Wrapped By Faith Reviews 152

TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

100% a SCAM! I ordered a Mother’s Day present on April 19th, got my tracking number April 30th, and it’s said “status unavailable” every day since. Emailed 5 times with only one generic response fro... See more

Rated 1 out of 5 stars

TOTAL SCAM... This can’t possibly be a christian based company, unbelievable. We ordered three sweatshirts months ago and were completely unable to contact the company at all... lost about $100 and ha... See more

Rated 1 out of 5 stars

Placed an order online on August 15th, card was immediately charged. Email on August 16th that my order partially shipped. As of September 23 have never received my order and emails go unanswered.... See more

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1.3

Bad

TrustScore 1.5 out of 5

152 reviews

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Rated 2 out of 5 stars

The product was nice and I enjoy…

The product was nice and I enjoy wearing my ring (G>^v). I was just upset at the response time and delivery of the product after a month I had to reach out to the company Ian’s ask what was the status on my order. They then got back to me with about a week letting me know that my order would be on way.

November 3, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Orlando, first off we are happy to hear you are enjoying your ring:) Sorry your item took some time to get to you, we do apologize for the shipping times but we do state those on our website on our shipping page, and we did go back and look at our email communication and you sent us a email on September 3rd and we responded September 4th, less then 24 hours later....not a week later:) We pride ourselves in fast customer service and have never taken a week to respond to someone.
Thanks

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Rated 5 out of 5 stars

happy with my order

Love my superhero’s shirt and my lava cross bracelet, everything showed up in a reasonable time and looks exactly how it looks online! I wear my bracelet almost everyday:)

October 26, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Jamie! Glad you are enjoying your items:) Thanks for the review!

Rated 5 out of 5 stars

My husband wanted one too!

After I got one my husband wanted one too! It's a really cool bracelet! Great quality

October 22, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Teresa! Thanks for your review:)

Rated 4 out of 5 stars

Love my “Jesus With Superheroes Tee”

Super cool tee with a even cooler meaning! I remember seeing this at a CYI event at went to awhile back and stumbled across this the other day so decided to purchase it and I’m so happy with my purchase, also happy I ordered a size bigger as it fits perfect this way!

October 21, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Ben,
Love the story about the CIY trip! We love hearing stories like these:)
Thanks for the review!

Rated 5 out of 5 stars

Top notch customer service

Top notch customer service, Spencer was easy to deal with fixing a issue with my order! Hard to find customer service like this anymore, highly recommend purchasing from Wrapped By Faith!

October 12, 2019
Unprompted review
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Reply from Wrapped By Faith

Thanks for the review! We pride ourselves in having excellent customer service, we like to think most customers would recommend ordering from us after doing business with us:)

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Rated 5 out of 5 stars

Love everything I received

Love everything I received from them! I’ve ordered 3 more times since then! Great birthday and holiday gifts. Would highly recommend!

October 12, 2019
Unprompted review
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Reply from Wrapped By Faith

Laura we have really appreciated the repeat business! It makes us feel like we are doing things right:)

Rated 5 out of 5 stars

Amazing products with even more amazing purpose!

Amazing products with even more amazing purpose! I ordered the Faith Cross Sweatshirt and I love it, I get some many compliments about it everywhere I go:) Thanks Wrapped By Faith!

October 12, 2019
Unprompted review
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Reply from Wrapped By Faith

Thank you Suzanna! We are happy that you enjoy your purchase and love wearing it places:)

Rated 1 out of 5 stars

The quality is terrible

The quality is terrible. Nothing like that picture and it took almost 6-8 weeks to get here.

October 11, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Shannon, if you have a issue with your order we would be glad to fix it! We will reach out via email to see what we can do to help:)
Thanks

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Rated 5 out of 5 stars

Easy Exchanges!!

I place a order for my wife for our anniversary and I gave it to her and she asked where I got it so she decided to get on Wrapped By Faith herself to check out the site for herself and decided she wanted to different color, so I reached out and Spencer was super helpful and helped me get it returned and exchanged it out for a different color and also decided to get a size bigger and they didn’t charge anything extra and made everything super helpful, easy, and fast! Very happy with the customer service, hard to find good customer service anymore from small businesses! These guys are awesome!

October 9, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Michael, thanks for the nice review! We appreciate it and are always happy to help:)

Rated 1 out of 5 stars

disappointed on delivery time

I ordered a sweatshirt on 9/20, still have not received it. I emailed to check on it, and they stated it was sent the day I emailed. I received another email to say it was delivered, which is was not. I had to email again. Come to find out mistake on their end it wasn't delivered. So as of 10/8/19 I'm still waiting on one sweatshirt! Very disappointing.

October 8, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Tracy,
We apologize about the confusion. It can take up to 25 business days for delivery.
Please refer to our shipping page here: https://www.wrappedbyfaith.com/pages/shipping

Rated 5 out of 5 stars

Can’t beat the customer service!!!

I have not yet received my clothes yet but I am so excited! Their customer service is amazing, I really have not had a better customer service experience! I simply reached out with a issue I was having placing a order and immediately they responded and helped out.

October 4, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Jennifer, thanks so much for the nice review! If you have any issues with your order once it arrives please let us know!

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Rated 5 out of 5 stars

Awesome Customer Service

Awesome customer service, had a small issue with my order so sent them a email and within 20 mins had a response and had everything fixed that day and received my missing product in less then a week! Also love the message of their company, it’s always nice ordering from small faith based businesses like this one, you generally get better service that way.

October 3, 2019
Unprompted review
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Reply from Wrapped By Faith

Ho Aimee, thanks for the nice review! We pride ourselves in having good customer service:)

Rated 3 out of 5 stars

Heard of this site thru FB

Heard of this site thru FB. They have some nice-looking things--but you have to read the back pages to find out the SHIPPING time is AT LEAST a month. My items were ordered Aug 12 and arrived Oct. 1. They say only "international" orders take this long--but apparently a LOT of what they distribute is "international", namely Chinese, as the label on the package it came in was entirely in Chinese characters except for my name and address. When I contacted them about why my order hadn't arrived and why I'd received no notifications about it, I was referred to their shipping page (3rd item on 3rd page, I think, on their website) and told I needed to track my own order---whereas in their welcome email they'd said THEY would notify me when the order was being shipped. I'm a little worried about the quality of these Chinese-made t-shirts--they seem, kind of thin material and I wonder if they've been pre-washed to be shrink-fast or if they'll shrink down two sizes first time I wash them. There are NO written care instructions--only tiny pictures on the label. The only one I can make out is a square with the number "40" in it--which I assume means water no warmer than 40 degrees, iow cold water, But I can't tell for certain if they're meant to be HAND-washed or machine-washed, and I cannot tell from the pictures (a second box with an X thru it) if that means they cannot be put in a dryer or not. I read the owner's background story, and I admire his effort to become an entrepreneur (especially despite having ADD) but his vagueness about his faith ("spreading the word"--lower case--and Jesus Christ is never mentioned in his testimony) and the vagueness of what "causes" they "give back" to, plus the length of ordering time and the dependence (apparently) on cheaply-made Chinese goods (a country that persecutes and kills Christians and Christian pastors) --well, I probably won't order from them again.

October 3, 2019
Unprompted review
Rated 5 out of 5 stars

Ordered 3 different items, love them all.

Ordered 3 different items that all arrived within the timeframe given. The hoodie we would babe ordered one size larger but it was our mistake, we didn’t see this in the description of the hoodie. Overall super happy with everything and very pleased with the customer service from Spencer, he was super helpful.

October 2, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Jill, thanks for your very nice review! We are always happy to help, in fact we are going to send you a email so you can return your hoodie for a larger size because even though you didn't see that in the description we would still love to help so you can get the correct size:)
Thanks

Rated 1 out of 5 stars

Took way longer to ship then they said…

Took way longer to ship then they said it would and I ordered an extra large and it came in the size of like a medium was not pleased at all

October 1, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Justin, thanks for your review! We would love to help out a get you the correct size hoodie:) We just sent you a email.
Thanks

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Rated 1 out of 5 stars

Disappointing

This is the second time that I have ordered this sweatshirt. The size (in the chest and shoulder area) is NOT accurate. It runs VERY SMALL. I am saddened as I now have two of these and cannot wear either of them. I also have not ability to return them so I am just stuck with them.

Order AT LEAST two times bigger than you wear and you better have small shoulders and be very small chested or don't order at all.

I would like to add to this review. I received a NASTY email from the company (and rather threatening) stating that "if I changed my review that would refund my money". I was appalled and could not believe that a company would behave that way. This is all over a $29 sweatshirt. So, they have requested/demanded that I "change" this review (and I will be happy to do so) or they will not refund me that money.
My review now would be BELOW a one star. I would never do business with a company who uses threats and disrespect to their customers.
I toyed with copying their email on this review but I chose to not be as petty.
I would NEVER order from this company again and that is my judgement.



Too bad as I loved the design, the style and the message.

October 1, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Cathy, thanks for your review and sorry you are disappointed with the size. We do say in the product description on our site that they do run small and to order a size up. We also only see one order from you and have never heard from you on wanting to return your item. We don't know anything is wrong if you don't reach out and let us know.
We are going to email you to get a return started so we can exchange it for a larger size.
Thanks

Update: We sent Cathy a pre-paid shipping label and she sent back her order and we fully refunded, unfortunately Cathy doesn't seem that its important to update her review. We believe this isn't fair but we can't help if some people write unfair reviews.

Rated 5 out of 5 stars

Sizes run small

Sizes run small! I ordered a size up, wish I would have ordered 2 sizes up.
Wrapped By Faith has seen my review and has reached out with a pre-paid return label. They have offered to give me a refund or exchange for no cost to me. Great customer service! Cute products, just make sure you order up!

October 1, 2019
Unprompted review
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Reply from Wrapped By Faith

Hi Debra, thanks for your review. We are very happy to help out!

Rated 5 out of 5 stars

Awesome hoodie. Excellent customer service!

I ordered my hoodie in August and recieved it last week. I am really pleased with the fabric, color and fit. I wasn't sure what size to order but took a chance on a large and I'm glad I did! I wanted it to be a bit oversized and am well pleased. I was pleasantly surprised by the thumb holes on the sleeves and the side pockets! The sleeves are a bit long but I wouldn't want a smaller size because I like the way it fits. Another huge plus was Customer Service. Spencer was uh-may-zing!!! He responded to my queries regarding the status of my order. I informed him about the sleeves and he offered a return and reorder in a different size. He said their goal is to make sure their customers are happy! I declined his generous offer for the reasons I stated previously. I wore the hoodie to a church meeting tonight and received many compliments. I will be blessing someone from our worship team who begged me for mine with one!

September 22, 2019
Unprompted review
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Reply from Wrapped By Faith

Thanks so much for your very kind review Sharon. We love when we have happy customers!

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