Rohith was very helpful when Emirates cancelled one leg of my flight to Sydney via Dubai. The airline offered me an 8 hr stopover in Dubai which was too long for an 80 yr old lady. Rohith worked hard... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alt... See more
I’m very delighted with Bhavna Dutt, I received a phone call from Bhavna regarding my booking flights, just a reminder if I received my E-tickets, which I received a month ago. It was a nice touch... See more
Big thanks to Yash Raj who helped me book my flight with Emirates. He was able to get the exact dates I requested at a decent price, he took the time to provide alternative options and kept me updated... See more
Company details
Written by the company
World Tour Store strongly believes and follows the concept of “Travel with a Smile”. Our team at World tour Store are passionate travellers themselves, and strive to provide you with the best experience you deserve. We understand the ever-evolving needs of travellers, and ensure every trip is planned to perfection. So, whether you are travelling to see your loved ones, up a business trip, a leisure holiday or an adventurous excursion- just let us know your travel needs, budget and specific desires & we'll plan and organize for you the Most Memorable Holiday! Complementing our decades long industry exposure, we have built strong corporate alliance with over 200 airlines and thousands of renowned hotels globally. This enables World Tour Store to offer you an exclusive deal each time you fly which would rightly fit your budget. Our easy payments schemes are designed to support you further, as we will always make you smile when you travel.
Contact info
No 1 George Williams Way, CO1 2JS, Colchester, United Kingdom
- 02039704141
- info@worldtourstore.co.uk
- worldtourstore.co.uk
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service
Customer service the one who called me to assist her name Bhavana Dutt she is very clean to explain each and everything
September 5, 2026
Unprompted review
If I could give 0 starts I would
If I could give 0 starts I would. Terrible experience, after booking 2 days later they call me and say the ticket price has changed and they cannot confirm booking with airline and have to 2 choices of paying more money for higher class or a “refund” that would come in 5 working days.
DO NOT USE THEM.
September 4, 2026
Unprompted review
Reply from World Tour Store
Dear Customer,
We sincerely regret that your experience left you disappointed and frustrated. We understand that receiving an update regarding the fare after making a booking can be particularly concerning when you are expecting your travel arrangements to be confirmed.
Flight fares and seat availability are controlled by live airline inventory and can change at any stage before the ticket is issued. The fare shown when a booking request is submitted is not always guaranteed until the airline confirms the applicable fare and the ticket is successfully issued. In some instances, the originally selected fare may no longer be available, requiring alternative options to be offered based on the airline's current inventory.
Any applicable fare difference or available alternatives are communicated before proceeding, while refund timelines can depend on the payment method and processing channels involved.
We appreciate your feedback regarding how this experience was handled and will take it into consideration as we continue to improve the clarity and communication of our booking process.
We sincerely apologise for the inconvenience caused and regret that we were unable to provide the experience you expected.
Kind regards,
World Tour Store
I want to show my gratitude to Bhavna…
I want to show my gratitude to Bhavna or Layla who was the agent who assisted me with the seat change and the alternative booking’s after l had booked my flight. I would definitely recommend this Company to my friends as they are professional . Now waiting for my travelling date in December
August 16, 2026
Unprompted review
DO NOT BOOK YOUR FLIGHS THROUGH THIS…
DO NOT BOOK YOUR FLIGHS THROUGH THIS WEBSITE!
Con artists. Prices look cheap at first but will ask you for more money once paid. The representative will state that they "haven't updated the prices in a while" bullshit. You'll end up paying for more than the flights in the official websites.
August 18, 2026
Unprompted review
Bhavna was very helpful in making sure…
Bhavna was very helpful in making sure we have received the e-tickets and she is available anytime to sort out any issues.
September 3, 2026
Unprompted review
I am really appreciative of the prompt…
I am really appreciative of the prompt assistance and efforts Pallavi put in resolving my case. She showed professionalism and communicated well with me throughout the difficult moment. Thanks to Rishi too for resolving the issue with the error in the date. It was a long wait but he came through for me even when it was past his working time. I had a seamless flight. Thank you.
September 1, 2026
Unprompted review
Agents were patient and professional
The booking was easy, the service person centred to my needs
The agents were patient and professional
August 18, 2026
Bhavna Dutt the world tours…
Bhavna Dutt the world tours representative was excellent in the service provided, I would highly recommend world tours for there exceptional service and the care taken to ensure the smooth transition in my purchase of my ticket. Bhavna is indeed an excellent representative of the business and a credit to the service she provided throughout.
August 31, 2026
Unprompted review
Good communication and support from…
Good communication and support from bhavna. Well detailed information
August 31, 2026
Unprompted review
Great Service
I used World Tour Store for ticket from London to Manilla. There were problems with my first choice of Airline, but Rahul Ahuja worked on a replacement for me well into the evening. Then made an alteration for me, when I realised that the connection time was going to be very tight on the return.
Very good follow up service from the customer service team of Semmi Makan and Bhavna Dutt, to ensure that all was correct before I started my travel.
August 30, 2026
Good Evening
Good Evening.
We had an amazing holiday with family and friends. Soniya Made our experience seamless, despite the challenges we faced ,she was there for us all through making sure we were cared.
Soniya was available at the very hour on need and she never abandoned us,so for this reason, we will be booking with your in the future.
May the Lord continue to bless you and also this great company.
Thank you E.M
August 12, 2026
Unprompted review
Not great
Took our booking and took payment, only to say that the flight booked wasn't available. They then tried to swap it for a different flight or get us to pay more for a Flexi ticket.
August 29, 2026
Unprompted review
Reply from World Tour Store
Dear Benjamin,
We sincerely apologise for the frustration and inconvenience caused during your booking experience.
We have reviewed the details of your case .Please note that airline fares and seat availability are dynamic in nature and can change at any time based on the airline’s inventory, demand, and availability. As a result, the fare available at the time of ticket issuance may differ from the fare initially displayed or quoted.
Nevertheless, we sincerely regret that the overall experience did not meet your expectations and apologise for any confusion or inconvenience caused during the process.
Thank you for sharing your feedback. We value your comments and will continue working to make our booking process clearer and smoother for our customers.
Kind regards,
World Tour Store Team
Emirates Flight Tickets
I have purchased Emirates Flight Tickets from World Tour Store this week.
I had a brilliant experience.
I dealt with Yash. What an amazing person he was. Went extra mile definitely to help me with my Itinerary.
I will definitely come back to them for the future flights.
Highly recommended.
August 28, 2026
Unprompted review
Ms Bhavna was fantastic,amazing…
Ms Bhavna was fantastic,amazing customer service experience from Bhavna as well professional, highly recommend world tour store .
August 28, 2026
Unprompted review
Bhavna gave me good guidance about my…
Bhavna gave me good guidance about my queries
August 28, 2026
Unprompted review
Good customer service
Good customer service, easy to book the flights at reasonable price.
August 20, 2026
Both great helpfully
She is helpful, great and fast 100%
Bhavna and Sherry
August 28, 2026
Unprompted review
Impressive service
I searched my long haul flights via Cheapflights, and World Tour Store was listed with the best price and duration.
After I booked the tickets, I didn’t get confirmation immediately, I received a phone call from Jahid advising me that the price I’ve paid was no longer available, I’ll have to pay a few hundred pounds more to get it. Then I asked him to cancel the payment, and I’ll book a different tickets with different date and route listed from Skyscanner, and the price is also good.
Javid immediately looked for that flights, and contacted his manger to negotiate the price for me, at the end we made the deal.
The booking confirmation was emailed to me immediately, and I received the E-ticket 48 hours later by Soniya.
I’m very happy with the proficiency of their service, and will come back to look for flights in the future.
Thanks again Jahid!
August 24, 2026
Unprompted review
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