Wormers-Direct Reviews 118

Wormers-Direct offers a mixed experience. While some orders arrived promptly, others faced delays or went missing. Communication can be inconsistent—emails get responses, but phone support is lacking. Refunds are processed quickly, and staff like Sophie are helpful when items are urgently needed. Overall, it’s a decent service, but improvement on reliability is needed. ***

Very disappointed after receiving Boswellia powder from them on subscription for years to realise I hadn’t received an email this month to say it was being sent out. Just found out they went into administration on November despite receiving my subscription in December as normal and no warning!

Ordered on the 20th of December. Over a month later, no dispatch email. Can't get through on the phone. No replies to emails or social media. I had to claim my money back through my bank. Will never use this company again.

Ordered a lot from these back in Dec 2024 108 cat litter trays and only to receive 33 of those, we are a small cat rescue charity and we can ill afford to lose over £700, conveniently their website has been down for maintenance, their eBay shop has disappeared and they are not answering phone calls or emails. They will be reported to the right authorities, here's hoping we get some of our money back.

Appalling customer service - ordered my product on 12/12 they said they would contact me when it was in. I emailed a month later to get a very tart response advising they will let me know when it’s in ( it’s just oil!) and that I can’t have a refund.
3 emails later, nothing, can’t get anything on socials. Found a number 07398 806627 left a message. Furious. Clearly will never touch them again, if they have not gone into administration!

Placed an order 22nd Dec, wasn't expecting to receive til after new year but still nothing. No response to emails. Website is down, all social media has been removed and can't get through on the phone. It seems i'm not the only one. Have used this company before and thought they were trustworthy. Appalling way to treat customers.

I ordered a horse exercise sheet on 20th December 2024 & to date (16th January) I have still not received this despite trying to contact Wormers Direct. There website has been down for maintenance for the past 20 days, they have not responded to my emails & there telephone answer machine has been full for weeks so you cannot leave a message & nobody answers the phone. Very disappointed in this company after reading some previous positive reviews, I have now had to request a chargeback through Mastercard to hopefully get my money returned.

Bought a present for Christmas which I was told was imminently arriving in stock.

Now they aren’t answering emails, phone number is disconnected and the website is in ‘Maintenance’

Do Not Use this company

I have been waiting for a pony rug since before Christmas! Have emailed several times and no reply!

I would prefer to give Wormers Direct ZERO stars. Has this company gone into administration? I ordered a gift for my granddaughter before Christmas. My order was acknowledged - since when I have heard nothing. Their phone line is FULL and not taking any more messages. Their website is DOWN for "maintenance". YOU OWE IT TO YOUR CUSTOMERS TO COME CLEAN. WHAT HAPPENED TO OUR ORDERS AND OUR MONEY.

Placed an order for my autumn worming. A week later, no wormer, no email, no phone call. When I phoned to see where my order was, nobody picks up the phone and a recorded message says nobody is available to talk, and to email instead.

The wormers I ordered arrive the next day so was very happy with that! Excellent service🥰

Although there was a little delay in order , once I pointed it out it was delivered immediately
Very pleased with gallop Trojan rug I got

The order took over 10 days to be delivered which was quite disappointing as it was stated delivery would be 3-5 working days.

Easy to use service. Fair prices. Timely. Thankyou.

Even though I hadn’t had my
Order after nearly 2 weeks and I emailed them and they got back to me and apologised they said that the order had got lost in transit and there supplier had no longer got what I wanted they offered me something similar but I had already purchased another bag of dog food so I asked for my money back and they refunded me quickly.

Unfortunately after 8 days our order had not been dispatched and we had run out of dog food. I had to order from another company who offered next day delivery

Competitive pricing, easy to use site and fast delivery

Ordered wormers got notified when they were ready for distribution notification of dispatch estimate time of delivery
Notification of delivery to safe place