Wraptious & SmithTaylor Reviews 

673
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional product quality, especially cushions, noting their beautiful designs, vibrant colors, and luxurious, soft materials. Many appreciate the true-to-picture representation and high standard of craftsmanship, often highlighting excellent print quality and generous filling. The ordering process is frequently described as simple and easy, with consumers praising swift and efficient delivery. Items consistently arrive well-packaged, on time, and in excellent condition, often exceeding expectations. This positive experience, including good customer service, leads many to plan on using the company again for future needs.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing delight over the beautiful,... See more

Quality

Customers consistently express high satisfaction with the quality of the products, particularly cushions,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about the ordering process, with many expressing satisfaction and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What an amazing site that gives great opportunities for new artists trying to find a medium to show and sell their work. I got a beautiful cushion which was a coastal scene, reminding me of where I gr... See more

Rated 5 out of 5 stars

I love supporting unknown Small Artists to flourish. So many beautiful designs. Such a Fabulous quality plump Faux-suede cushion. The design I chose was an excellent print , love the detailed tag... See more

Rated 5 out of 5 stars

I entered the 2025 Wraptious competition recently and ordered two cushions with my designs thereon. Very pleased with the colour reproduction and sharpness of the images. The quality of the cushio... See more

Rated 5 out of 5 stars

Was tempted by the beautiful eyes of the cat on the design. When it arrived I was certainly not disappointed. The design is true to the picture. The cushions are well filled and bounce back aft... See more


Company details

  1. Gift Shop

Written by the company

We do things differently at Wraptious. Every sale of our gorgeous giftware directly supports the artists who designed them, while planting a tree.


Contact info

4.9

Excellent

TrustScore 5 out of 5

673 reviews

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4.9

All reviews

(673)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have a print of the purple cow so…

We have a print of the purple cow so we're very pleased to receive the greetings card version.
The cards are as nice as the print but shareable with friends. Quality very good and delivery was very prompt

October 8, 2024
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Rated 5 out of 5 stars

Excellent quality merchandise … I…

Excellent quality merchandise … I bought 3 different mugs as presents … the whole service from order to delivery was excellent … packaging very good for breakable merchandise … will order from this company in the future 👏🏻👏🏻👏🏻👏🏻

September 30, 2024
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Rated 5 out of 5 stars

Very happy with my samples order

Very happy with my samples order! Now considering what to order for upcoming Christmas fairs...........a lot depends on length of time for delivery. Hoping to got my order in asap.

October 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent

Excellent products with great customer service. Quality of printed materials has been just brilliant, and the staff are always willing to discuss particular requirements.

August 21, 2024
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Rated 5 out of 5 stars

Excellent quality and speed of delivery …

Made my first order recently for coasters magnets and keyrings. Very helpful customer service who guided me through the design process. After placing the order they emailed to say if I needed items for a specific date to let them know which I did. The items duly arrived within a few days. I was delighted both with the speed of delivery and the quality of the items. I’ve since placed another order.

August 14, 2024
Unprompted review
Rated 2 out of 5 stars

Sadly disappointing

The cushion fabric was lovely and soft but sadly the colours were quite garish compared to the original image. The zip was very obvious and the cushion pad was very lumpy.

August 30, 2024
Unprompted review
Wraptious & SmithTaylor logo

Reply from Wraptious & SmithTaylor

Hello Anne,

Thank you for taking the time to share your thoughts with us, and we're truly sorry to hear that your cushion didn't meet your expectations. Product quality is fundamental to us, so it's disappointing to learn you were not fully satisfied with your purchase.

Regarding the colours, I would like to stress that we do not edit any artists' work but print directly what is uploaded. We therefore use a standard colour scheme that majority of customers find closely matches their art. However, if work is digitised, it can sometimes print differently compared to originals, depending on how it is digitised before uploading to us. We'd be more than happy to work with you to adjust the colours to your preference, so that you’re happier with your cushion.

We’re also sorry to hear the cushion pad didn’t meet your expectations. Our inserts are filled with 25% more fibre than others on the market, to make them extra plump and durable, but we understand that personal preferences vary. And we truly appreciate your feedback about the zip – we’re actually trialling new, more discreet options, and your comments help us improve.

We wish you had reached out to us earlier as this is the first we've heard of your grievance. We would have loved the chance to resolve these issues for you right away. Our team is always here to assist, and we’re more than happy to work with you to make things right.

Please don’t hesitate to contact us directly – we’d love to ensure you have a product you’re fully happy with.

Warm regards :)
Simon | Wraptious

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