WOW air Reviews 18

WOW left me stranded in Baltimore for four days, causing me to miss U2 in Berlin :/

The flight was cancelled because there was an issue at the airport; BUT the flight was 2 hours late leaving. If it had been on time, it wouldn't have needed to be cancelled.

When I finally got a new flight four days later, they cancelled that one too. They said I could go to a new destination and be reimbursed for the extra costs of travel.

I flew to Amsterdam, had to stay in an airport hotel, and get the train to Berlin, which completely wiped out any savings from WOW air.

18 months later, and they STILL have not settled. I have had to call and write multiple times, the same things over and over, and I always seem to have to start over with them.

IF you book flights to Iceland and then from Iceland on to Europe, this is less likely to happen. Once you get to Iceland, you can get out; but they won't send you to Iceland if you can't make the flight to Europe --unless your ticket is separate to Iceland.

Avoid WOW Air at all costs. I made the mistake of booking a second time with them and I deeply regret it...

My first flight was in March 2017 from Copenhagen to Reykjavik. I made a mistake on the booking, called 1 minute later and even though I wanted to change to another WOW Air flight, I was told that I had to repurchase another ticket.

I unfortunately booked my second trip with them on the 20th of December 2018 from Los Angeles to Copenhagen via Reykjavik. I receive a text from them 3 days before my flight telling me that due to unforeseen circumstances I am now flying 17 hours before my initial departure so I depart on the 19th of December. My layover is now 19 hours instead of 2 hours. They tell me I can cancel or change my flight but note that this is during Christmas season so I am left with the following options:

If I cancel my flight, the ticket I will repurchase will be 2x more expensive so I decide to try to change it. All options that are offered to me include a 19 hour layover. So now I am left with the option of paying twice as much for a new ticket with another company or waiting 19 hours, all of this because they made a mistake. So as far as I can see, I am technically paying for their messup?

I have never ever dealt with such inflexible and bad customer service before. Oh and if you think that I was offered compensation for the inconvenience, I got $0. Actually I technically have to pay for this because I'm missing an extra day of work... I asked for a hotel room, for money or for some type of compensation but they kept on repeating my options: change your flight or cancel it.

If WOW air is reading this, I hope that you will soon realise that you can't make your customers pay for your mistakes. This is a business model that is doomed to fail and to be quite honest I hope that you go bankrupt very soon so that no one else will have to experience such infuriating lack responsibility. Own up to your mistakes...

I will do my best to make as much noise as possible and not recommend your airline to anyone. This is truly a disgrace of a company.

As my review was added only to .dk I add it here as well.
Flight with them 3 times to Iceland and back to Berlin. Never had any complaints. The Ladies in the Cabin are super friendly and professional.
For me it was more then enough leg space (1,67m). My boyfriend (1.,92m) fit in as well but I had to remind the passenger in front of him to stop changing the seat position. So if you are able to ask people (or to press your knee against their seat to stop them) you fit in there even if you are tall.
If you forgot to get something to drink an Egils for 3€ is a nice option but you can only pay with credit card.
Check in and luggage drop off works perfectly and fast. We also got our luggage back very quick on all flights.
I love to fly with Wow Air :)

Terrible experience. Just do yourself a favour and don't do it.

After talking to the unpleasant service I was charged for two carry on luggages although they fit the requirements, I am writing them a complain but am not expecting a miracle.

Bad advisory and service!
Hand luggage is not incl, beware of that. We paid 180 Euro for 2 pcs, because the crew told us it is only small luggage like a handbag.
Poor service and robbery!

DO NOT FLY WITH WOW AIR!!!!

They pride themselves on being very "Wow" and are all humorous and fun when flying with them BUT, if you have any issues post flight they are incapable of providing any kind of customer service. I left my phone in the pocket of the aircraft, which was then (we assume) stolen. I have so far spent around 5-6 hours trying to communicate with them. They are not able to provide me with any kind of loss report (which my insurance company require) and they persistently refer me to the Icelandic police at Keflavik airport who will not provide this either. If you try to call them to speak to someone, it goes through to a call centre where they hardly speak English or Icelandic and then they just say that they deal with fares and tickets only. Facebook contact is an option but they have just replied with exactly the same (copy and pasted) response each time. Complete amateurs. Do not fly with them, fly with Icelandair instead.

Possibly the worst customer service i've ever experienced. I wanted to add hold luggage to my booking and despite using 2 browsers i could not add them on their terrible website, i'm very computer savvy so i knew it was not my mistake and the option to add the bags just kept hanging without allowing me to confirm and pay. Not a big issue as i could ring up to add them on, or so i thought, the hold times on the phone are dreadful and the lady in the call centre told me i was lying to her and that the website was working fine, even when i reiterated that i'd used multiple browsers and it still wouldn't work. She told me she would charge £14 to make the amendment on the phone which would have been free if i could have done it online, she kept interrupting me and refused to let me speak to anybody more senior. Dreadful customer service even when you're trying to give them extra money, AVOID AT ALL COSTS. not worth the hassle.

Had a flight from Los Angeles to London Gatwick with a layover in Iceland. My entire flight's luggage was left in Iceland and I was told it would be delivered to my hotel the following morning. Not only did I not have clothes, but I didn't even have a coat and it was winter! The next morning my luggage did not arrive, and I was told it would come that day. I was told I could purchase toiletries, clothes, a coat, and such for my inconvenience and be reimbursed with receipts. So I did that and kept all receipts. When my luggage was not at my hotel that night, I called again and was told by Amron that the only way to get my luggage was to come pick it up, 2 hours away at the airport. Since it was so late at night and I didn't feel safe taking the metro in a foreign city alone, I was told I could take a taxi and with the receipt get reimbursed. Well this was all a lie! They have yet to reimburse me for anything! What a scam! They promised to pay for clothes, toiletries, and my cab and have done nothing but argue me. I have the manager of the hotel and the cab driver as witnesses that heard the conversations on speaker phone.

On October, the 19th, 2016, six years old daughter, and I were denied boarding on flight WW903 to Iceland, even though there were other passengers willing to stay behind, and give up their seats for us.

We knew already from the time of signing in that this could be a possibility. However, due to the tardiness of the staff, we were only informed that we'd not be able to board the plane around 13:05, or as the plane was leaving. Also, the people who came forward to offer their seats to us were made to wait for 30 minutes before being told that it was now too late to find their baggage. There were four porters standing in the gate, waiting for instructions this entire time, but at no point was an attempt made to find a solution that might enable us to come along.

After we were told that we'd not be flying to Iceland, my six years old daughter broke down crying. I therefore withdrew with her some distance away from the rest of the crowd to help her calm down. At this point, full 20 minutes passed before we were told what to do next, which was essentially to go talk to the transfer desk. This combined resulted in us missing the possibility of taking the next available flight to our destination (Keflavik), which was at 14:00 by IcelandAir, thereby causing us a full six hours’ delay.

The only offer that the WOW air staff claimed to be able to present to us was as follows:

- A new flight early next morning, with accommodation and breakfast. Also, there would be a reimbursement of €300 per passenger.

When I asked the flight attendant on duty if they couldn't book us a new flight on the next plane to Keflavik, he told me that this was all he was mandated to do by WOW air, and to go talk to the transfer desk.

At no time were other, legally mandated options according to EC261 mentioned to us, which are as follows:

- Refunding of the fare
- Booking of a comparable fare with the next available plane to the same destination (This would have been the Icelandair plane leaving at 14:00 if the personnel in attendance had worked a bit faster, as per the verdict delivered in Københavns Byret)
- The possibility to make a free phone call.

I don't have to remind you that these rules apply to all planes that either leave or land within an EU country, like e.g. Denmark.

When I refused to accept the offer put forth by the transfer desk, everyone seemed stumped at what to do now. I therefore tried calling customer service myself from my own mobile, and got hold of one Jóna, who first put me on hold for 17 minutes, and then told me she'd call me back. When she'd not called me back within an hour, I called first the Icelandic customer service, where I could not get through for 10 minutes (logs of this are available on my mobile). I then called the Danish customer service, who could not find my name or booking number anywhere in the system, and were completely unable to help. At this point, I went back to the transfer center, and was told that the only option available to me was to fund a fare to Iceland myself and then claim reimbursement, which I chose to do at this point, out of fear that there would be no seats left otherwise. At this point, Jóna called the transfer desk to see what was going on … I’m guessing she was hoping they’d have solved the problem for her? She called me right after, but at that point I didn’t have much to say to her anymore.

I made a complaint to WOWair, which has now been in the system for 14 weeks, despite them saying that they'd get back to me within 8-10 weeks. I'm getting worried that I'll never see my money again. So essentially - Beware!

I was flying with them, and the flight had a miss function and we need to changes.
But we only got infomation one time from the pilot then i sent os to another flight.
then we stand in a line for 30-45 with out information at any type.
Board a new flight, and sad there for 30-40 minut more with out any offer of food or even glas for water. By the way they hold back the flight extra to get the sals stof and food, that only was sold if you had money.

All in all 3 hours turn in to 6 or more and not even a glas of water or cup of the was offered no no I was to pay for a bottle of water.

Not flight are wish other to flight with wow air.

This is a totally unacceptable experience and it is unreasonable long time for answering tickets about a cancelled flight.