Pretty shoddy customer service. Their guy Marty is a snake oil salesman. He just won't stop selling even if it is not right for the customer. Yes it might be right for Worldwide but not for the custom... See more
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My salesperson was VERY nice, but she should have informed me that the padding (or should I say lack of) was extremely lame. I would have upgraded as you would never know there was padding even place... See more
Company replied
This company is the worst! They tell you 2 weeks and then 6 weeks later, still no materials. Keep getting assurances from them it will be in and then they never call and you have to chase them around... See more
Very disappointed in customer service. I ordered a floor, and they calculated the area wrongly and sold me 20% more than needed (over and above the 20% excess for wasteage) They admitted the mistake-... See more
Company replied
Company details
Information provided by various external sources
If you've never been to one of our stores, get ready to shop from the largest in-stock selection of flooring in New Jersey. At Worldwide, you'll find thousands of styles of wood, carpet, area rugs, ceramic tile, natural stone, vinyl and laminates to choose from in endless styles, colors and textures - and all at wholesale prices! There's no store quite like Worldwide, especially one that's open to the public. Visit our New Jersey locations in Edison, Fairfield and Lawrenceville.
Contact info
1055 Route 1, 08837, Edison
- 732-906-1400
- info@worldwidewholesale.com
- worldwidefloors.com
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NOT SATISFIED
My salesperson was VERY nice, but she should have informed me that the padding (or should I say lack of) was extremely lame. I would have upgraded as you would never know there was padding even placed under the rug. VERY disappointed.

Reply from Worldwide Wholesale Floor Coverings
AWFUL CUSTOMER SERVICE. WILL NEVER RECOMMEND THEM TO ANYONE
Was told to visit Worldwide after my parents carpeted their whole house with them. We placed an order with them to carpet our two bedrooms. After placing the order we realized the two closets where not in the order so we called to add them at an additional cost. Delivery day came and the drivers realized that the added closets were not in the truck. We decided to go ahead with the installation of the two rooms and then set a date to come back and do the closets. Turns out the initial order had enough carpet to cover the the closets so the installers went ahead and did them. When I went to cancel the second order and delivery I was told I would not be able to get a refund of my money. It wasnt my fault they didnt check the measurements and it wasnt my fault the additional carpet wasnt on the truck for delivery but Im the one that is being punished. With a bunch of competition out there, I will NEVER recommend Worldwide to family, friends, or neighbors. Blows my mind how they would rather cheat someone out of a few hundred buck compared to the potential number of new customers I could have sent to them.

Reply from Worldwide Wholesale Floor Coverings
Great Installation, poor on returning calls..
I ordered the carpeting from Worldwide on October 26th. I was told the order would be in a couple of days, and we'll set up the installation.. The order did not come in until Nov. 9th.. I called a few times and left messages, most calls were not returned. The carpeting was not installed until Nov. 23rd.. Overall, I was disappointed in the sales people not returning my calls, but the installation was very professional, the installers Diego and his assistant did a great job. and the carpeting looks beautiful..

Reply from Worldwide Wholesale Floor Coverings
Great job
The purchase was easy; the scheduling was prompt; they came when they said they would. Maurice and his installation team did excellent work. Highly recommended.
Good work
Very please except them misplacing my door lock after they had to trim my door for the installation. The store was called and the 1st installer said he would get another one Saturday..My install was on Thursday..wrong answer..30 mins later another person comes and finds my lock and installs it..all was well in the end..
carpeting
great experience with Jill our sales person at the Lawrenceville store to Maurice our installer. Would definitely use them again.
Perfect Flooring - AGAIN
This is the third time we have had the WWFC team install carpeting in our house. Not only were the WWFC Team members TRUE Professionals, so was the Installation Crew. Curious and easy to do business with.
If you are looking for any type of floor coverings look no further than WWFC in Edison. You will not be disappointed.
Fantastic service, on time professional, clean and polite!
I was notified early prior to their arrival, they were clean,formal and well experienced! German was a gentleman and well tuned at his craft... his assistant Alex was also fast and efficient! Although five star are being provided here... the lack of English language makes for a bit uncomfortable atmosphere. But there is no denying they no their stuff!
Good Experience
Sales staff was helpful. Front desk also very polite and helpful. Do your homework before you go. Lots of options and w/o some prior knowledge lt ls overwhelming. I left after the first visit with notes on the various products and spent several hours doing research. I also requested samples which I received. Without the samples I would definitely have purchased the wrong shade. We are happy with our purchase.
Professional, competent, skilled and meticulous.
I found them helpful, very experienced and very neat.
Stress Free
They make it easy. Reasonable price options, good people.
My "Go To" carpet store
I can always rely on honesty, excellent service, selection, and price at Worldwide. That is so often not the case with many merchants. I recommend them highly.
Renovations
I had to replace carpet in a condo that the floor needed to be corrected before the carpet could be laid. Don did a fabulis job and I am very happy with the results.
Would not use again.
My sales person was fine. I did not however like having to pay in full for the entire job before they came to install. I had already paid 80% when the job was booked. I would think paying the remainder after the work was done to my satisfaction would have been more like it. The installers did not show until 10 am. Neither spoke much English and the and they did not acknowledge much of anything I was saying to them. This was a brand new condo, I had just closed the day before. They treated my bathroom like it was a porta John. They each took one room and both had different oud music blasting the entire time. The lead guy never put his phone down the entire time, at times yammering to some woman and what sounded like a baby. Its impossable to do a good job working like that. They left about 8, and there is hot melt glue in places all over the floor. Guess I will be looking at that for the next 20 years. Also, this was a multi shade floor and instead of laying it out for the best pattern it went down just as it came out of the box. No effort was made to make it look nice. This work should have been done over the course of 2 days not one very hot and incrediably long day.
I would not use Workdwide again or recommend them to anyone.

Reply from Worldwide Wholesale Floor Coverings
Returning customer
Thanks Worldwide! We love our beautiful bedroom carpet. Pleasurable experience beginning to end. Installers were prompt, professional and clean!
Found exactly what I wanted.
This was a very easy purchase. They had every option possible available in their display showroom and was very knowledgeable about their products. Excellent installation crew.
Excellent employees!
The employees that came to my home were excellent.
Where's my $25?
I had a great experience with Workdwide and immediately went online to leave a review. The next day I received a letter stating that I would receive a $25 product credit for my review.
When I called Worldwide, the person in charge of this was not in. They said that they would relay the message and that this person would contact me. It's been over a week and no update about my credit and no return call. The install was great, but the follow up customer service stinks.
Excellent Customer Service & Workmanship
We purchased a porcelain tile floor for our beach condo & were very happy with the customer service we received. Alex V. was very helpful in our selection process and Matt our installer did an excellent job. We would definitely purchase again and would not hesitate to recommend this company to anyone looking for high quality flooring products and professional service.

Reply from Worldwide Wholesale Floor Coverings

Reply from Worldwide Wholesale Floor Coverings
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