feedback, as is normal in any human experience. However, the final decision was based on private feedback that was never disclosed to us, which left us without the possibility to fully understand or respond to the concerns raised.
I respect the platform’s right to manage its community according to its policies. However, as a user, I believe transparency and the opportunity to understand decisions that significantly impact one's account are fundamental.
My intention in writing this review is not to attack the company, but to encourage clearer communication and procedural transparency for all hosts and travelers in the future.
April 19, 2025
Unprompted review
Reply from Worldpackers
Hello Francesco,
Thank you for taking the time to share your perspective and for the hospitality you provided to the volunteers you hosted through our platform. We sincerely appreciate your openness and the constructive tone of your feedback.
We truly understand that receiving a deactivation notice can be a frustrating experience, especially when you feel there is a lack of specific detail regarding the decision. Please know that it is never our intention to cause distress or leave our hosts feeling unheard.
To provide some context on our processes: Worldpackers acts as a bridge built on trust, and to maintain the safety and well-being of our entire community, we continuously monitor the experiences shared by both travelers and hosts.
Our decisions are based on a holistic review of multiple factors, including:
Public and Private Feedback: We analyze the consistency of the experiences reported by members of the community.
Safety and Community Policies: We follow internal guidelines designed to ensure that every exchange remains aligned with our core values of respect and security.
Regarding the transparency you mentioned, while we aim to be as clear as possible, our privacy policies prevent us from sharing the specific content of private reports to protect the anonymity of the members involved. This is a standard procedure we follow to encourage honest and safe reporting within the ecosystem.
Please rest assured that these measures are not intended as a personal attack, but as a necessary step to safeguard the collective experience of thousands of users. We take every decision of this nature very seriously and only after a careful, multi-layered review by our specialized teams.
We value the contribution you made to our community during your time as a host, and we take your comments about communication transparency to heart as we work to improve our platform every day.
We wish you the very best in your future projects.
Warm regards,
The Worldpackers Team
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Account Error for Membership User
Hi, Worldpackers, can you take a moment to look at my issue?? I'm a solo traveler with membership and when I was using my Apple ID (the hiding email address mode) to log into the Worldpackers App on my iPhone during an active and ongoing trip, my account was abnormally emptied with the membership and all past conversations gone. It resulted in me not able to contact with the host during an active trip who I was about to pick me up at the train station. After sending emails asking for support on feb. 17 and feb. 18, I didn't get any reply in 2 days during which I was in limbo (unable to contact the host) during the trip. Update: *After posting this review, my lost account is magically back***but I hope this issue can be better addressed because it really places the traveler to a high-risk situation.
February 17, 2026
Unprompted review
Reply from Worldpackers
Hey,
Hope you're doing great!
Thank you for reaching out and letting us know about this issue. We are sincerely sorry for this inconvenience.
Our technical team has identified a specific issue affecting the iOS version of our app. They’ve informed us that updating the app to the latest version available in the App Store should resolve the problem and allow everything to work smoothly again.
If you’re still experiencing any problems after updating, please don’t hesitate to contact us again — we’ll be more than happy to assist you further.
Worldpackers team.
Being satisfacted and beyond thankful
I am very satisfacted and so thankful because I have received these great supportions with honest kind words, that I never had received before!
February 17, 2026
Unprompted review
Reply from Worldpackers
Hey Emma,
It truly means a lot to us to know that you felt supported and cared for. Offering kind, honest guidance is exactly what we strive for, and we’re so happy that this made a difference for you.
Please remember that you can always count on us — we’ll be here whenever you need support on your journey!
Worldpackers team,
Automated, host-orientated customer service :(
Amazing concept, but unfortunately they are orientated towards the hosts as opposed to the very volunteers that dedicate their time each day and put the work forward.
I have been a volunteer 6 times with opportunities I found through the app. 5 of them I felt exploited, basic needs for accommodation were neglected, or was made uncomfortable in some way by the hosts’ attitude towards volunteers. 4 of them I said nothing for fear or causing problems or them leaving a bad review. 1 time I made a comment. This was simply as the day they ‘conveniently’ wanted me to work was a major holiday and in my country also a religious celebration - it was extremely important to me to celebrate it as so.
This turned into dealing with a bitter host, who at the end of my time there (after I had been left with no choice but to work on this day, and go beyond the required hours too), left me a review of lies and exaggerations out of anger - including having arrived late (when I had arrived exactly on the day scheduled via the app) and for using the guest kitchen after closing (for 15 minutes, a sole time) 😂
This was all only for having asked for a reschedule in shifts, and even having offered to give up some of my rest days in return.
I expected the support team to help, as the interface seems very volunteer-focused, correct ? And, I had the proof that at least one of these accusations was directly false.
After ‘sending the review to a specialized team’, they told me once again that it does not go against any policies and they thus can’t remove the review.
The thing is, after this experience, I had a look and… it seems this is common procedure. Automated copy and paste replies from customer service which tell volunteers that hosts’ reviews against them can’t be removed (fair or not) whilst immediately removing volunteers’ reviews under the same category to leave hosts’ profiles with a perfect 5 stars.
It’s truly a shame as the concept is good, but due to the high influx of hosts that see volunteers as free labor and a support team that protects hosts and not its volunteers, I recommend using another platform, or even searching by hand on socials.
I hope to get this resolved by posting here as I would like to feel understood, supported and safe using Worldpackers, because truly in concept, it is useful. I will update on the outcome.
Update: No change.
January 19, 2026
Unprompted review
Reply from Worldpackers
Hey Maria.
Hope you are doing great.
Thank you for sharing this feedback.
We are truly sorry to hear that your experience with our platform and the support team hasn’t met your expectations, and we sincerely empathize with the frustration you're feeling.
Regarding the points you’ve raised, we want to assure you that we understand that some reviews can feel deeply unfair, especially when they involve personal efforts that go unrecognized.
Our team follows internal policies designed to maintain a neutral and fair environment for both hosts and volunteers. While we generally do not remove reviews unless they violate specific community guidelines, we aim to apply these rules consistently to everyone.
Our core mission is to facilitate meaningful connections, and the safety and well-being of our volunteers are our top priorities. We take reports like yours very seriously, as these go against everything Worldpackers stands for. So please know that we are concerned about what you mentioned and that we are here to help, as our goal is to protect the integrity of the community.
We are constantly working to improve our human support and ensure every member feels heard.
We would love the opportunity to look into your case again and discuss any alternatives to help you feel safe and supported in our community.
Please reach out to us through our official support channel so we can review the details of that specific review and your previous experiences more closely.
We are here for you and want to ensure your future adventures are as positive as they should be.
Warm regards,
The Worldpackers Team
My three months volunteering
My three months volunteering at Brighton in Ecuador were truly unforgettable. I was genuinely happy there. The school is amazing, and the teachers are kind, dedicated, and inspiring. Jonathan became more than a director to me — he became a great friend. I built beautiful connections and gained friends who feel like family. Everyone was incredible to me. The city is stunning, with beautiful beaches and warm energy. I even extended my stay because the experience was so wonderful. I’m deeply grateful for everything. It changed me for the better.
December 8, 2025
Unprompted review
Reply from Worldpackers
Hey Luiza,
Thank you so much for sharing this beautiful feedback.
We’re truly happy to hear how meaningful your experience was! It’s amazing that you built such strong connections and felt so welcomed, that’s exactly the kind of impact we hope every volunteer can have and receive.
Thank you for being part of this community and for spreading such positive energy. We wish you many more unforgettable journeys ahead!
Worldpackers team.
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Great platform!
Great platform to find hosts but also hosts ask you to come stay because of your profile that’s suits the place! Overall really happy with Worldpackers!!
February 14, 2026
Unprompted review
Reply from Worldpackers
Hey Marre,
Thank you so much for your kind feedback! It means a lot to us.
Count on us,
Worldpackers team
You feel at home from the moment you…
You feel at home from the moment you arrive. Karen goes from being a hostess to being like a sister to you. The staff members Angel and Cyntia are super friendly and treat you like family.
January 8, 2026
Unprompted review
Reply from Worldpackers
Hello Gio!
Thank you so much for sharing such a heartwarming experience with us! 💙
It’s wonderful to hear that Karen, Angel, and Cyntia made you feel like family from the very first moment, that is exactly the kind of "home away from home" connection we love to see in our community!
It seems like you’ve had an unforgettable stay!
Just a small tip: since this is a review for Worldpackers as a platform, we’d love for you to also leave these kind words directly on the host's profile if you haven't already. It helps Karen and her team tremendously and lets other travelers know what an amazing place they have!
If you need any help finding where to leave your review for them, just let us know. We’re always here for you!
Sending big hugs,
Worldpackers Team
My first experience was negative
My first experience was negative, due to a predatory host and WP customer service did not take any actions to remove said host from the platform after I submitted clear evidence. Fortunately, on my second experience using WP it was positive with a respectable host.
January 9, 2026
Unprompted review
Reply from Worldpackers
Hey Rosa,
Thank you for your feedback!
We’re sorry that your first experience was negative and understand how frustrating such situations can be. As mentioned during your support request, all feedback and comments are carefully recorded for analysis and follow-up, aiming to prevent similar situations in the future.
Please know that your feedback has been carefully reviewed by our team and is very valuable in helping us improve the platform experience. We’re glad to hear that your second experience was positive with a respectful host!
Thank you for sharing your experience, and we hope your future travels are even more rewarding.
Count on us,
Worldpackers team.
AMAZING TRIP
February 7, 2026
Unprompted review
Reply from Worldpackers
Thank you so much for your feedback, Hannah!
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World packers is discriminating against…
World packers is all about money. They are letting young people join who are only interested in free loading and not interested in help or culture exchange.
WP is accepting helpers who are young and only want free food and accommodation.
There is much better programs out there for free.
Also as a former host I found WP discriminating against hosts and in violation of human right policies.
WP policies are to strict, example if a host or helper cancels there stay WP will cancel there membership.
WP site is very difficult and confusing to use.
There is much better work exchange like wwoof
January 13, 2026
Unprompted review
Reply from Worldpackers
Hello Rob,
Thank you so much for taking the time to share your perspective with us!
We sincerely regret that your previous experience as a host has left you with this feeling of frustration, as our goal is always to build bridges and foster positive experiences within our community.
At Worldpackers, our core mission is to be a collaborative platform that connects travelers and hosts worldwide to create meaningful connections. We firmly believe that every exchange should be rooted in our fundamental values of respect, inclusion, and reciprocity, where cultural learning and mutual help are at the very heart of the journey.
We understand that managing a global community comes with its challenges, which is why we have policies in place designed to guarantee the quality of experiences and ensure these values are upheld by everyone involved.
It is important to mention that, regarding account deactivation processes, we have strict guidelines and conditions that are meticulously verified. Before making the decision to deactivate any user, whether a host or a volunteer, our team conducts a detailed analysis of the situation to ensure we act with total fairness and in full alignment with our community policies.
That being said, your feedback is incredibly valuable to us. We are always open to listening to suggestions and areas for improvement, as it is the only way we can evolve and provide the best possible service to all our members.
We would like to invite you to contact us directly through our official Help Center. Our team is available every day, and we would truly appreciate the opportunity to talk with you, better understand your points, and look into any specific case where you feel our support was lacking.
We are here and fully attentive to help you with whatever you may need.
Warm regards,
The Worldpackers Team
Reply from Worldpackers
Hey Armando,
Thank you so much for your feedback! It means a lot to us.
We are here for you,
Worldpakcers team.
Truly honored to be part of this community
I’ve volunteer over 10 countries and I fell in love with each experience. I truly love what Worldpackers has to offer… meeting new people, embracing yourself in new cultures, and getting to see the world through a completely different perspective. I have a huge passion for traveling and I’ve appreciated getting the opportunity to work through Worldpackers for the last 2 years, and can’t wait for anymore!!
January 4, 2026
Unprompted review
Reply from Worldpackers
Hey Breanna,
Thank you so much for your amazing feedback and for sharing your experience!
We’re really happy to be part of your journey and excited to see where your next adventures will take you with Worldpackers.
Count on us,
Worldpackers team.
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