WOWCamera Reviews 

1,701
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Must admit had nothing but an excellent experience from them. Placed two two orders with them. First came through perfectly fine. Changed my mind and cancelled the second order and, although took a wh... See more

Rated 5 out of 5 stars

I don’t usually write reviews but I felt that girls at wowcamera certainly deserve a great one! Fab customer service, I was kept informed during the whole process , fast delivery and goods came in per... See more

Rated 5 out of 5 stars

Was a bit sceptical to be honest in the start to entrust an order worth about £2.4K with a online company I was using for the first time offerring one of the cheapest prices. Well, did receive items e... See more

Rated 5 out of 5 stars

Bought a DSLR from these guys. I’ll be honest I had read some negative commentary. My experience however was incredible. The amount of attention and interaction and prompt responses to any query f... See more

Company details

  1. Electronics Company

Information provided by various external sources

WOWCamera has been operating since 2008 as an e-commerce retailer specialising in discounted photography and smartphone products


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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3.9

All reviews

(1,701)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

I read the bad reviews and was nervous…

I read the bad reviews and was nervous but received nothing but fantastic service! Phone arrived in perfect condition, warranty confirmed with Samsung. All brand new and as described, nothing out of the ordinary. I was aware it would be from an EU country so wasn't surprised with the initial language being Hungarian.
Pleased to have made such a good bargain and even got upgraded to express delivery! Sally was amazingly helpful.

Now to insure and enjoy my new phone!

June 1, 2021
Unprompted review
Rated 5 out of 5 stars

First time using Wowcamera - excellent

My first time using Wowcamera, I was a little apprehensive. I needn't have been. Door to door in 5 days, perfect condition, sealed box with zero shutter count. I expecially appreciated the close personal attention in regards to shipping and customer satisfaction. Well done!

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Wow is the right word

Wow is the right word, price better than anywhere else in the UK. Sally was very helpful and expedited my order quickly so that it arrived in about 4 days. I thoroughly recommend them and I will use again if the need arises. Brilliant.

May 26, 2021
Unprompted review
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Rated 5 out of 5 stars

Wow WowCameras

I read all the reviews, re-read them again as WOW cameras had a significant difference in price to the main camera dealers online. I'm very happy with my purchase, ordered on the 17th May, received acknowledgement email, and then emails all the way through delivery. I was advised that I could expedite my order and I received my order 6 working days with UPS delivery. Good customer service.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service. Second time I have purchased from Wow Camera. I find them, prompt and very professional. Highly reccommended and will be using again.

May 25, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service - amazing price. Spotted an iPhone 12 at a great price, cheaper than everywhere else. I was a little sceptical and even thought it might be a con but everything looked good so I ordered the phone. It arrived super fast and is perfect - exactly as described just cheaper! Great company - would recommend, Don't be put of by the low prices. :)

May 25, 2021
Unprompted review
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Rated 5 out of 5 stars

Just purchased an iPhone 11pro

Just purchased an iPhone 11pro from WOWcamera.
Simple purchase at a very competitive price, superb communication, great service, extremely pleased, thanks to the team involved.

May 24, 2021
Unprompted review
Rated 4 out of 5 stars

Great price with only minor hiccups

iPhone arrived in only a few days and for a great price, very impressed. Fully new as advertised and working fine. One star taken off because all the paperwork and plugs in the box are French (although WOWCamera did provide a free UK adapter) and I had to pick the package up from a depot because it was sent to the wrong (billing rather than delivery) address. But worth the extra effort for the fantastic price and the friendly and excellent email support which is far better than more expensive companies! Will be using again in the future.

May 21, 2021
Unprompted review
Rated 1 out of 5 stars

Wowcamera have two seperate reviews on…

Wowcamera have two seperate reviews on trustpilot. The 2.2 average at time of posting is the rating that counts. They do not honour uk consumer laws and will not accept refunds under any circumstances. Read the 2.2 star reviews . Reviews in the 4.6 star section, now dropped to 4.3 at the time of writing are removed to enhance their figures. It would appear every time their figures drop so low they either start a new trustpilot review account or a load of fake reviews are posted to boost the figures. Please read other negative reviews to verify my legitimacy.

To respond the the reply below, you have refused to pay postage for my return of purchase (contrary to website faq policy) and have assured me you will not refund me the whole amount if i do return said product. You most certainly do have two trustpilot review accounts, and the second point you made doesnt make any sense so please address. Furthermore you responded to this instantly and any email i currently send you takes you 2 days to respond too.

May 21, 2021
WOWCamera logo

Reply from WOWCamera

Hi William,

Unfortunately, we have to agree to disagree;
a) we have only 1 Trustpilot account and this is the official page
b) the 'not so good' reviews are primarily around the basis we source internationally - this perception gets misconstrued as 'unclear', yet it is open-source information on the website /FAQ section
c) the fact you want to return your order because of this is respected nevertheless - we will honour a return & refund upon receipt of the goods back as agreed and confirmed under UK consumer law

If you have any further concerns or questions, please refer to our emails which have all been responded to well inside our timeline from few minutes and hours, but inside 1-2 business days max as conveyed on the Contact Us page too.

- WOWCamera team

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Rated 5 out of 5 stars

Z6ii

Received camera as described on time. Updated by email on order progress, no complaints will definitely use wowcamera again.

May 20, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST!

after paying via paypal and ordering an iphone 12mini was not provided with any estimated time of delivery or tracking so decided to check the companys profile was allarmed to find that their was lots of talk of goods being faulty warrantys invalid and that this companys wareabouts are unknown (they have no published adresse)
i tried to ring the number on their website and an unclear voice message seemed to say it was a voip voicemail very odd
so i triggered a dispute on paypall and recieved a rather terse reply full of feable excusses claiming they were transparent (legitimate buisiness do not hide their address)
I was told by wowcamera that the order was cancelled and i would be refunded that was three days ago i tried to contact them again but they are ignoring me so have made a claim through paypal so hopfully will get my money back
DO NOT BUY FROM WOWCAMERA

the payment did not go through because wowcamera did not process it with paypal i had conversations with paypal and they confirmed it I warned wow camera that iff they did not refund me i would leave a bad review and this was ignored! i canceled the order becaue you are not transparent and hide your adresse being in kowloon which you have admitted and your products are grey imports not uk products

May 20, 2021
Unprompted review
WOWCamera logo

Reply from WOWCamera

Actual facts are as follows:
- 16 May: order placed on Sunday
- 17 May: PayPal dispute filed Monday
- 17 May: order cancelled internally to avoid dispatch
- 19 May: PayPal dispute raised to claim
- 20 May: PayPal closes the claim i.e. payment refunded
- once dispute or claim is filed, PayPal hold the funds and are responsible for refunding /releasing it back to the buyer
- as per our last email exchange, we informed you that PayPal will directly contact you once the funds are released back to your account
- furthermore, we see PayPal have already completed a review /refund.
- if you paid by Credit or Debit card, do allow extra few days before the credit appears on your account

In summary, we have nothing to hide - we have been straightforward in our communications. In addition, we have a notice on our Contact Us page advising customers to email us in case hotlines are busy which tends to be so post-weekend as conveyed openly to all users.

On the premise of our reviews, our score rating is Excellent with an 86% positive rating overall. Even though we weren't given a proper opportunity in this instance, we wish you all the best in your future endeavors.

- WOWCamera team

Rated 5 out of 5 stars

xperia 1 11

First class from start to finish ,customer service was second to non.Would definitely recommend buying from Wow camera,my order only took 4 days to arrive brilliant.

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great product, great service!

I recently ordered a Huawei P30 Pro New Edition, and was just giving it some time before posting my review. I am very happy with the product and the service I've received from Wowcamera.

The delivery time initially was about 7 to 10 days, as I chose Standard Delivery, but then I received an email from Sally Turner saying that I had been upgraded at no cost, to Express Delivery, so instead of waiting 1 week or more, my phone was delivered in 2 days!

Sally also showed great care and costumer service by kindly ask me to let her know when I was in safe possession of my order.

I will definitely recommend this shop!
Thank you!

May 18, 2021
Unprompted review
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Rated 5 out of 5 stars

Purchased a Note 10 Ultra 5G from wow…

Purchased a Note 10 Ultra 5G from wow camera, had a few worries initially however this arrived from start to finish within the same week via DHL.

No hassle at all, packaging really good, brand new sealed Samsung box to boot.

When I needed to contact wow camera, the customer care from Sally was second to none.

Top job from start to finish.
Thank you!

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Good service, be patient (or pay for the fast shipping!).

I've just bought a phone from WOWCamera, never used them before. Some of the reviews here were worrying me but I needn't have. They said it would ship in 7-10 days (I took the free postage option) and it did indeed ship in 7 days. Arrived safely with me 2 days later from Luxembourg. Sally was very helpful.

I am aware that it's a grey import (arrived with Italian instructions and default language), but for that cost saving I don't care.

May 14, 2021
Unprompted review

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