Worldwide Wholesale Floor Coverings Reviews 

388
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Pretty shoddy customer service. Their guy Marty is a snake oil salesman. He just won't stop selling even if it is not right for the customer. Yes it might be right for Worldwide but not for the custom... See more

Rated 1 out of 5 stars

My salesperson was VERY nice, but she should have informed me that the padding (or should I say lack of) was extremely lame. I would have upgraded as you would never know there was padding even place... See more

Company replied

Rated 1 out of 5 stars

This company is the worst! They tell you 2 weeks and then 6 weeks later, still no materials. Keep getting assurances from them it will be in and then they never call and you have to chase them around... See more

Rated 1 out of 5 stars

Very disappointed in customer service. I ordered a floor, and they calculated the area wrongly and sold me 20% more than needed (over and above the 20% excess for wasteage) They admitted the mistake-... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

If you've never been to one of our stores, get ready to shop from the largest in-stock selection of flooring in New Jersey. At Worldwide, you'll find thousands of styles of wood, carpet, area rugs, ceramic tile, natural stone, vinyl and laminates to choose from in endless styles, colors and textures - and all at wholesale prices! There's no store quite like Worldwide, especially one that's open to the public. Visit our New Jersey locations in Edison, Fairfield and Lawrenceville.


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1.1

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TrustScore 1 out of 5

388 reviews

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(388)

1 review in the last 12 months

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Rated 5 out of 5 stars

Outstanding Service !!!!!!!!!

My husband and I bought a beach house and we replaced the floors and remodeled three bathrooms . I love Worldwide Floor Coverings in Edison and what I love more is the outstanding service from Denise Y. and Rita G.

Denise was very nice, helpful , and knowledgeable in helping me design three bathrooms that I absolutely Love! I went in with a vision and and even though I changed my mind a few times Denise searched until I was very excited to see it all come together . She knows her tile !

Rita helped me make my decision on my wood floor covering . It is beautiful and is just perfect ! She is so nice and also very knowledgeable on the many floor coverings and rugs .

It was a pleasure working with both of them !
Thanks Denise and Rita

Mary Ann O

January 27, 2017
Unprompted review
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Rated 5 out of 5 stars

Outstanding Experience

My salesperson Darlene and the flooring installers (both vinyl and carpet) were extremely professional and made things easy. I am very happy with the level of service that I received and the finished product in my home. I would recommend Worldwide and its staff to anyone with enthusiasm. Thank you.

January 26, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Worldwide

We had an enjoyable experience purchasing our carpet from Worldwide. From our salesperson, Chris Malone, to the installers. The quality of the carpet exceeded our expectations and we are thoroughly happy. We would highly recommend Worldwide!

January 21, 2017
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Rated 5 out of 5 stars

Great Service

Worldwide Wholesale Floor gave me a great price and excellent service! Everyone from Warren, my salesman, to the delivery men were courteous and helpful. Great customer service skills and their product is second to none!

January 17, 2017
Unprompted review
Rated 5 out of 5 stars

Lots of places to buy floors in our area. Glad we chose Worldwide.

Over the years, we have done a "Trifecta" at Worldwide, having purchased floors, carpeting and tile for various parts or our house. Each time, the hardest part was choosing what we wanted from Worldwide's extensive selection of each type of product. Fortunately, we had the assistance of top notch sales associate Leah Hill. Leah helped us select the right product for each application, and really made the purchase experience very pleasant. It was great working with her. The installation team also did a great job, completing the work efficiently, cleanly and on time. We have no problem recommending Worldwide to meet anyone's floor covering requirements. We are very satisfied customers.

January 17, 2017
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Rated 5 out of 5 stars

Great Service

Great service provided to us by a very professional and knowledgeable sales person Mr. Craig Doty. One of the best at this Worldwide Flooring Covering store.

January 16, 2017
Unprompted review
Rated 4 out of 5 stars

Very good experience

I have purchased several carpets from Worldwide over the past year and have been very satisfied with the quality of the rugs as well as the service. I would recommend them and would use them again in the future.

January 16, 2017
Unprompted review
Rated 5 out of 5 stars

Best in the business!!!

I can't say enough about the owner and staff at Worldwide in Fairfield! Not only did the owner himself spend hours with my wife and I during our first visit educating and helping us choose tile and flooring for 2.5 bathrooms as well as kitchen back splash, accent walls etc. But when I came up short due to my mistakes in measurements they jumped all over it and got me what I needed asap! What more can you ask for! Would never shop anywhere else! Lifetime customer!!

January 14, 2017
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We have been buying from Worldwide in Fairfield since 2012. Alex is a knowledgeable professional who patiently discusses the many options of flooring that they carry. Our first transaction was for hardwood in three bedrooms for our last house. When we moved in 2016, we purchased hardwood for two more bedrooms, engineered wood for our family room, and most recently installed a beautiful wood look plank porcelain tile in our kitchen. The installer was a perfectionist and did a tremendous job with the transition to the floor in the next room.

Delivery and installation has always been on schedule as promised. The recent kitchen project was ordered in mid-December and installed the day after Christmas as requested.

Worldwide has the largest selection of flooring that they display in a huge showroom which makes comparison between styles very easy. As I said, Worldwide is highly recommended.

January 14, 2017
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Rated 5 out of 5 stars

We Plan to Return

Our new carpet is perfect for our stairs and hallway. We received valuable guidance from our salesperson, and the carpet was carefully and expertly installed, with lots of attention to every detail.

We were so pleased that we plan to return to Worldwide Wholesale for our future floor needs.

December 29, 2016
Unprompted review
Rated 2 out of 5 stars

Totally unprofessional install

The sales process went fine however the install process was completely unacceptable. My installer showed up late for the install, he was unprepared and was unprofessional. Then the subsequent, still unresolved, customer service experience is terrible as well... I have a hallway, about 150 so ft, that I had completely prepped for the wood to be installed. The old floor had already been pulled up and ready to go. It took him two days to complete a job that should have been completed in one. Partly because he kept stopping his work to answer his cell phone, which rang numerous times. When he told me he wouldn't be able to finish the first day, I asked what time he would be back the next morning and how long did he think it would take to complete the job. He said he'd arrive between 8-9am and it would only take about 2-2 1/2 hrs. But didn't arrive until after 11am, no phone call or explanation. Then he had to leave( he was gone for an hour and a half) to go get tools to finish the job. It ended up tying up my entire weekend at the house while they completed a job that should have only taken 6 hrs. I even had to ask him to sweep up the sawdust and excess wood pieces from my garage where he cut the wood. To make matters worse, when I called to express my dissatisfaction with the job, I was told that the only way to lodge a complaint was to submit my experience on the company website and someone from the corporate office would be contacting me within 48 hours... I did that on Monday. It is Weds evening and I have yet to hear from anyone. I would not recommend this company to anyone and the ONLY reason I rated my experience a 2 instead of a 1 is because the sales associate was professional. Everything after that was completely unacceptable to me.

December 21, 2016
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Rated 5 out of 5 stars

great

The sales person was patient and very helpful. The installer ( Don ) was outstanding. The outcome was beautiful

December 4, 2016
Unprompted review

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