Worten Portugal Reviews 

No respect for the client.

Order number: 39045711 - Pérgula Quadrada de Jardim ELIOS PARASOLS Firenze Uv (3 x 3 m - Aço e Alumínio)

I ordered 2 pergolas and paid 404.95€ each.

Both arrived fine.
Opened one followed the instructions & put it together no problem.
Opened the next one followed the instructions & there were pieces missing.
Contacted Worten & worten contacted the seller.

The seller sent worten a new set of instructions (probably just Photoshopped the missing pieces out or the introductions of a different product) that does not have the pieces missing & does not work.

I sent pictures & explain to worten many times that this new set of instructions don't work. The cover for the Pergola just falls down without the missing pieces
But worten keeps insisting that they works.

I bought 2 pergolas, I know exactly how it comes together.

After months still no solution in site.
Completely disrespectful.

I paid 404.94€ for the product the least they could do if send me the last few pieces. Doesn't cost them anything.

2023-9-4
After I wrote this review with 1 star Worten took action.

Worten communicated with the seller and there was infact pieces missing.
I was informed to look for and buy the missing pieces and I would be reimbursed.

After a long search I found the missing pieces and Worten reimbursed me fully.

I commend them for solving the problem. But to get to this point took around 30 emails and a lot of my time.

I feel Worten need to demand better quality from the sellers.

Overall I am tired but satisfied

Really poor service. I ordered a dishwasher online via their website. It clearly stated that they can deliver within 2-3 working Days, as they did not give me the option to select a delivery time.
Then, AFTER I had paid....I received a delivery time for 3 weeks later. When I called Customer service to discuss, I eventually spoke to someone who offered me a refund. Please do not buy from this company, morally reprehensible behaviour. Michael Hughes

we worked with Worten and since 2021 we have not been able to get paid and get clarifications. they don't respond to emails.

Bought a toaster, had it for a week, used it twice, it kept popping the breakers on my electrical panel. I went to the Tavira store to get a refund or replacement. I was told that the toaster must go in for repair and it could take up to two weeks. We were shocked that they would not replace or refund. Very dissatisfied with the store policy. Will definitely not shop here again or recommend this store to anyone.

I am a new resident in Portugal, furnishing and apartment and living in Setubal. My first purchase was a printer. Worten pormised to deiver it on June 5,2023. I paid extra for this delivery.They did not. Instead, they delivered it to a post office 12 km away from my home. When questioned about this, they said they were unable to deliver it to my apartment. Nonsense. The order came in two shipments and the first arrived perfectly on time. I stayed home all day, so as not to miss the delivery. The driver apparently did not feel like completing his job. As a result, he lost a prospective customer for Worten. After two or three letters asking for help, I still have not received the printer. I have a number of other electrical appliances to order, but rest assured, I will not give my business to Worten Setubal again. The one star is for the customer service agent who tried to help me.

Over 1 week later, still no printer.

We started our Worten experience by buying a kitchen. The design itself took close to 4 months. Because we were coordinating it remotely I took it easy and thought it’s okay.

The kitchen once designed took them another 3 months to book us in for installation. The technician came with very relaxed attitude to finish the work in their own time. Clearly there was no intention to complete. The communication on booking and scheduled time to come in was very very poor. In fact there was no commitment of stoneworker or technician to turn up despite confirmation from front desk. I have messages from stoneworker saying confirmation of appointment does not mean we will come and deliver!

This lingered on for another one month for stoneworker to finish worktop installation and then technician to finish his job on top.

On the day of appointment the stoneworker did not turn up and was only reminded once we phoned and started chasing. This person turned up after one week and again had issue with one of the stone installation resulting in technician not finishing their job.

In all this saga the front desk does no communication whatsoever. They offer refunds that they do not proceed. They all lie to each other about completion of job and it’s is really horrible experience to ho through.

I am having a mental break down with these guys to the point that I would like to abondon the project and get a refund.

Last May the 24th I bought an electric scooter Segway Ninebot F2 plus via the website of worten. It was great, fast and got the Scooter in my hands 3 days after. I went for a ride and inmediatly I noticed that the rear tire was losing air. I went to a gas station to add air and I foud the valve of the tire with a small crack in it. Therefore the air could not be retained. I went in person to the Worten Store in Portimao Portugal with all the documents of the purchase and paying for an uber to have get me there. Well, the employee from the store gave me only one option. Leave the scooter here, they will ship it to the Segway warehouse and in about 30 days I will probably have the scooter back!!!. For a flat tire!!!!! I told him that I was leaving the city in two weeks. Taking into account that there is a policy that says that clients have up to 14 days to return the item bought they deny that option and said again that only option was to wait 30 days at the least. A total scam from Worten.pt.

I have been waiting for 2 weeks to have a water heater installed. (cold showers for 2 weeks!)
I have sent numerous emails and made calls to the store to no avail. i had been told to wait for the technicians to contact me..still waiting.
Update: received a call from the technician after I submitted this review. 1 more week to install! NO thanks.
I have cancelled the order and requested a full refund.

Terrible customer service, even worse delivery. Definitely not recommended.

i am waiting 4 weeks on the pickup of incomplete delivery on top the refund is not done yet . I will dispute the transaction and if i need to this will go to a lawyer .Unacceptable for worten company to take care of the customer like that on top of it we keep saying do the deliveries and pickup with reliable companies DHL is one of them . But i start to think that perhaps they are not getting paid by worten or vidaxl. After myself organizing the pickup and then after another week of back and forward for my refund i finally have my refund

Good customer support. Thx for getting back my lost package by ctt.

Bought a controller for Xbox and one button doesn’t work correctly. support forms on the website don’t work, they just blank. I called and emailed them, they told they need some time to tell me how to return it. I’ve waited for three weeks , been asking them about the updates every few days (they answer emails once in 1-3 days), and finally they told me that a courier will pick it up for a refund today. But guess what, I still didn’t receive any call or notification from the courier. Will wait until the end of the day and probably go to their store to return it. I thought it is a nice store, with nice prices, but probably will never buy anything here again. Terrible service and communication

My brand new Dyson vertical vacuum cleaner arrived and the battery did not charge. Actually when I received the item I noticed that it must have already been returned by another customer because the packaging was not original. Returned it to Worten and they have had the item for a month, no communication, their telephone line does not work, link for status does not work. Extremely frustration and very damaging to the Dyson’s image. I purchased another vacuum but directly from Dyson, never again from Worten. Terrible customer service.

Our experience(s) with Worten - on top of multiple failures over a purchased kitchen for our family home which ended up going to court, we were awarded vouchers as compensation by Worten. Having no choice but to spend this compensation money at Worten, we put the money from these vouchers towards a new TV on Wednesday, which in fairness to Worten, arrived on time. They were meant to open the box at delivery to test it's working, but didn't, making us potentially liable if there are any damages when the box is opened. The assistant in-store reassured us that it would be installed within 1-2 days, but after having returned to the store on Friday we were ecstatic to learn that they hadn't even organised the delivery with the installation team. We are now approaching the week mark having had a TV sitting unopened in our front room for this long. Poor show yet again from Worten, but to be resignedly expected at this stage.

Edit 04/04: We have just had a very positive phone call from a Worten representative who has apologised for this matter, offered compensation for failed delivery, and was very understanding about why we were so annoyed. We are very grateful for this and it's gone a long way toward improving our image of Worten! (TV still pending installation due tomorrow 05/04 fingers crossed).

Edit 12/04: As soon as a customer service agent was involved, our experience absolutely changed and we are immeasurably grateful for how you guys have addressed this complaint! Our TV was installed at the time advised, and we had a follow up call checking all was well with the TV on the day. 5 stars for customer service given complaint (thank you again) and 4 overall :)

I would give negative stars if I could. Not only did Worten not call us within the two day slot they gave us, after we physically went to the store, to set up an appointment to come take a look at our broken LG fridge, but on top of that, Worten (Mr. Ruben N.) is now saying that WE cancelled the request, which is total nonsense. Trying to get justice from Worten is a total waste of time and we will now contact DECO PROTESTE. I will never buy anything from Worten again because they added insult to injury.

History:
Worten in Canico/Garajau: they gave us a two-day slot during which they were supposed to call us. We waited in vain. They were supposed to call us and send a technician to evaluate the reason our LG fridge broke down. As they never called, I contacted a repair company and paid for a new compressor out of my own pocket. If a representative is reading this, and has a suggestion for how we could proceed to be reimbursed for this expense, we would appreciate to be contacted, and will update our review accordingly. The LG fridge was under warranty for the compressor.

Update: Ruben N. apologized on behalf of Worten and promised to pursue the matter further, but we have not received any update on our case. It is now two weeks since we first posted this review.

Update 2: As noted above, Ruben N. called us and told us WE had cancelled the process. Either he lied, or an employee at Worten randomly cancelled the process.

Bought two Bosch microwaves online from Worten Portugal- exactly the same one x 2.

Both have problems; one the door wont close, the other is bent.

Called to report the issues; was transferred 4 times, from online to repair, from repair to online; every time the call was transferred without being announced so I had to repeat myself 4 times (this is apoio a clientes without the apoio part). I felt everything except apoiada. At one point the call was disconnected after 20 minutes on hold. Did I get a call back? Did I heck! Two hours with anxiety levels to the max, two processes were open.

The next day one process was closed .... because according to Worten the processes were duplicates !!! I called them again and they said 'don't worry; we know it's two microwaves'

Another day later and 'repairs' called and said they needed the details of the 1 microwave they were coming to repair. 1 microwave!!

This is not customer services; customer services is when I have an issue I call the company that happily took my money and I feel reassured, not passed around and treated like an inconvenience. There are so many good companies out there I would readily recommend, Worten is not one of them.

Bought a dishwasher with the installation, they did not fix it well, now its flooding and they ask me to call the firefighters! no more comment...I will defo get my AC done elsewhere, as well as everything else

We ordered around 3.5k€ of goods from Worten Caldas da Rainha for our new home. The guy in the store was great and helped us a lot. Once we needed delivery that's when the problems started. The 1st attempt was unsuccessful as they couldn't find the address despite being given a google pin and co-ordinates. Next up was damaged goods so we had to go to the store to choose new items which then delayed our 2nd delivery date again. 3rd attempt they only delivered 3/4 of the items. No communication as to when we would receive the missing items so I drove to a store to find out; then on the 4th delivery attempt they delivered 1 of the 2 identical ovens that were still outstanding. On saturday we will have our 5th delivery appointment so fingers crossed they come good and I can finally never have to deal with this company again. The scary part is to the staff at Worten this is all totally normal.

Bought a cooler fan unit in Worten Portimão. Used in a boat cabin. Small space. No effect. You add water to a small bin in rear. No effect. Basically unfit for purpose. This thing cost e180.
Returned in original packaging to shop wishing to exchange for an Aircon unit. This after 2 days trial. Worten refused point blank to exchange the unit. It’s now used they said. It must now be sent off to see what the problem is. The problem is obvious. A crap item and crap service😭
And they still have the unit to try and fix. Sept 19 2022

Bought a Google Chromecast in Mar Shopping Algarve. Couldn’t get it to work, very helpful on return, refund and then bought different product. Guy in customer care very helpful as we’re all staff. Unfortunately I’ve very little Portuguese but all staff I met excellent English. Thanks.